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05-03-2023, 12:26 PM
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#1
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Junior Member
Join Date: May 2020
Location: Sherwood Park
Posts: 15
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Phone app not connecting to cloud
My phone app is no longer connecting to the cloud to enable "remote connection". It says "logged in", but no connection to cloud. Worked perfectly last year, I would be able to start the air conditioner from 60 miles away in the truck. Anyone have a this issue or a fix?
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05-03-2023, 03:22 PM
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#2
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Senior Member
Join Date: Dec 2018
Location: Owens Cross Roads
Posts: 3,224
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Is your phone itself logged on to the cloud?
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05-03-2023, 05:44 PM
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#3
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Junior Member
Join Date: May 2020
Location: Sherwood Park
Posts: 15
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I posted a screen shot off my phone, says logged in.
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05-03-2023, 07:00 PM
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#4
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Senior Member
Join Date: Dec 2018
Location: Owens Cross Roads
Posts: 3,224
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What is the name of the app?
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05-03-2023, 07:45 PM
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#5
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Junior Member
Join Date: May 2020
Location: Sherwood Park
Posts: 15
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JAYCOMMAND/TravelLINK
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05-04-2023, 02:05 AM
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#6
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Member
Join Date: Feb 2023
Location: Edmonton
Posts: 30
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Does the tablet in the trailer have Internet access?
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05-04-2023, 03:54 AM
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#7
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Senior Member
Join Date: May 2021
Location: Vanceboro
Posts: 2,030
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As firestorm79 said, check your internet at the camper. That has been my issue in the past
__________________
2021 Ram Laramie 3500 SRW Air ride 50Gal fuel tank.
2021 Jayco Pinnacle 36FBTS, Andersen Ultimate Hitch
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05-04-2023, 06:11 AM
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#8
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Junior Member
Join Date: May 2020
Location: Sherwood Park
Posts: 15
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Yes, we have our own wifi installed on the trailer. Does not appear to be any issues with that. The BMPro wall tablet is connected to the cloud.
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05-04-2023, 06:41 AM
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#9
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Senior Member
Join Date: Dec 2018
Location: Owens Cross Roads
Posts: 3,224
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Has anyone ever had to delete their account and set up a new one due to a glitch? Did both app or controller do an update or just one over the winter so they are not communicating with each other?
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05-04-2023, 04:17 PM
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#10
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Junior Member
Join Date: May 2020
Location: Sherwood Park
Posts: 15
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Going to try deleting the account and re-registering on the weekend.
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05-07-2023, 12:40 PM
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#11
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Junior Member
Join Date: May 2020
Location: Sherwood Park
Posts: 15
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Well deleting the account and creating a new one didn't work. Wall panel remote connection is "connected" but my phone and tablet both say "logged in" still, no cloud connection.
Any ideas?
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05-07-2023, 04:16 PM
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#12
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Senior Member
Join Date: May 2021
Location: Vanceboro
Posts: 2,030
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Do you have the cloud icon on your phone APP? sorry, this is basic but just can't think of anything else right this minute.You should see the cloud icon on the phone APP and the tablet. My tablet is off the camper again, recharging in the house for the 4th time, and I have a cloud icon while charging.
__________________
2021 Ram Laramie 3500 SRW Air ride 50Gal fuel tank.
2021 Jayco Pinnacle 36FBTS, Andersen Ultimate Hitch
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05-07-2023, 05:03 PM
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#13
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Junior Member
Join Date: May 2020
Location: Sherwood Park
Posts: 15
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The photo in my first post is what I have, logged in with a line through the cloud. The panel in the trailer that bar is orange says connected and a cloud symbol, no line through it.
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05-07-2023, 05:11 PM
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#14
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Junior Member
Join Date: May 2020
Location: Sherwood Park
Posts: 15
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Just opened the app on my phone again and I now have remote connection the cloud. Have all functions, out of the blue. WTF?
Spoke to soon, lost connection again.
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03-16-2024, 06:13 PM
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#15
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Junior Member
Join Date: Aug 2023
Location: Gainesville
Posts: 2
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Phone app not connecting to cloud
Keno: did you ever solve this? I have the exact same issues. Coach connected with internet. Everything fine with Bluetooth in the coach. Have set up a new account. Always shows the cloud with line through it when I am remote.
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03-16-2024, 07:30 PM
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#16
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Junior Member
Join Date: May 2020
Location: Sherwood Park
Posts: 15
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Issue is not solved 100%, still works on and off. BM Pro said they wee working on it, but I did not get anything from them.
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03-17-2024, 07:38 PM
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#17
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Junior Member
Join Date: Aug 2023
Location: Gainesville
Posts: 2
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iPhone not connecting to BMPRO cloud
Today I went into the coach and brought up Google and formally logged into my account from the tablet. I then went to the android App Store and verified my bmpro app was up to date. Seemed ok. But a few hours later lo and behold. I was able to log into the BMPRO cloud on both iPad and iPhone. So the key was logging into my Google account from the tablet. Then waiting. We will see of this stays connected.
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