We took the Pinnacle to dealer 2 weeks ago. They just determined it was the 12V Convertor. Then said they had to order the part from Jayco (we are in SCal) and it could be a while to get it fixed. Problem is we need the Pinnacle back in a couple days for our 2-3 month trip. They suggested I call Jayco directly since only the customer can get them to expedite repairs.
Spoke to Jayco this am and they authorized our dealer to source the convertor locally. Our dealer called and is working on it right now and we are hoping to pick it up in 1-2 days. The other warranty work will have to wait until the fall, but this was a mandatory repair.
BTW, the dealer also said that they would locally source our new GoPower panel which died a while ago. We were willing to wait on that repair, but they will fix that too.
Jayco customer service was awesome and no-hassle. I learned that if there is really a urgent need to get a part, to contact them directly. I don't recommend abusing this service, but sure good to know for the future!
2015 Pinnacle 36FBTS
2015 RAM 3500 DRW, Laramie Longhorn, Aisin,