I can tell you from personal experience, that the factory service center is where you will get, by far, the best service for your unit!
They are great folks, and they are FAST... They don't have to get authorizations, they have the right parts and tools right there, and they really know what they are doing.
It's a 10 hour trip for us, so what we did was make a vacation of it. We went up on a Sunday, and parked at the factory (they have water, electric, and a dump station). The next morning they got started on our unit, and helped us get a rental car, and we checked into a motel almost across the street from the factory.
Then... we played tourist! Spent the next four days seeing the RV Museum, the enormous flea market, hitting every Amish restaurant we could find, taking both of the Jayco factory tours, walking around "downtown" Middlebury, etc.
It was one of the best vacations ever... we didn't want to leave.
Jayco did everything on our list, and even found and repaired some thing that we have never noticed. And just because they had some extra time, they repainted the frame, steps and bumper... WOW, great folks.
If it does go up there, make a list of everything that you need done, and stand back!
Happy and safe camping!
2016 Redhawk 26XD
Me, Dear Wife,
2 Bluetick Hounds
1 Newfoundland / Black Lab Mix
1 Cairn Terrier