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Old 09-26-2016, 12:42 PM   #1
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Warranty repair wait time?

We have a Jayco 16XRB that we purchased new about six months ago. We used it on three short trips and discovered at least one significant problem on each trip (rain leaking in from 2 windows, door does not seal, refrigerator not cooling, propane leak + a few more items). We took it back to the dealer that we purchased it from for warranty work. It has been there since July 4th. The dealer says that they have been waiting on Jayco for authorization to do the repairs and now for parts. This is our 4th camper (2nd Jayco) but the first one we purchased new. Is this slow response typical? We are getting pretty frustrated.


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Old 09-26-2016, 12:48 PM   #2
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In my opinion sure sounds like the dealer just got around to working on it. I've never had to wait for JAYCO to authorize the repairs on our FW.
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Old 09-26-2016, 01:03 PM   #3
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Generally (in my experience), Jayco authorizes repairs pretty quickly. I did wait a couple of months for awning material to arrive to dealer for replacement. Parts can take time, especially during the peak of the season (July). I agree in that almost 3 months is frustrating to the point of unacceptable. I would start pushing hard. Time to call Jayco directly to find out what the hold up is.

In my case I was able to continue using the trailer until the parts came in. My dealer then arranged 'onsite' replacement/repair at my seasonal site.

Leaks is a totally different story. It's unuseable if it has leaks IMO. I hope the problematic areas are being well protected from the elements as they wait for parts.
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Old 09-26-2016, 01:09 PM   #4
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Originally Posted by djohnsn View Post
We have a Jayco 16XRB that we purchased new about six months ago. We used it on three short trips and discovered at least one significant problem on each trip (rain leaking in from 2 windows, door does not seal, refrigerator not cooling, propane leak + a few more items). We took it back to the dealer that we purchased it from for warranty work. It has been there since July 4th. The dealer says that they have been waiting on Jayco for authorization to do the repairs and now for parts. This is our 4th camper (2nd Jayco) but the first one we purchased new. Is this slow response typical? We are getting pretty frustrated.


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We have a 2016 eagle we bought in Sept 2015, same problem.The Factory and dealership like to play good cop bad cop.Blaming each other, better send certified mail on your complaints.My first year warranty is up still have unrepaired roof and sub-floor in living room that was not repaired properly.I think the goal is to run you out of warranty time, or just to get you to give up.We are sending certifyed letter to President this week to further document our complaints! Good Luck
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Old 09-26-2016, 01:11 PM   #5
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Certifyed mail is legal notice of any type, better document all issues now.The warranty clock is running against you!
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Old 09-26-2016, 03:39 PM   #6
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Warranty

My thoughts are keep them out of service as long as possible leaves less of the 2 year warranty your just stuck I was waiting to see if any changes came with new owners no luck so far it's like putting 60000 in the shredder
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Old 09-26-2016, 03:50 PM   #7
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My thoughts are keep them out of service as long as possible leaves less of the 2 year warranty your just stuck I was waiting to see if any changes came with new owners no luck so far it's like putting 60000 in the shredder
Then why do the "good dealerships" or JAYCO directly have good service turn around and approvals.
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Old 09-26-2016, 03:55 PM   #8
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It is in there shop not at a dealer dealer told me to take it there
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Old 09-26-2016, 04:08 PM   #9
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It is in there shop not at a dealer dealer told me to take it there
Then how do you explain these two posts?

http://www.jaycoowners.com/forums/f1...ily-40116.html
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Old 09-26-2016, 05:05 PM   #10
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Probably your best option would of been to make a service appointment to document the issues and submit a claim with the dealer. When Jayco approved everything and parts come in schedule the repair process. At least you could use it during the wait time. My unit has been at at the repair shop since May, but i don't have a truck to haul it back and forth. It has only moved 120 miles on my part since I purchased it. If I had a truck it wouldn't be sitting at a shop unless it was totally unusable.
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