I had a bad experience with the one in Fruitland Park 5 years ago when I just getting into pulling a 5th wheel. I did all my research and went in and ordered a specific 5th wheel and a specific frame bracket assembly specific for my F350 truck. (All Reese products) I was very adamant I wanted those specific items (even brought them the part numbers) and not some generic set.
Well there time frame came and went and was about 2 weeks late when I got the call. Ran down there only to find they ordered the wrong hitch and had a generic bracket assembly sitting there. I obviously didnt take those and then they had the gall to charge me a restocking fee of like 15%.
I ordered what I wanted at Etrailer and saved hundreds and got what I wanted a week later, Lesson learned. I planned on installing it myself anyway so no loss there. I avoid them at all costs now unless its some stupid little item I need right away that no one else has.
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