I am at my wits end right now with Jayco! Looking for some advice.
We ordered our Eagle HT 27.5RLTS 5er at the end of April. This particular model did not come with a dinette/booth, which was mandatory for me, for storage and extra sleeping room. Jayco told TWO different dealers, that we were working with at the time, that they could put a booth in our 5er, but it had to be in Peppercorn. That was fine with me, because that was the color I wanted anyway.
We were patient when our initial mid-July production date came and went. I finally called Jayco around the 9th of August to ask for a production date (was getting little to no help from our dealer) only to find out the 5er had been sitting there for a week, waiting for dealer pickup! (They're a mile down the road) Called the dealer and told them to go get it. Waited on their PDI and was told we could come and get it. I asked them if the slide covers had been put on. They went to look and called me back and said, "Yes, but there's a table and chairs in there"!
So, Jayco now tells our dealer the booth won't fit in that model. They made our 5er, without an option we specifically requested, and didn't even bother to call us or our dealer to tell them it wouldn't work and discuss any options with us! Our dealer says they can install the booth, but they're waiting on word from Jayco as to when they will have the booth to our dealer. I
am having to call Jayco and try and get them to expedite this mess. I asked our dealer's rep to just take one that's sitting their waiting to go into another RV. He said, "I can't just shut down an entire production line for one dinette". Like they don't have stacks of them waiting there to go into these RV's? I am just so angry right now and sick and tired of being nice and patient. Who builds you a RV that's not to your specs and gives it to the dealer with an attitude like, "They'll just have to live with it"? We're sick of waiting and we don't know where to go from here. I'm so close to asking for our down payment back, it's not even funny. Rant over. Thanks.