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Old 06-07-2012, 09:36 PM   #1
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Door problem

we picked up our 2011 X23J a few weeks ago. Its used but in excellent condition. I had noticed every time you open the door from the inside, the door takes off on you slamming into the awning. I figured there was an adjustment to the gas prop (gas powered hinge on main door) attached to the door that just needed to be adjusted. With further investigation, I realized where the gas prop attaches to the door is worn out and ready to disconnect. Has anyone had this problem or a problem like this? and how have you fixed it?

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Old 06-08-2012, 09:57 AM   #2
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Call or e-mail Jayco customer service. They are great and should be able to help.

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Old 06-08-2012, 10:13 AM   #3
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I didn't know that some of the trailers have a gas prop on the door.. I think I want to add one as our door has caught in the wind a few times already.

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Old 06-08-2012, 10:17 AM   #4
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Just looked at mine, it's half pulled out of the door. Will have to investigate further tonight.

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Old 06-08-2012, 12:42 PM   #5
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Ours has a gas strut that seems a little too strong. One of the first things I tell first-time campers with us is how to work the head and don't let the door swing open (kinda like slamming the screen door when I was a kid but in reverse). I can see a problem developing there in the future but not sure what to do about it. A weaker strut or a bungee cord snubber???

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Old 06-08-2012, 09:49 PM   #6
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My brother in law deposited his strut in a dumpster at a campground. That ended most future problems. He did install a rubber bumper/fastner to hold the door open.
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Old 06-14-2012, 08:27 AM   #7
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spoke with Jayco yesterday. They said there is a new reinforced door sill part # 0223431. If I was not the 2nd owner, it would have been covered under warranty. I called my dealer and just waiting on a price back from them.
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Old 06-14-2012, 11:02 AM   #8
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You can buy a lighter cylinder to handle it.
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Old 07-22-2012, 08:21 PM   #9
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The reinforced door sill part # 0223431 came in. After a detailed explanation of my problem this is the part Jayco recommended. Well its not the part thats broken . The sill is the metal threshold you step on when entering the trailer. I called Friday to speak with someone in Service as was told I would receive a call back and did not. I will try again Monday. I hope there is a way this can be fixed without replacing the entire door.

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Old 07-23-2012, 08:03 PM   #10
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We had a problem with our door also "slamming" into the awning arm when its out, to fix this we put one of those rubber door knob stops like you would put on a wall to keep from putting a hole in the wall on the awning arm at the spot where the door hits, it has adhesive on it so it just sticks on, this solved the problem of the door hitting the awning but I never have looked at the gas prop tho, the door also blows around alot if the wind is strong enough.....I will have to check it this weekend....

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