Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 01-11-2017, 10:00 AM   #21
Junior Member
 
Join Date: Jan 2016
Location: Pensacola
Posts: 12
So Jayco gave me the number of the tech that they have been dealing with over at Norcold and they actually talked to me. So this tech said he is still waiting on pictures of the "upper ventilation" and they are to make sure that it has been "baffled correctly" and he needs the venting sheet. He said their is a chemical spill there right now and he can't get to his computer. I asked him if he couldn't use someone else's computer right now, so he gave me a 2nd email address to get to the dealer, which I did. The tech said that he is going to make sure that he has all of the required paperwork/photos before he sends out a $2000 part plus labor. This is nuts.
__________________

Photonut4 is offline   Reply With Quote
Old 01-11-2017, 10:46 AM   #22
Senior Member
 
Larry G.'s Avatar
 
Join Date: Dec 2011
Location: Reno (home base), Oregon coast, Eloy, AZ
Posts: 890
Quote:
Originally Posted by Photonut4 View Post
So Jayco gave me the number of the tech that they have been dealing with over at Norcold and they actually talked to me. So this tech said he is still waiting on pictures of the "upper ventilation" and they are to make sure that it has been "baffled correctly" and he needs the venting sheet. He said their is a chemical spill there right now and he can't get to his computer. I asked him if he couldn't use someone else's computer right now, so he gave me a 2nd email address to get to the dealer, which I did. The tech said that he is going to make sure that he has all of the required paperwork/photos before he sends out a $2000 part plus labor. This is nuts.
Nuts? No, don't think so.

Get Jayco to authorize going to another service business then pick up your rig and move it to someone that will get the problem solved.

Jayco has never had a problem doing this for customers.

Bottom line sounds like your current dealer does not want to be involved for whatever reason.
__________________

__________________

2012 Pinnacle 36KPTS - Kitchen Pantry Triple Slide
Mor/Ryde suspension and pin box, Dual pane windows, Auto Leveling System, 2 A/C's, Sailun G's and more...
View photos

Our Trip Journal
Larry G. is offline   Reply With Quote
Old 01-12-2017, 04:38 AM   #23
Senior Member
 
edatlanta's Avatar
 
Join Date: Dec 2009
Location: Jennings Ferry COE Campground, Akron, AL
Posts: 2,342
Quote:
Originally Posted by Photonut4 View Post
So here is the update: nothing has been done. We have been talking to the manager at the dealer and Jayco and so far nothing. The dealer has had the rig since January 3rd, and now they are saying they do not know what is wrong with the fridge. Jayco says all she can do is nudge them, but that is it. Yes she confirms that it is covered under warranty, but that does us no good if they don't fix the stupid thing. So Jayco is useless, and the dealer is useless. So frustrating.
I had a problem with a Thetford potty in my second year. Thetford wouldn't pay so Jayco did. Having worked for major OEM's I know how it works. Jayco could fix the problem and deduct the cost from their payment to the respective part manufacturer. I have been on both sides of this procedure and it happens all the time.

Jayco needs to step up and handle it. Maybe the next level of Jayco customer service is the answer?
__________________
Ed
KM4STL

2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50C, TST Systems 507 TPMS, RV Flex Armor Roof
edatlanta is online now   Reply With Quote
Old 01-12-2017, 04:40 AM   #24
Senior Member
 
edatlanta's Avatar
 
Join Date: Dec 2009
Location: Jennings Ferry COE Campground, Akron, AL
Posts: 2,342
Quote:
Originally Posted by Photonut4 View Post
We were initially told it was the cooling unit, now we are told they don't know. I just called Norcold, and they said that they have not heard from the dealership at all. So I then called the dealer back and they said that no, they don't call Norcold, first they had to submit it to their warranty department to get approval, and then the request goes to Norcold. I asked for the phone number of their warranty department and he said he wouldn't give it to me that he would send them and email and then call me back.
This sounds like the dealer is hiding something.
__________________
Ed
KM4STL

2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50C, TST Systems 507 TPMS, RV Flex Armor Roof
edatlanta is online now   Reply With Quote
Old 01-12-2017, 06:57 AM   #25
Junior Member
 
Join Date: Jan 2016
Location: Pensacola
Posts: 12
Well good news! Thetford/Norcold is sending us a new fridge. They said it should arrive in the next 7-10 business days. YAY!!! Thanks everyone. I very much appreciate everyone's input.
Photonut4 is offline   Reply With Quote
Old 01-12-2017, 07:00 AM   #26
Junior Member
 
Join Date: Jan 2016
Location: Pensacola
Posts: 12
Quote:
Originally Posted by edatlanta View Post
This sounds like the dealer is hiding something.
No I don't believe they are. I got copies of all of the correspondence between the dealer and Thetford, and in the last one the dealer wrote to Thetford that they apparently need more training in how to streamline the whole process. That they do.
Photonut4 is offline   Reply With Quote
Old 01-12-2017, 07:42 AM   #27
Senior Member
 
Join Date: Sep 2015
Location: Oldsmar
Posts: 645
Glad u r finally getting your fridge, dealer run around sucks.
Grumpy
Jayco told me they will not send a mobile tech unless the dealer requests it. I have been in weekly contact with Jayco trying to get CW to come and replace my bent ladder and install the replacement couch they have. Jayco has called CW but they still have not called me. I have told Jayco I will live with my roof and tire rub until new house is built but ladder is a safety issue and I need it to keep sealing roof.
Rock
__________________
2016 Pinnacle 36 FBTS
2006 Dodge Ram 3500 4x4
SB SRW 5.9
Rock is offline   Reply With Quote
Old 01-12-2017, 10:17 AM   #28
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 3,793
Quote:
Originally Posted by Rock View Post
Glad u r finally getting your fridge, dealer run around sucks.
Grumpy
Jayco told me they will not send a mobile tech unless the dealer requests it. I have been in weekly contact with Jayco trying to get CW to come and replace my bent ladder and install the replacement couch they have. Jayco has called CW but they still have not called me. I have told Jayco I will live with my roof and tire rub until new house is built but ladder is a safety issue and I need it to keep sealing roof.
Rock
Your first problem is CW also the issues you are talking about are not the same as an inoperative fridge, a/c or slide out..
__________________

Grumpy is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 03:31 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.