Originally Posted by Grumpy
Have you called your dealer? How did you find the Mobile Tech?
Normally the Mobile Tech has to make contact with JAYCO to get it authorized. It would have been best to have him call when he found the problem. That's how it always worked for me anyway.
The dealership didn't want anything to do with me unless I brought the whole RV in for service and they didn't have any recommended mobile techs.
I found the mobile tech by doing a local area google search. In hindsight I should of had him call Jayco.
Here's the process for getting warranty repairs without taking it in to a dealer, got this from a buddy of mine. I'll let everyone know how it goes. This was from Jayco last month:
W-9 for the business of the mobile tech. We only need this the first time to have them set up in our system, if they have already done this it will not be needed again.
∑ Preliminary estimate showing an estimation of hours needed, the hourly rate charged, parts needed. The preliminary estimate MUST be reviewed and approved before any work is performed on the unit.
∑ Jobber repair form needs to filled out by the mobile tech. Complaint, Cause and Correction needs to be done on a separate line for each issue that needs to be fixed. I have attached this form to the email.
∑ Pictures of the issues or damage to the unit. ( I have noted the pictures received in your case already)
∑ Serial and model numbers off parts.
∑ I will place the order for the part and have it sent to your location. Our warranty process and vendor guidelines are extensive. This is the best way for us to ensure these are being met and gives us the opportunity to communicate the requirements for that job at hand to the repair service.
∑ Completed invoice with completion date and the customerís signature showing approval of the work being done in order for us to file the claim for the reimbursement. Proof of payment if we are reimbursing the customer. The reimbursement normally takes 6-8 weeks to process after we have all the information we need.
∑ Any and all part returns are required to be received by our parts return department for the reimbursement to be processed and the payment to be sent out to you.