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Old 12-05-2014, 09:14 AM   #11
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I have a 10-year-old 23B that has never leaked through the front bunk in a driving rain, so I would guess it's hit or miss. As others have said, it's an 8-year-old camper that has leaked since you've owned it, but do you know if it has ALWAYS leaked? You'd know if there was extensive water damage at the bunk. I doubt you'd get any further with Jayco, especially considering you're not the original owner. I know that Jayco will sometimes cover damage beyond the warranty period for the original owner of a trailer, but I've not heard of them doing so for a 2nd owner or beyond...

To resolve your issue, I saw a post on a website once where someone used clear flexible plastic and double-sided velcro to create a "water guard" over the hinge. It's simple, cheap, and would likely do the job. You basically create a flexible seal that runs the length of the hinge...

**EDIT** Here's the link to the mod I was referring to. Page 3 has the hinge cover.
http://s105.photobucket.com/albums/m.../Camper%20Fix/
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Old 08-25-2015, 08:21 PM   #12
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My front bunk leaked when it was new in my 2009 19H. It was replaced under warranty and now I have found moisture damage in that bunk. These bunks should last longer than they do. Does anyone have a process to repair a bunk?
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Old 09-07-2015, 02:25 PM   #13
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We have a 2011 19H no problem at all and have been in some bad weather camping and pulling it. But I would run it by a lawyer also as they did state a flaw in the design.
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Old 09-07-2015, 09:09 PM   #14
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I found the problem

On both bunks, the caulk was cracked and I feel that this is where the leak was. I removed all of the caulk and re caulked with 100% silicone. The perimeter of the bunk is of poor design, since it can allow water to leak in. Basic construction, A surface should overlap as they go down so that water flows down with no way to enter the surface.
I also found other areas where caulk was inferior. I think the Jayco caulk was not 100% silicone.
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Old 11-21-2015, 02:52 PM   #15
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I wanted to update you on this issue I have with my Jayco 19H. I decided to go direct to the source and wrote a letter to Mr Derald L Bontrager CEO. Jayco Inc. I enclosed all the correspondence I had with the tech. and said this, Mr Bontrager
I am enclosing correspondence from a Jayco customer service specialist that I had written to concerning my Jayco camper that has a leak problem when towing in the rain. As you can see by the exchanges between myself and the employee I am still under the assumption that this was a design flaw. I tried to explain this to him but was not satisfied with the final decision that was made. I started out with a Coleman Pop-up and recently purchased the Jayco because of the number of positive reviews and the construction quality of Jayco. I always keep our unit in an enclosed building when we are not using it and have always taken great care of the unit. I am asking you to consider my request for the front bunk end replacement with the redesigned hinges to alleviate the leaking problem when towing in the rain.
Thank you for your consideration to this issue
Sincerely
Mailed September 21, 2015 and to date have not received a response. I guess in a way I am surprised that I have heard nothing but maybe shouldn't be as customer service now does not seem to be a priority with big companies. Will let you know if I receive anything but not holding my breath.
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Old 11-21-2015, 03:36 PM   #16
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When I look at those large foot-print doors I can imagine that the slightest warping of them might cause water leakage around the seals... To me a door that drops down from the top would be the Worst-Case Scenario for keeping water tight...

Not ever owning something like this I don't know if you can determine where the leakage is occurring or not....

If the weather seals around the door slot is bad those can easily be replaced I would think...

It is hard for me to think a bad hinge is responsible for this unless it losses it tightness and allows the door to get out of alignment with the weather seals...

I would inspect the seals and make sure they are still formed and flexible and not pressed together is certain tight areas...

I'm guessing you can see water coming in around door sealed areas when in hard rain...

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Old 11-21-2015, 08:07 PM   #17
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Jayco J flight leaking bunks

I have found that much of the caulk used on the bunks was applied incorrectly or the caulk is inferior quality. My bunks were leaking because the frame of the bunk had bad caulk which allowed water in. I replaced the caulk with 100% silicone. It has not leaked since.
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Old 11-21-2015, 08:22 PM   #18
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I`m thinking no manufacturer out there would repair a now 10 model year old unit on their dime, regardless if it was their fault initially or not. I realize that is no consolation but it is reality. If it was a safety recall that would be different...
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Old 12-09-2015, 04:37 PM   #19
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Recent update on the response from Jayco on the bunk end door. I received an email today 12/9/15 from Joe (Customer service specialist) at Jayco and they ARE replacing the bunk end at no cost and that includes labor for having it done and also the shipping charges. To say the least I am extremely happy with Jayco's response and customer service. They have surly restored my view of customer service satisfaction. My hats off to Jayco and will go to Jayco for my next purchase when the time comes.
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Old 12-09-2015, 07:32 PM   #20
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Quote:
Originally Posted by campitout View Post
Recent update on the response from Jayco on the bunk end door. I received an email today 12/9/15 from Joe (Customer service specialist) at Jayco and they ARE replacing the bunk end at no cost and that includes labor for having it done and also the shipping charges. To say the least I am extremely happy with Jayco's response and customer service. They have surly restored my view of customer service satisfaction. My hats off to Jayco and will go to Jayco for my next purchase when the time comes.
Is there a point of contact that I can call about mine?
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