Jayco Swan won’t wind down

[mr_m_j]

My 2016 Jayco Swan won’t wind down, but there is no issues at all winding it up or it staying up. To attempt to fix the problem I checked the below
- the cables on the main winch and all 4 corners, there doesn’t appear to be any broken cables and all cables were tensioned
- I lubed and regressed the crank and pulleys

The roof will go down but you have to apply a lot of force on the handle to get the winch moving, is something wrong with the winch? Or is there another reason.

[Stan&Sharon]

I just did a deep dive search and found other members with this same/similar issue.
Using this link, enter "Jayco Swan" (no quotes) and scroll down below the ads to entries that include 'Jayco RV Owner's Forum' in the title.
Post in this thread what you did to fix it.