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Old 11-18-2015, 08:12 PM   #11
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I did research the new tankless unit speaking directly to a Girard technician and it did appear to have improvements that should enable it to deliver more consistent hot water. It reportedly can monitor actual water flow and temperature and automatically adjust the flame to control the output temperature. You can adjust the output from the new digital display that replaces the flame size dial. Should help most users with many of their complaints.

I asked the Girard tech whether my "Navy" shower habits would be compatible and the news was less favorable. He explained that any tankless unit would likely have trouble with "trickle" flows. So this new heater still needs the user to generally let the water run throughout the whole showering experience. So those (like me) who frequently camp without water and sewer hookups will likely not be totally satisfied even with the new unit.

After considering my options I decided to remove the Girard and substituted a 10-gallon Atwood XT. It took a bit of work but no significant problems. Having this tank-style unit also gives me electric water heating capabilities. Plus I plan to install a recirculating system next spring so I can have hot water available sooner at the fixtures to prevent wasting water waiting for it to warm up.
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Old 11-19-2015, 04:38 PM   #12
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Our dealer said that they do a "brisk" business of removing the tank-less water heaters and replacing them stranded tanked units. This is mostly for folks who dry camp.

And yes, Jayco customer service is second to none!
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Old 11-19-2015, 07:55 PM   #13
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It is good to see others sharing their good experiences as well. On the subject of tankless heaters - the DW and I have discussed switching to a traditional tank as well. We typically camp at full hookup campgrounds, though, and the "endless" hot water trumps the flow issues on those rare occasions that we do dry camp. It is definitely a personal choice based on how you typically camp. It did take me a while to figure the Girard out (finally reading the directions helped), but once I did, we've been very happy with it.
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Old 11-25-2015, 07:54 AM   #14
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Our dealership is "Motor Homes 2 Go" in Grand Rapids, Michigan. Our salesman is/was Evan Shepherd. I can't say enough about both the company and every one of their employees. We drove 500 miles to buy from them after a lot of research and visiting other dealers. I would and will do it again, if ever necessary.

Like almost every large item that is new, there is a little tweaking to make all the components work together. Some don't show up until you've gone 5000 miles down the road. MH2Go has helped me work through the slightest concern.

I've retired and completed working in the Boating World for over 40 years and I can tell you, every new boat has a greater chance of sinking than a year old boat, that is well tested.

Can't tell you how great it is to work with a good company, selling a good product.
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Old 11-25-2015, 11:28 AM   #15
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Sorry for the negative feedback

But... my only experience with Jayco customer service directly was not as good as everyone else's here (maybe the fact I have had to only contact them once is also a good thing) that's a positive...

I enquired about the winterizing and the fact the instructions were misleading in how to go about adding the anti-freeze. Asked a couple of questions and got only one word responses. seemed like they didn't want to be bothered answering my concern. Another positive... it wasn't a major issue with something going wrong with my rig so...I guess this has both negative and positive sides
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Old 11-25-2015, 12:50 PM   #16
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Marshmellow,

Did you get your "Winterization" questions answered?
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Old 11-30-2015, 01:55 PM   #17
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I have had many contacts with Jayco Customer Service and Warranty as well as the service Department, some of the staff of which I had recent personal contact. Had to bring our rig to the factory, where it is at this time. Through all the issues I just want to say that all involved with helping us have been absolutely wonderful! These people really do want to make things right for the customer. Will be at the factory again next week to pick up our Greyhawk and continue South for the Winter. Thank You Jayco!
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Old 11-30-2015, 03:26 PM   #18
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I agree that customer service and our Jayco dealer have been exceptional. We bought a 5th wheel in 2011 that had a number of problems. It ended up back at Jaycos repair facility with a cracked wall and a bent axle. Everything was handled with speed and care. I'm still convinced that having a good dealer is as important as the manufacturer.



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Old 11-30-2015, 04:43 PM   #19
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Quote:
Originally Posted by Marshmellow View Post
But... my only experience with Jayco customer service directly was not as good as everyone else's here (maybe the fact I have had to only contact them once is also a good thing) that's a positive...

I enquired about the winterizing and the fact the instructions were misleading in how to go about adding the anti-freeze. Asked a couple of questions and got only one word responses. seemed like they didn't want to be bothered answering my concern. Another positive... it wasn't a major issue with something going wrong with my rig so...I guess this has both negative and positive sides
Those type questions may be better to ask the dealer, IMO.
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Old 11-30-2015, 05:45 PM   #20
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I would caution about having non-jayco dealers work on your trailer. I had issues with my dealer's low quality of work in the past. After reading these forums, I contacted Jayco warranty service directly, for a delamination issue on my trailer. They said no problem, take it to a local RV shop. Which I did. Great! or so I thought.
However...the parts department at Jayco (which appears to never communicate with the warranty department) refuses to send parts to a non-jayco authorized dealer. The authorized dealer refuses to order the parts for the other shop and the non-jayco shop refuses to foot the bill for the parts up front. I understand all the points of view of these various shops. I just wish Jayco had stated up front that you will not be able to order the parts for the repair unless it is through an authorized dealer.
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