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Old 08-04-2014, 09:18 PM   #1
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Angry Furious! New TT, Coleman AC unit broken

Hi all,

I just need to vent and solicit advice for how to handle warranty work. We are in our 8th night of camping in our new Jayco 197. 6 weeks ago (after 6 nights of camping) we had our unit back to the dealer to adjust the door, replace some trim on the outside of the unit, and an air conditioner check because it didn't seem to be getting very cold (and it was only in the low 80's outdoors). The first two problems were taken care of and the air conditioner deemed ok via temperature check and the presence of condensation. We just got it back about 2 weeks ago. Now here we are about 200 miles from home and the AC unit conked out. We have 6 nights left on the only possible week off for vacation this year, and no air. The vent: I'm so aggravated!! New unit breaking this quickly...and ruining vacation!!

The advice: asking since it's nighttime and can't do anything about it until tomorrow, if even then, and want to feel like I can do SOMETHING! Reading through the Airxcel warranty it looks like we need to take it to the nearest service center which is almost 50 miles from here! Is that the case? Or am I frustrated without reason? Where do we sleep while it's gone? I guess there's no reimbursement for hotel?

Talk me down someone, please. I work night shift and am in school year-round and really needed a relaxing week. My campsite infested with mosquitoes was bad enough. This is the icing on the cake.

Added: The cable which worked the first 3 nights of camping, didn't use the next 3, was not working when we got here 2 nights ago. There is a little jump cable inside and we bypassed it and got the cable to work. So whatever it is attached to is also broken. Fun times.
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Old 08-04-2014, 09:44 PM   #2
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Quote:
Originally Posted by momtofour View Post
Hi all,

I just need to vent and solicit advice for how to handle warranty work. We are in our 8th night of camping in our new Jayco 197. 6 weeks ago (after 6 nights of camping) we had our unit back to the dealer to adjust the door, replace some trim on the outside of the unit, and an air conditioner check because it didn't seem to be getting very cold (and it was only in the low 80's outdoors). The first two problems were taken care of and the air conditioner deemed ok via temperature check and the presence of condensation. We just got it back about 2 weeks ago. Now here we are about 200 miles from home and the AC unit conked out. We have 6 nights left on the only possible week off for vacation this year, and no air. The vent: I'm so aggravated!! New unit breaking this quickly...and ruining vacation!!

The advice: asking since it's nighttime and can't do anything about it until tomorrow, if even then, and want to feel like I can do SOMETHING! Reading through the Airxcel warranty it looks like we need to take it to the nearest service center which is almost 50 miles from here! Is that the case? Or am I frustrated without reason? Where do we sleep while it's gone? I guess there's no reimbursement for hotel?

Talk me down someone, please. I work night shift and am in school year-round and really needed a relaxing week. My campsite infested with mosquitoes was bad enough. This is the icing on the cake.

Added: The cable which worked the first 3 nights of camping, didn't use the next 3, was not working when we got here 2 nights ago. There is a little jump cable inside and we bypassed it and got the cable to work. So whatever it is attached to is also broken. Fun times.
I am sorry to hear your frustration. Take a deep breath. First, congrats on your new 197. We also own one. As for your A/C, I need more info on what it is doing or not doing. It may be simple and I may be able to walk you through it. Where are you at? PM me and we will go from there. I know it's hot. Open the windows and hope for a breeze.
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Old 08-04-2014, 10:15 PM   #3
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Thanks! Well, last night it made noise when we first turned it on. So tonight when we went to start it up we recorded it. When turned on, the fan ran slowly/not coming up to full RPMs and sounded like it was struggling to even get there. I'd describe it as sounding like it's on its last legs- will die any second. My husband thinks it may be a capacitor?
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Old 08-04-2014, 10:17 PM   #4
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And thankfully, it isn't hot here tonight. We have a 6" fan in the trailer and will blow that on us all night. My two adult sons are due here in the next couple of nights though and we need something better than that to get us through. It's pushing 90 during the day, but down to the high 60s at night. Very little privacy with everything wide open though!
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Old 08-04-2014, 11:40 PM   #5
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Are you able to check the voltage level at the power pole where you plugged in, my brother in law a/c had trouble starting last year at a camp grounds we found out voltage level was well below whats needed to start a/c properly
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Old 08-04-2014, 11:45 PM   #6
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I agree with Kellys i think it might be a voltage issue...maybe both times! 5% change and the ac is not happy.
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Old 08-05-2014, 05:01 AM   #7
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Keep calm and camp on!!
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Old 08-05-2014, 06:22 AM   #8
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Sorry for your issue. Remote techs might also be a possibility. Check with the front office of the CG if there are any in the area. They will come to you, but explain the issue first, the warranty and confirm it would be covered. Another option is to call your dealer and explain what's going on and see if they can provide some insight or local assitance contact info.

I too would check the power. If possible, plug into another post within reach or ask the CG to check your voltage.

Good luck.
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Old 08-05-2014, 06:59 AM   #9
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I would also contact JAYCO they have been known to authorize service by a RV service center not neccsisarily a JAYCO dealer. But as others have said sure sounds like a voltage issue. Are you using an extension cord?
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Old 08-05-2014, 08:05 AM   #10
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besides the power issue. The starter capacitor is the next thing I would look at
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