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Old 08-24-2016, 07:12 AM   #1
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Incredibly Disappointed In Jayco Right Now!

I am at my wits end right now with Jayco! Looking for some advice.

We ordered our Eagle HT 27.5RLTS 5er at the end of April. This particular model did not come with a dinette/booth, which was mandatory for me, for storage and extra sleeping room. Jayco told TWO different dealers, that we were working with at the time, that they could put a booth in our 5er, but it had to be in Peppercorn. That was fine with me, because that was the color I wanted anyway.

We were patient when our initial mid-July production date came and went. I finally called Jayco around the 9th of August to ask for a production date (was getting little to no help from our dealer) only to find out the 5er had been sitting there for a week, waiting for dealer pickup! (They're a mile down the road) Called the dealer and told them to go get it. Waited on their PDI and was told we could come and get it. I asked them if the slide covers had been put on. They went to look and called me back and said, "Yes, but there's a table and chairs in there"!

So, Jayco now tells our dealer the booth won't fit in that model. They made our 5er, without an option we specifically requested, and didn't even bother to call us or our dealer to tell them it wouldn't work and discuss any options with us! Our dealer says they can install the booth, but they're waiting on word from Jayco as to when they will have the booth to our dealer. I am having to call Jayco and try and get them to expedite this mess. I asked our dealer's rep to just take one that's sitting their waiting to go into another RV. He said, "I can't just shut down an entire production line for one dinette". Like they don't have stacks of them waiting there to go into these RV's? I am just so angry right now and sick and tired of being nice and patient. Who builds you a RV that's not to your specs and gives it to the dealer with an attitude like, "They'll just have to live with it"? We're sick of waiting and we don't know where to go from here. I'm so close to asking for our down payment back, it's not even funny. Rant over. Thanks.

~Lisa
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Old 08-30-2016, 08:39 PM   #2
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Ask for the money to be returned and move on.
Good luck.
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Old 08-30-2016, 08:52 PM   #3
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You know you have to do what you have to do. It is not right what when on but since the table and chairs are not what you ordered then I would make it right. It is your money.
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Old 08-30-2016, 08:55 PM   #4
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Quote:
Originally Posted by Campin'_Nana View Post
I asked our dealer's rep to just take one that's sitting their waiting to go into another RV. He said, "I can't just shut down an entire production line for one dinette". Like they don't have stacks of them waiting there to go into these RV's? .

~Lisa
They don't, all components basically arrive just in time to go into a unit.
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Old 08-30-2016, 09:00 PM   #5
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Originally Posted by Grumpy View Post
They don't, all components basically arrive just in time to go into a unit.
Truth, Excess inventory is a huge no-no in the world of manufacturing today.

I'd get my deposit back and move along.
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Old 08-30-2016, 10:08 PM   #6
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If you got all the options you asked for on the sales contract specifically your dinette, I would ask for your money back in full and buy something else. If the dealer refuses your refund, consult an attorney. If it was me, my money would be refunded in 48 hours.
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Old 08-31-2016, 04:36 AM   #7
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Is it just me or is this type of post becoming WAY to regular?


On one hand we have an HT delivered without dual pane windows and the buyer being told that Jayco said that those windows don't do that much in the HT anyway and we are considering on not offering that option in the future, to this one missing a dinette and the user being told by Jayco that it "won't fit"???


Don't they build prototypes of each model to ensure that all the pieces and parts DO FIT?


If I were of the (ahem) skeptical type, it sounds to me like there are some SERIOUS supplier issues that Jayco isn't talking about. I just hope after we end up waiting 20+ weeks for our TT, it comes in with everything we ordered.
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Old 08-31-2016, 04:37 AM   #8
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Unlike wheelha, both of my Jayco's have been wonderful and so far have not required any warranty work. We ordered our second one this out past April and took delivery in May. We had some special requests and they were fulfilled. If they had not I would have had them re-order another camper or refund my deposit.

I'd be upset like too but you have options.


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Old 08-31-2016, 04:46 AM   #9
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Thank you for the replies. First, after posting this, there was a thread started, that I felt was directed at me about bashing manufacturers not being allowed. I did not come here specifically to bash Jayco. I came here for advice on what to do next. We are newbies to the RV world and this has not been a pleasant experience for us. I read these forums for a full year before we decided to buy. In my opinion, if a forum is going to represent a certain manufacturer, honest reviews about positive AND negative experiences with that manufacturer should be allowed. Nothing in this world is all sunlight and roses and people have a right to know what they may be up against when dealing with any company.

So, here's an update. Last Thursday our dealer called and said our dinette would not be in until Sept. 9th, another 2 weeks. I told both the dealer and Jayco that I wanted our money back. 2 hours later I receive a call from both saying the booth would be to the dealer the next day and installed on Monday! Now why couldn't that have happened without the threats from me? We drove up from TN to IN Sunday morning and did our PDI yesterday. I have started this thread about that.

http://www.jaycoowners.com/forums/f1...oof-39457.html

~Lisa
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Old 08-31-2016, 04:48 AM   #10
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And by the way.....the dinette fit and it looks great! Our dealer did a perfect job of installing it.
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