Originally Posted by billycuth
We're talking about looking at a problem. If it's a major undertaking then of course you put it off to the side. We're talking about a guy who is out of town, a long way from home here.
It took me two trips to a dealer 3 hours away to have my 16XRB delivered. Both times I had a minimum of 2 hours wait time (first time was 4). In the case of that place, no one would be the wiser, because it was so busy you couldn't tell what was what.
They could have at least looked. They didn't need to treat him like that.
Please understand, I'm not trying to be obstinate or mean here so please take my response in the manner in which it is intended (light hearted). TO ME (and maybe only to me), my priority on a long trip like this would be to get it fixed so I could move on down the road and enjoy my trip. I really would not care if the factory looked at it or not just so it got fixed. Do you see where I am coming from? If the factory took the time to look at it but it didn't get fixed what good would that be? Bud&barb might have felt better but they would have still had the problem.
I'm not sure I understand about the situation when you picked up your RV. You should have had an appointment for the walk-thru and delivery of your unit. If you had to wait and then make a second trip, after you had an appointment, I agree with you. That is not acceptable.
We bought our 5th wheel over the phone from a dealer 6 hours from our house. I sent them a deposit and we made an appointment for me to come pick it up. I showed up at the appointment time (waited about 5 minutes) then had a 4 hour walk-thru and I was on my way home.
I am always wary about sending responses like this because emails (and posts) never have a personal "feel" and so, sound rather harsh. Please understand, this is just my opinion and it's o.k. for others to have same.