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Old 06-24-2016, 04:42 PM   #1
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Actually I am wanting to write a word here for my feelings that I know is not appropriate. 3 weeks ago I ordered a new 2016 Chevy 3500 truck and was told that it would be delivered in 6 to 8 weeks. Last week I called to check on it and saleswoman told me that Chevy is having difficulty finding a diesel engine. Today I called and she tells me that they are no longer making the color I specified. I don't think it is all the dealers fault and now what do I do? I cannot order a 2017 yet and there are so few options of 16's available.
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Old 06-24-2016, 04:46 PM   #2
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I know it sucks...but I would just wait for what I wanted. Even if it meant waiting for a '17. You've waited this long, what could it hurt to keep waiting??
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Old 06-24-2016, 06:38 PM   #3
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I think part of it is the dealer's fault. When I ordered my 2015 I was told 10 weeks and that there is only a certain # of DURAMAX engines allocated. How can they say Chev is having trouble finding an engine? Either it was available when they placed the order or it wasn't.
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Old 06-24-2016, 06:40 PM   #4
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Dodge or Ford...
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Old 06-24-2016, 07:07 PM   #5
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''having difficulty finding a diesel engine'' sure sounds like a strange reply from a mega corporation like GM.
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Old 06-24-2016, 07:10 PM   #6
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I think part of it is the dealer's fault. When I ordered my 2015 I was told 10 weeks and that there is only a certain # of DURAMAX engines allocated. How can they say Chev is having trouble finding an engine? Either it was available when they placed the order or it wasn't.
The dealer probably doesn't know for sure until the order is acknowledged. Production is over for 2016 now, at least in terms of planning. So, they are going to have to select from what trucks are planned and have parts allocated in the system to build them. If it was a popular color, and they have already allocated all that paint color to other trucks being built now, there won't be any to build this truck. Same with the engine. If they are all allocated, the only way to get a 2016 is to get one they can build, or have already built. Often, the dealer orders vehicles for their lot, but GM ships something different, due to parts, components (like engine choices), paint colors, or even entire models, availability. Or, as in this case, non-availability. Right at the end of a production run, all the existing inventory is arranged and re-arranged to fit to however many trucks they can build to maximize what they can ship. For instance, they won't likely build a 1-ton 3500 dually crew-cab with a six cylinder gasser. They just got caught in that year-end crunch when many vehicles that aren't ordered, get built, and that is what GM ships to satisfy stock orders. Custom build orders are sketchy from May onward. Next month they will retool for 2017 production. That's when you would be able to spec and order a 2017 just the way you want it, to be delivered 6-8 weeks from that date.
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Old 06-24-2016, 08:22 PM   #7
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The dealer probably doesn't know for sure until the order is acknowledged. Production is over for 2016 now, at least in terms of planning. So, they are going to have to select from what trucks are planned and have parts allocated in the system to build them. If it was a popular color, and they have already allocated all that paint color to other trucks being built now, there won't be any to build this truck. Same with the engine. If they are all allocated, the only way to get a 2016 is to get one they can build, or have already built. Often, the dealer orders vehicles for their lot, but GM ships something different, due to parts, components (like engine choices), paint colors, or even entire models, availability. Or, as in this case, non-availability. Right at the end of a production run, all the existing inventory is arranged and re-arranged to fit to however many trucks they can build to maximize what they can ship. For instance, they won't likely build a 1-ton 3500 dually crew-cab with a six cylinder gasser. They just got caught in that year-end crunch when many vehicles that aren't ordered, get built, and that is what GM ships to satisfy stock orders. Custom build orders are sketchy from May onward. Next month they will retool for 2017 production. That's when you would be able to spec and order a 2017 just the way you want it, to be delivered 6-8 weeks from that date.
I might be ok with this option but how many more thousands of dollars for the 17?
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Old 06-24-2016, 08:27 PM   #8
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The dealer probably doesn't know for sure until the order is acknowledged.
But that doesn't take 3 weeks.
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Old 06-24-2016, 09:17 PM   #9
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Dodge or Ford...


Not the F or D word please lol. A delay doesn't warrant a downgrade. OP good luck. My brother in law picked up a 2016 Chevy 2500 Silverado Crew Cab Duramax today. He's got me wanting to trade my perfectly good '07 LBZ Duramax with less than 100k miles in for a new one...
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Old 06-25-2016, 06:26 AM   #10
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Did she check with other area dealers? they can do a "stock swap"
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