Jayco RV Owners Forum

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Old 07-05-2015, 09:40 PM   #61
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Interesting and scary thread. I have a 2015 Whitehawk 28dsbh. Anybody know if the axle issue has been fixed by now?

2015 Jayco White Hawk 28DSBH
2000 F-350 Super Duty
Primus IQ Brake Controller
Sway Bar
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Old 07-05-2015, 09:43 PM   #62
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What you see there is perfectly normal...or maybe I am missing a detail ?

Jayco Whitehawk 24RBS 2014

Ford F 150 Ecoboost Tow Max 3.73 2014

Equalizer hitch 1000/10000
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Old 07-06-2015, 06:14 AM   #63
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Axle issue

CBeck, to my knowledge the issue has been addressed with the newer models. Although no official recall was ever issued. For future owners of any camper, at least they now know what to look for.
As for me I still enjoy my jayco 28dsbh
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Old 07-06-2015, 07:14 AM   #64
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Originally Posted by Fatfenders View Post
Its been a while since anything was added to this thread, so here's my story...

After finding this thread last Winter, I've been eagerly waiting to get my trailer out of storage so I can check the axles. This week, I did. I found my axles were both bent badly enough that when holding a 4' level (longest straight-edge I have) to the bottom of the axles, there was about a 1/4" gap in the middle between the axle and the level.

So, I called Dexter at 1-574-295-7888, explained to the receptionist that I was reading on the Jayco forum about axle problems with Jayco travel trailers. She transferred me to Connie (mentioned in a previous post). Couldn't ask for a more professional or friendly person to talk to on the phone. I saw in a previous post the picture of the D44 tag and asked if that's what I was getting. She said no.

Dexters axles are rated by weight. Both my current and replacements coming are rated at 3500lbs. My axles have the 2 3/8" tube and the replacements have the 3' tube, yet BOTH are D35 axles, hence the 3500 lb rating I'm guessing. I'd surmise the D44 label indicated in the above posting was for a trailer that HAD 4400lb axles? Only a guess, but seems to make sense.

Since my Jayco warranty ended 8 months ago, they would not cover labor for replacement. Since my trailer has low mileage, they are sending complete axles, which I believe she said include hubs and brake drums, rather than just axle tubes where everything needs to be changed over.

Here is the info she ask for, which thanks to this thread, I had ready:

Estimated mileage - My 2012 F-150 tracks it whenever the 7-pin connector is plugged in, so no estimation was necessary.
Date of purchase - Probably to determine if they'll cover labor.
Axle s/n - Stamped in housing and located to the right of axle label. I rubbed a soapstone pencil over it to make it more readable, some have used chalk.
Last 8 digits of trailer s/n - Label is located on road side of trailer, near the front.

Here's what I have:

2012 Jayco Whitehawk 26SRK, purchased 8/25/12.

They are shipping complete axles to where I work and I will put them in with my son's help. Hope this helps someone.
As far as I know all trailer axles have a slight crown to them. Mine does as well. But if they are sending you new axles, great!

TV = 2006 F-350 CC DRW 6.0
TT = 2018 Wildwood 31KQBTS
TT = 2007 Jayco Jay Flight 27bh - SOLD
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Old 11-03-2015, 04:10 PM   #65
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Thank goodness for this thread!! I am having the same issue. 2 bad tires. One blew out while driving on the interstate. The other was showing metal through the inner wall/tread edge. My dealer has been horrible. No help at all. Jayco was also no help. Both said I can buy a new axle from Dexter. Since reading this thread, I've emailed Dexter to see what they say about it. Hopefully, I will have the same good luck as those of you in this thread.


2012 Jayco 25RKS
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Old 09-03-2016, 08:05 AM   #66
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Well I have bad axles on my Whitehawk. Dexter is going to send me new axles, has anyone changed these axles themselves? I don't want to pay for labor or take it to the stealership about 1.5 hours away.

2017 FORD SD, 6.7.
2012 Jayco Whitehawk 28DSBH

Miles traveled in 2015 with the Jayco : 4182
Miles traveled in 2016 with the Jayco : 4228
Miles traveled in 2017 with the Jayco: 2002
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Old 09-05-2016, 02:27 PM   #67
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Yes last year I changed my axles out on my 2012 Whitehawk 27DSRL took about 3hrs max. I am sure it can be done quicker but I was in no rush.

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Old 06-03-2017, 07:55 PM   #68
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28dsbh wide stance axle

We purchased our 2013 in the fall of 2012. Until recently we just took short trips and preferred pull through sites. Took a long trip and noticed weird tire camber, wore one tire to belt, another same hub had total tread separation. When we got home still had less than 4000 miles on it. Dexter replaced the axles and springs due to them saying the age of the trailer as this occurred in May of 2017.

We appreciate their assistance. Thanks to all that posted about the axle issue. If you are having this problem still try calling Dexter you may be pleasantly surprised.
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Old 11-14-2017, 01:41 PM   #69
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Smile Axle replacement from Dexter

After reading this forum I contacted Dexter directly. David was a pleasure to deal with and made the process smooth. I received the axles today.
Thank you to David, and Dexter, for helping with this issue.

2012 Jayco White Hawk

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