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Old 08-11-2016, 09:10 AM   #31
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Wow! Thor bought Jayco? When did that happen?

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Old 08-11-2016, 10:27 AM   #32
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Originally Posted by pconroy View Post
From time to time I see someone mention that they talked to someone at Jayco directly for help and support.

Just how do you do that?
Do they have an email address?

Thanks!

Jayco = New Friends

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Old 08-11-2016, 11:30 AM   #33
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Post #15 in this thread has all the info:

I posted this in another thread, maybe it's of some use on this one?

-----------------------------------------
Jayco, Inc.
Attn: Owner Relations
903 S. Main Street
Middlebury, IN 46540
Phone: 574-825-5861
Fax: 574-825-0679


Or they have an online form you can fill out here:
Contact Customer Service | Jayco, Inc.

It's a good idea to have your Vin number handy before contacting them.

Link didn't work, lets try again - Contact Customer Service | Jayco, Inc.
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Old 08-11-2016, 12:43 PM   #34
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I'm just going to toss in the fact that I had a great experience with Jayco customer service as well. All done over email. I sent pictures and invoices, they took care of me, the end. I'm VERY happy with how that went. Was it fast? Nope, but like I said, they made me whole and went above and beyond to do so IMO.
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Old 08-11-2016, 12:58 PM   #35
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Every problem I had with my rig while in warranty was coordinated and fixed thru Jayco by my dealer except one which was when my rig was just out of warranty and my dealer referred me to Jayco customer service who promptly handled the problem at no charge.
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Old 08-11-2016, 02:34 PM   #36
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Originally Posted by Ryanandcollette View Post
It's a 2015 Greyhawk 29ME, we bought it new 10 months ago. The dash air works great but it's not enough to cool the rest of the coach, when it's 100°out. The generator sputters then shuts down when the air is turned on after about a minutes of use. It then blinks a "needs service" message. Sometimes if it turns off like that we can't get it to run again, sometimes we can. Both Cummins said that the manufacture didn't wire it into the coach correctly. With all of our other issues we think the wiring throughout the whole coach is messed up. We actually heard one of the service guys say that the wiring was totally wrong as he was changing out our main power switch (we were hanging out in the coach, the guy didn't feel the need to filter!)

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We too have a 2015 Greyhawk and found out this summer that when gasonline is below 87 octane or when altitude is above 5000', gen cant keep up with AC and peters out (both at camp and in transit). If altitude may be an issue, there is a adjustment on the Gen for altitude that changes the fuel/air mix to accommodate the thinner air. Also buy 87+ octane for both gen and engine hp.

As for direct Jayco customer service, we found it great. Shortly after purchase we wanted to swap our Jensen TV in bedroom for Furrion due to terrible view angle issues. Spoke to Jayco customer service both by phone/email and made the swap (with new TV & bracket) in less than a week.
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Old 08-11-2016, 04:42 PM   #37
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I am far from a whiner and an opinionated individual but like all of us I do have my opinion and and I do respect everyone. But I also expect nothing less then excellent customer service from a national company that sells itself as Jayco does.
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Old 08-12-2016, 09:02 AM   #38
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The experience I have had with them thus far is that I have got to talk to a person each time but not had any luck resolving my problem ..
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Old 08-12-2016, 09:54 AM   #39
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What are your problems? I've posted on other threads had have some good advice




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Old 08-12-2016, 01:43 PM   #40
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I started to say that we've had nothing but great service from Jayco, but it goes beyond that... they have bent over backwards to make us happy.

As far as Cummins giving up, and can't solve the issue, they need to pretend to believe in customer service, and just replace the unit. If it was wired incorrectly, it wouldn't work at all. Send a registered letter to Cummins (and copy Jayco and your States Attorney's office), requesting that the unit be replaced.

Should be covered under the lemon law... three times and out.
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