Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-01-2020, 10:24 AM   #1
Senior Member
 
Join Date: May 2018
Location: Chestertown
Posts: 162
Front cap

I know this has been discussed many times on here but what is the warranty on the fading issues on the front cap ? I canít find anything in the paperwork my dealer gave me when I purchased the RV and I canít get them to return my call from 2 weeks ago. My decals are also starting to peel off. Thanks
Burchie70 is offline   Reply With Quote
Old 07-01-2020, 10:33 AM   #2
Senior Member
 
Join Date: Apr 2012
Location: Just south of Sarnia
Posts: 607
You need to identify the issue within the first two years after your purchase new.... Jayco allowed us up to $1500.00 to have the cap sanded and clearcoated. I added in my own funds to have it painted then clear coated. Take pictures that show the oxidization. Send to your dealer service and to Jayco customer service. It does take some time to get approved. Once fixed make sure you wax it regularly. Paint shop recommended initially 3-5 coats of wax. Now the bugs just don't stick.

YMMV
RoadrunnerII
__________________
RoadrunnerII
Livin the dream... Retired!

TV 2016 F250 Crew Sterling Gray SB 6.7 PS airlift ultimate Air bags
2017 Eagle 321RSTS
Pullrite autoslider
RoadrunnerII is offline   Reply With Quote
Old 07-01-2020, 12:05 PM   #3
Senior Member
 
Join Date: May 2018
Location: Chestertown
Posts: 162
Quote:
Originally Posted by RoadrunnerII View Post
You need to identify the issue within the first two years after your purchase new.... Jayco allowed us up to $1500.00 to have the cap sanded and clearcoated. I added in my own funds to have it painted then clear coated. Take pictures that show the oxidization. Send to your dealer service and to Jayco customer service. It does take some time to get approved. Once fixed make sure you wax it regularly. Paint shop recommended initially 3-5 coats of wax. Now the bugs just don't stick.

YMMV
RoadrunnerII
Figures ours is a few weeks shy of 3 years. This is the first time I actually noticed it fading because it’s way up top. I wash and wax it a couple times a year and I just got to wax it this past weekend and saw it. Maybe I’ll still contact Jayco and see what they say. Tough to see from pictures. Thanks
Attached Thumbnails
2E7D96D0-F579-45B4-97D1-843BE8D20607.jpg   EC224B25-86D2-4C1E-97C9-5FD412C4C34C.jpg   D13F5950-568C-4EEE-A0E4-509CF0F3B39D.jpg  
Burchie70 is offline   Reply With Quote
Old 07-01-2020, 12:33 PM   #4
Senior Member
 
Join Date: Apr 2012
Location: Just south of Sarnia
Posts: 607
Yes I would contact Jayco! Given the number of folks who have had this issue they just might do a good faith coverage.
If you can get it done ask that the paint shop paint then clearcoat. Otherwise it will do it again. Ours got 3 coats of industrial Dupont paint and 3 coats of clearcoat. It should last longer than the trailer now!
Ours is due for a full wax job again. Gotta get it washed and back in shed out of the sun and go at it again

RoadrunnerII
__________________
RoadrunnerII
Livin the dream... Retired!

TV 2016 F250 Crew Sterling Gray SB 6.7 PS airlift ultimate Air bags
2017 Eagle 321RSTS
Pullrite autoslider
RoadrunnerII is offline   Reply With Quote
Old 07-01-2020, 03:10 PM   #5
Senior Member
 
Join Date: Mar 2018
Location: Boiling Springs
Posts: 424
Jayco approved $2000 for my front cap to be painted under warranty. Jayco supplied all the decals .
__________________
RipinSC
2019 Eagle FW 321RSTS
2015 GMC 2500 HD 6.0 Gas
RipinSC is offline   Reply With Quote
Old 07-02-2020, 05:37 AM   #6
Senior Member
 
Join Date: May 2018
Location: Chestertown
Posts: 162
Finally heard back from my dealer and they told me to send pictures of the fading and decals and they would contact Jayco. Time will tell
Burchie70 is offline   Reply With Quote
Old 07-02-2020, 09:04 AM   #7
Senior Member
 
Join Date: Apr 2012
Location: Just south of Sarnia
Posts: 607
OP
Keeping our fingers and toes crossed for ya

RoadrunnerII
__________________
RoadrunnerII
Livin the dream... Retired!

TV 2016 F250 Crew Sterling Gray SB 6.7 PS airlift ultimate Air bags
2017 Eagle 321RSTS
Pullrite autoslider
RoadrunnerII is offline   Reply With Quote
Old 07-02-2020, 09:37 AM   #8
Senior Member
 
Join Date: May 2018
Location: Chestertown
Posts: 162
Quote:
Originally Posted by RoadrunnerII View Post
OP
Keeping our fingers and toes crossed for ya

RoadrunnerII
Thank you
Burchie70 is offline   Reply With Quote
Old 07-18-2020, 08:15 AM   #9
Senior Member
 
Join Date: May 2018
Location: Chestertown
Posts: 162
Well I heard back from my dealer and Jayco denied the claim. Not sure what my next step should be if I even have one. I had the dealer email me the estimate and it was for $3,600.00. Not sure if my extended warranty will cover exterior paint but Iíll have to check.
Burchie70 is offline   Reply With Quote
Old 07-18-2020, 08:19 AM   #10
Senior Member
 
AKRUEBBE's Avatar
 
Join Date: Apr 2018
Location: Preferred RV Resort, Pahrump, NV
Posts: 2,661
Quote:
Originally Posted by Burchie70 View Post
Well I heard back from my dealer and Jayco denied the claim. Not sure what my next step should be if I even have one. I had the dealer email me the estimate and it was for $3,600.00. Not sure if my extended warranty will cover exterior paint but Iíll have to check.
That's a Bummer!!
__________________
AL & JANET KRUEBBE
2019 PINNACLE 37RLWS
2018 NORTH POINT 315RLTS (TRADED)
2017 RAM 3500 DRW DIESEL/AISIN 4.10 AIR BAGS
B&W COMPANION TURN OVER BALL HITCH
Formerly from Sequim, WA
AKRUEBBE is online now   Reply With Quote
Old 07-18-2020, 08:22 AM   #11
Senior Member
 
Join Date: Mar 2018
Location: Boiling Springs
Posts: 424
I would contact Jayco directly. $3600 sounds pretty high to paint the cap. I got my cap sanded, repainted and clear coated for $2000.
__________________
RipinSC
2019 Eagle FW 321RSTS
2015 GMC 2500 HD 6.0 Gas
RipinSC is offline   Reply With Quote
Old 07-18-2020, 08:26 AM   #12
Senior Member
 
Join Date: May 2018
Location: Chestertown
Posts: 162
Quote:
Originally Posted by RipinSC View Post
I would contact Jayco directly. $3600 sounds pretty high to paint the cap. I got my cap sanded, repainted and clear coated for $2000.
The dealer has their own paint shop and thatís who wrote the estimate so Iím sure itís way higher than what a local auto body shop would be. Maybe Iíll email Jayco customer care directly. Thanks
Burchie70 is offline   Reply With Quote
Old 07-23-2020, 12:02 PM   #13
Junior Member
 
Join Date: Jul 2020
Location: Chicago
Posts: 1
I have a 2017 Eagle HT 29.5 BHDS with what looked like fading on the top half of the nose cap. It actually turned out to be oxidation. I first tried to use regular rubbing compound to remove it and it didn't work.

I bought the following items and did a four step process. After I was done it looked like it was brand new.
Items Purchased:
Meguiarís M5401 Marine/RV Gel Wash, 1 Gallon
MEGUIAR'S M-4965 MG Fiberglass Oxidation Removal Kit (consists of 3 bottles)

Step one, washed with the gel wash.
Step two, Meguiar's M49 oxidation remover.
Step three, Meguiar's M45 polish.
Step four, Meguiar's M56 wax.


Before you spend 1000s in repaint, I would try that. I am sure a paint shop rather tell you to repaint than just remove the oxidation.
RyanR is offline   Reply With Quote
Old 07-23-2020, 12:08 PM   #14
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 10,901
Quote:
Originally Posted by Burchie70 View Post
Well I heard back from my dealer and Jayco denied the claim. Not sure what my next step should be if I even have one. I had the dealer email me the estimate and it was for $3,600.00. Not sure if my extended warranty will cover exterior paint but Iíll have to check.
It may be denied due to the price and not because they won't pay for it. Dealer may want more than JAYCO pays for similar repairs. As Ripin SC said I would contact JAYCO direct.
__________________
DISNEY LOVERS
Grumpy is offline   Reply With Quote
Old 07-24-2020, 06:50 AM   #15
Senior Member
 
Join Date: May 2018
Location: Chestertown
Posts: 162
Quote:
Originally Posted by RyanR View Post
I have a 2017 Eagle HT 29.5 BHDS with what looked like fading on the top half of the nose cap. It actually turned out to be oxidation. I first tried to use regular rubbing compound to remove it and it didn't work.

I bought the following items and did a four step process. After I was done it looked like it was brand new.
Items Purchased:
Meguiarís M5401 Marine/RV Gel Wash, 1 Gallon
MEGUIAR'S M-4965 MG Fiberglass Oxidation Removal Kit (consists of 3 bottles)

Step one, washed with the gel wash.
Step two, Meguiar's M49 oxidation remover.
Step three, Meguiar's M45 polish.
Step four, Meguiar's M56 wax.


Before you spend 1000s in repaint, I would try that. I am sure a paint shop rather tell you to repaint than just remove the oxidation.
Ok Iíll look into that kit. Thanks

Quote:
Originally Posted by Grumpy View Post
It may be denied due to the price and not because they won't pay for it. Dealer may want more than JAYCO pays for similar repairs. As Ripin SC said I would contact JAYCO direct.
I think your right about the dealers price being to high. Iím going to call Jayco customer service
Thanks
Burchie70 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 09:28 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.