Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 04-30-2015, 08:33 PM   #121
Senior Member
 
reitrof's Avatar
 
Join Date: Dec 2011
Location: Ottawa
Posts: 360
They are installed correctly, they are not adjusted for the extra weight. Call your dealer and see what they'll do or adjust it yourself.
__________________

__________________
Bruce

2012 Greyhawk 31 FK
Flat towing a 2008 Miata.
reitrof is offline   Reply With Quote
Old 05-01-2015, 03:02 PM   #122
Member
 
Join Date: Oct 2013
Location: Central Wisconsin
Posts: 96
Just got our alignment done today. Jayco supplied the Hellwig Helper springs specs to the truck service company who did the alignment in the event the springs were no longer at specs. It was found that mine were still at Hellwig specifications as they are supplied to Jayco (they are at about 4"). The unit was a bit out of alignment and after completed the drive back home was much improved. I am happy with the handling now.
__________________

__________________
2015 Jayco Greyhawk 29KS
JulieMike is offline   Reply With Quote
Old 05-06-2015, 06:28 AM   #123
Senior Member
 
Join Date: Mar 2015
Location: Riverview
Posts: 298
Juliemike, what was the procedure you used to get this addressed? Did you call Jayco saying the handling was off on the road? Or did you talk to your dealer about this and they called Jayco? Mine is brand new and the few trips I have taken it is squirrelly and I told my wife that could get exhausting very quickly.
__________________
________
Carl & Dawn
2015 Greyhawk 31FS
2015 Ford Transit Connect (our TOAD on a DEMCO Dolly)
DW, DSx2, DDx2 Catx2 Dog
Tampa Bay Area of FL
CarlB is offline   Reply With Quote
Old 05-07-2015, 06:01 AM   #124
Member
 
Join Date: Oct 2013
Location: Central Wisconsin
Posts: 96
CarlB, I was in the same boat as you. Had wandering in the front end that I had to constantly correct while going down the road. It also pulled right. My dealer thought that it was a Ford issue to correct. I called Jayco and spoke to someone in Customer service/Warranty (motorized units). He said that Jayco understands that the chassis comes to them aligned, but adding the coach can throw things off. With that in mind, Jayco will cover the cost of alignment during the first year of ownership on new units as a courtesy to the customer. The representative took all my information and authorized the work. They also authorized adjustment of the Hellwig Helper Springs if they were found to be out of Spec. They sent the specs to my dealer who emailed them to the truck service center. Since my dealer was not equipped to do the alignment, I had to find a truck service center that could do the work. My dealer agreed to pay for the alignment knowing they were going to be reimbursed by Jayco.

My dealer was surprised at this as they had never run into it. It pays to call Jayco and explain your issue. They have been very helpful.
__________________
2015 Jayco Greyhawk 29KS
JulieMike is offline   Reply With Quote
Old 05-07-2015, 09:29 AM   #125
Senior Member
 
bgermane's Avatar
 
Join Date: Apr 2012
Location: Southern California
Posts: 171
Something has changed over at Jayco. They refused an alignment on mine because we drove it 1600 miles from the dealership we purchased from back to our house. I explained that it drove terribly as soon as we got on the highway, but they claimed that we could've hit something along those 1600 miles and that's what probably caused my issues. Good to hear their customer service is turning around. To Jayco, "customer service" used to mean: fight everything until the customer gives up.
__________________
Brian, Mary, kids, beagle - Moose, and mutt - Maggie.
2012 Greyhawk 31FS
2013 Ford Explorer Toad
bgermane is offline   Reply With Quote
Old 05-15-2015, 11:51 AM   #126
Senior Member
 
Join Date: Mar 2015
Location: Riverview
Posts: 298
Well I am going to see if this holds true. My dealer just gave me the run around with the stock answer of Jayco requiring the customer to pay for the alignment. I just used the online form to log a case asking to have the alignment looked at. Wish me luck.
__________________
________
Carl & Dawn
2015 Greyhawk 31FS
2015 Ford Transit Connect (our TOAD on a DEMCO Dolly)
DW, DSx2, DDx2 Catx2 Dog
Tampa Bay Area of FL
CarlB is offline   Reply With Quote
Old 05-18-2015, 08:33 AM   #127
Senior Member
 
Join Date: Mar 2015
Location: Riverview
Posts: 298
Well the good news, Jayco approved a one time alignment. Bad news Dealer is giving me the run around to get it done in a timely manner.

So I have to come out of pocket for the repair if I want to get it done before my Memorial Day trip. Then I submit for reimbursement.

Appt is on Wednesday and if what others are saying is true, it will be around $250 out of pocket.
__________________
________
Carl & Dawn
2015 Greyhawk 31FS
2015 Ford Transit Connect (our TOAD on a DEMCO Dolly)
DW, DSx2, DDx2 Catx2 Dog
Tampa Bay Area of FL
CarlB is offline   Reply With Quote
Old 05-18-2015, 04:18 PM   #128
Junior Member
 
Join Date: Jun 2014
Location: St Pete
Posts: 18
Align

Is it important to align the front end after adjusting the Helwig springs and why. To be totally correct on the alignment I think it should be done with the RV loaded for a trip.
bustrbyte is offline   Reply With Quote
Old 05-20-2015, 07:31 AM   #129
Senior Member
 
Join Date: Mar 2015
Location: Riverview
Posts: 298
So without taking any measurements, the service advisor tells me that he doesn't think its too bad... "its the long wheelbase that makes it harder to handle in the wind and I don't know if we can make it much better". Me, yeah go ahead and put the caster adjustments in, because others with same rig are reporting a marked improvement. Inside voice- i am paying for it now, but will be reimbursed...
__________________
________
Carl & Dawn
2015 Greyhawk 31FS
2015 Ford Transit Connect (our TOAD on a DEMCO Dolly)
DW, DSx2, DDx2 Catx2 Dog
Tampa Bay Area of FL
CarlB is offline   Reply With Quote
Old 05-20-2015, 11:46 AM   #130
Senior Member
 
Join Date: Jul 2014
Location: NJ
Posts: 172
Carl i just had my alignment taken care of. I called Jayco first and got it approved then i called my Jayco dealer and let them know. Made the appointment with Ford and my dealer picked up the tab. The Jayco dealer gets reimbursed by Jayco. I never had to go to the rv dealer. Alll of that was done over the phone. No hassle at all Jayco and the dealer were all good about it. The Ford dealer i used was great the mechanic was very knowledgable about the alignment problem. He advised every rv manafacture has the same problem they add a lot of weight to the frame and dont align after.
__________________

Greyhawk01 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 07:24 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.