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Old 06-16-2011, 07:47 AM   #1
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Dual Cam Sway Control - Install Question

Hi everyone,

I'm having camping world install a dual cam sway control system on to my Jayco 28RLS travel trailer. They were able to utilize my existing WD hitch and spring bars. When I dropped the trailer off (which is fully loaded and at it's normal tow weight), they told me that I would need to bring my vehicle back in after the install, for the purpose of getting everything set-up and adjusted correctly.

Well, I got a call this morning telling me that everything is ready to go. I asked if they needed me to bring in my TV, so that final adjustments could be made. They told me that I did not need to bring in my TV, that they had put my hitch on one of the employee vehicles and then made the final adjustments.

here is my question... Does this sound right, or do they need my vehicle to make the final adjustments? Thanks.
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Old 06-16-2011, 09:32 AM   #2
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I would think you so unless his Truck is identical to yours the hitch hight could be different. I know that my Dodge sits higher than my Chevy did.
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Old 06-16-2011, 10:17 AM   #3
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snip.......Does this sound right, or do they need my vehicle to make the final adjustments? Thanks.
Your suspicions are right on, they "must" use your loaded TV to adjust the Reese HP Dual Cam in conjunction with your existing WDH. Once the Dual Cam product is added to your existing WDH all previous adjustments are moot.

They must have your vehicle to incorporate the proper WDH adjustment to achieve the correct weight transfer based on your loaded TV/TT combination, no way around it.

Once you get them to make the correct adjustments with your TV/TT combination, post some side view pics on this thread of your WDH/Dual Cam hitched up and we can see if there are any obvious issues.

I would advise the Camping World service manager that if this is there normal practice for installing/adjusting WDH's, they better raise there liability insurance coverage.

Bob
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Old 06-16-2011, 10:50 AM   #4
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I would advise the Camping World service manager that if this is there normal practice for installing/adjusting WDH's, they better raise there liability insurance coverage.

Bob
I have to remember that line! Instead, we used the wordier version LOL. When the manager was ready to seal the deal on our tv, we said we wanted the 20" passenger tires changed out to 18" LT's. He was reluctant until we reminded him we were purchasing our Platinum to mainly tow long distances and I was sure he wouldn't want us to wind up hurting ourselves and others when those tires fail. We got our 18" LT's.
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Old 06-16-2011, 03:57 PM   #5
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The next question is even if they have your TV will they get it right after telling you they had it right with an "employee`s vehicle". It seems not all tech`s know how to properly adjust these hitches, or some simply do not care.
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Old 06-17-2011, 06:41 AM   #6
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This system is not too difficult to setup. I would get the information and do it myself. This way you will know it is done correctly. Even when I get a safety inspection done, I check the wheels and suspension just in case.
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Old 06-17-2011, 07:27 AM   #7
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This is the reason that I will never allow Camping World to perform any service for me.

The WD does have to be adjusted for your TV and trailer loaded as it is ready to go. Changing the number of links used will require that the Dual Cam be readjusted. Actually, I will need to be readjusted if the WD is ever changed for whatever reason, so you need to know how to do it anyway. It's not difficult.

Also, when you pick up your rig, check that they did not drill all the way through the trailer frame and through bolt it. Reese is very specific about this in their installation instructions. There was a thread on another forum about a dealer that did this and voided the warranty on the trailer. I don't remember reading the final outcome, but it seems like the work was done at a CW location. Most dealers do not know how to set up a hitch. It's not hard, but it can be tedious and it just takes time to do it. Most dealers just want to get you out the door and get on with the next customer. FWIW, a shop that specializes in hitches may not be any more knowledable about hitch setup. Mine isn't and I did it myself.
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Old 06-17-2011, 10:08 AM   #8
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I'm really starting to get tired of the service companies we have to deal with nowadays. It's like they forget that they are providing a service to us. IMHO, most employees for most companies take no pride in the work or service that they provide. It's very frustrating!!! I'd get fired if I performed my job in the same way that CW handled my dual cam install...

I show up and inquire as to how my vehicle can be ready without making the adjustments to my tv/tt combination. Everyone I talked to played completely dumb and blamed it on somebody else. The service manager at first tried to tell me that the dual cam would have no impact on the set-up, if I was good before, I'd be good after the install. The tech that installed the DC basically refused to show me how everything works and the procedure for hooking everything up after the manager told him to do so. I had to tell the tech that I just spent $355 and someone was gonna have to get off their A _ _ and show me how this thing works, or else there would be a problem. Only then did he finally comply, but took all of 30 seconds to show me "everything" and then go for a smoke break.

So basically, I wasted a couple hours of my life by leaving work early to load up my tow vehicle with the normal travel gear, so they could make the correct adjustments, and no one there felt inclined to do so. I seriously wanted to punch everyone I talked to, right in the face! I apologize, I'm not an angry person, it's just how I felt.

I've once again had this very simple lesson shown to me... Don't ever pay for anything until I'm happy with the service I've been given. I swear this is the last time I'll make that mistake.

Anyway, I'm supposed to re-schedule a time when they want to make all the necessary adjustments, but at this point I don't have any trust or faith in this store... Guess I need to learn to do this myself.

Sorry for the rant, I'll post up some pics from the cell phone is just a few minutes.
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Old 06-17-2011, 10:21 AM   #9
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I hate hearing anyone go through what you did, with any service orginization.

This is what I would do before returning to the CW in question: Marcus Lemonis, Chairman & CEO, Camping World, mlemonis@campingworldrv.com

Bob
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Old 06-17-2011, 10:37 AM   #10
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Here's what I noticed...TV looks more back heavy than prior to install. Probably due to tech telling me to have the same number of chain links under tension as before the install. I thonk adding a couple more links would help. What does everyone else see?
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