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Old 06-01-2016, 10:39 PM   #11
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Diamond Plate buckled

We bought ours in August and just noticed in April the front Diamond plate was buckled and detached at the bottom. It's booked in to get repaired in Sept when there's no rush. The trim looks to be ok. I added a support on the under side to keep the plate in place until it goes in to get repaired or replaced.
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Old 06-02-2016, 09:20 AM   #12
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rkresge, my trailer is in storage so when I get it this weekend I'll check that area to see if I have the same issue.


I don't know how your dealer service is, but here in SoCal it takes 3 + weeks to even get a unit in for any kind of warranty work.


I would fix it on my own since you have a trip planned, but take photos to show the dealer and have them replace the trim later.


My 23RLSW is only 2 months old, but you want see crap work take a look at these pics of the door lock dead bolt. I have a warranty claim now with Jayco to make them replace the door and door frame. No excuse for this kind of work.

I don't want to get started on quality again, we'll just leave it at that.Click image for larger version

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Old 06-02-2016, 09:28 AM   #13
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That's completely uncalled for. Looks like a hack job the dealer did. Good luck on getting repaired. Sucks.
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Old 06-02-2016, 09:42 AM   #14
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Not sure who did it, Jayco or my dealer, but both are at fault as far as I'm concerned. Jayco for not checking that the deadbolt worked before leaving the factory and correcting it there.


Or my dealer for trying to correct the issue with a mickey mouse fix.


I will find out.


I think the door is bowed and they tried to make this work. I can't see how the wall would be bowed as they are assembled flat and vacuum bonded.
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Old 06-02-2016, 09:50 AM   #15
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That door is bad. I actually just adjusted the strike plate for my door because it really needed a good slam to get it to latch. But nothing like what you're dealing with.

Talked with my dealers service this AM, they tell me the black vinyl strip on the front is just cosmetic, it covers a screw strip and there's no danger of water damage. But it sure looks bad! 😉

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Old 06-02-2016, 09:51 AM   #16
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Are we not buying junk ? And im not only pointing at Jayco.... but hey its either motel or camping, so the choice is easy and they count on that for sure.....
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Old 06-02-2016, 10:05 AM   #17
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Yea, it's camping for me, no doubt. At least I can still use it while this is being resolved.

But I still get tired of seeing these kind of issues and people making excuses for the manufactures and saying that's just the nature of the beast.

I guess we have no choice and just have to accept the quality isn't there on most entry level and mid priced RV's.

Just think how much paperwork, phone calls, and costs are generated because of a problem that should have been caught at the factory before shipment.

Not to mention a P.O'd customer and negative comments for the builder.
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Old 06-02-2016, 10:54 AM   #18
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Its just a cosmetic deal.

That strip is cosmetic, the screws should be individually sealed. No rush, make the dealer replace the strip under warranty.
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Old 06-02-2016, 11:45 AM   #19
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My 2013 WhiteHawk 30DSRE has the same strip and similar gaps at each end. It has been that way since I bought it new and so far it has never led to any problems or water intrusions. Cosmetically it looks not so great but functionally it seems to have had no impact. Personally, I wouldn't worry too much about it but would likely just perform a "do it yourself" caulking repair.

I won't take my RV back to the dealer unless it is something that I just cannot do myself. Otherwise, I trust my own workmanship better than theirs. Sad but true.
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Old 06-02-2016, 11:50 AM   #20
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And another thing, again not a big deal. For other 23RLSW owners, plus similar models that have a sliding door between bath and bedroom, watch out for the snap/strap that holds the door in place for travel. On our second trip out, mine ripped out of the screw that holds it to the door frame. Easy fix: I just removed the screw and put a flat washer under it to provide a better grip on the strap. Should solve the problem.

I know there's some validity to quality control complaints, but as far as I'm concerned the alternative is substantially higher cost that I don't think the industry can sustain. Friend of mine used to say this: "Good, fast, cheap. Pick two!" That kind of says it all about the RV industry in general.

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