Just purchased a 2017 North Point 377rlbh two weeks ago from RV Direct (RV One in Des Moines, IA).
We had much the same experience as tiju with our local dealer. However, I haven't attempted to get service from the the local dealer yet. I guess we'll see how that goes when the time comes.
We really tried to do business locally, but the dealer (Camping World) wasn't even in the same ballpark price-wise. I was actually very surprised when I got the quote from RV Direct. I've read in a number of forums that if you can can negotiate 25-30% off MSRP, you can rest assured you got a good deal. RV Direct was almost 36% lower than MSRP! The 1000 mile drive to Des Moines to pick it up was well worth it.
I called the local dealer back after getting a quote from RV Direct, I told them the price I'd been quoted and his exact words were, "At that price, if I were you, I'd buy it." Then he went on to tell me what a horrible buying experience I was going to have and tried to convince me that buying locally was well worth the extra $10k.
A couple of days later, I got an email from the salesman at Camping World asking if I was ready to come back in and purchase the unit we looked at. I couldn't help myself...I responded and told him that I'd taken his advice and pulled the trigger on the unit that was $10k less than what they wanted for theirs. Never heard back from him...kind of hurt my feelings.
We had a really good experience with the RV One dealer in Des Moines. The PDI went very well. It was obvious that they had spent time going through the unit thoroughly before we arrived. We only found one minor issue we wanted addressed and they took care of it quickly. They took their time with us and answered all of our questions.
The only issue I really had was getting my credit union and the RV One people on the same page concerning the wire transfer of the funds. That took longer and more effort than it should have, but once we got over that hurdle, it was smooth sailing from there.
My wife and my credit union were both very suspicious of the price...it seemed too good to be true. Truth be told, I was a little nervous about it myself. When we drove off the lot with the new North Point in tow, I told my wife, "See, I told you everything would be OK." Little did she know I'd already chewed my fingernails down to the nub.
In short, I would definitely do business with them again and I would certainly refer family and friends without hesitation.