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Old 08-03-2016, 09:07 PM   #11
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I contacted Jayco via email (only way I could get an answer) and they provided part #s. The repair shop ordered the part and it was wrong part. The repair shop actually contacted Jayco (they had a #) and were told the parts for the slide out gear is no longer made for 2013.

Heavy sigh! We've now engaged our RV insurance company. This is completely ridiculous for 2013! Not to mention we've lost this majority of this years camping season. Thanks for listening.......


Wow, I totally agree that this is ridiculous and crazy, let us know how it work out, I've being looking at getting a jayco but if they don't correct this I will be going else where.
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Old 08-03-2016, 09:30 PM   #12
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I contacted Jayco via email (only way I could get an answer) and they provided part #s. The repair shop ordered the part and it was wrong part. The repair shop actually contacted Jayco (they had a #) and were told the parts for the slide out gear is no longer made for 2013.

Heavy sigh! We've now engaged our RV insurance company. This is completely ridiculous for 2013! Not to mention we've lost this majority of this years camping season. Thanks for listening.......
I would suggest you sit down and write a letter to Trailer Life and have it posted in the RV Resolution section. Every month they publish letters and seem to have a pretty good track record of getting problems resolved.

If push comes to shove, I'd be making a trip to the factory and drop it off and say "fix it"!

I certainly hope something positive happens for you.
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Old 08-04-2016, 12:46 PM   #13
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We've now turned it over to insurance company and they're figuring out if the slide out can be retrofitted with new slide out components. Either way very expensive fix for something that should cost couple hundred bucks! We will be steering away from Jaycos after this experience.
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Old 09-21-2016, 01:27 PM   #14
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Update on the continuing saga of getting parts to fix my slide on 2013
Eagle HT. After sending parts 3 different times the slide out was fixed. The fix lasted for ONE WEEK and same part (gear wheel broke and chewed up the rails again)! My insurance company SAFECO / Liberty Mutual denied the claim to pay the repair (if we can ever get right parts) stating after looking at it 3 times (each time it broke they sent someone out) the breaking is due to Defective PARTS!


Now I'm dealing with Jayco and have had the Director of their Service Parts on phone. They are now trying to figure out how to retrofit the entire slide out assembly to something they have in stock from Lippert. Jayco has shipped at their expense parts (which continued to break). I'm $1,000 in on repairs that have not fixed the camper and they continue to try and find parts. Mind you this is a 3 yr. old RV. They've offered $250 as good will, however I'm $1K in and still awaiting parts to fix the RV. We've lost an entire Camping Season on this issue.


My advice Don't buy a Jayco brand RV. SIGH!
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Old 09-21-2016, 01:53 PM   #15
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Mutual denied the claim to pay the repair (if we can ever get right parts) stating after looking at it 3 times (each time it broke they sent someone out) the breaking is due to Defective PARTS!

Which JAYCO didn't make

My advice Don't buy a Jayco brand RV. SIGH!
It happens across all brands if a former supplier closes up shop.
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Old 09-21-2016, 02:45 PM   #16
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I understand your frustration but not your advice. Your situation could have happened to any brand that was discontinued.

I have confidence that it will be resolved. Sure seems like a pain in the meantime.
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Old 09-21-2016, 06:48 PM   #17
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Parts

Our 2015 needed a floor discontinued we have not had it a year screws coming up all over
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Old 09-22-2016, 10:28 AM   #18
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We shall see I've been waiting patiently since early June. Lost entire camping season on an RV that I'm still paying on......
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Old 09-22-2016, 10:34 AM   #19
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The same happened to this 2013 but it was fixed under Warranty.
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