I was very disappointed with the build quality of my 28BHBE when it was delivered, lots of stupid mistakes and oversights. My slide broke the first time I used it after the PDI, but luckily there did not seem to be any floor damage.
I really wonder about all of the online comments about Jayco trailers being perfect and not having any problems. Mine had so many little problems that, at some point, I just started to laugh every time I found a new one. The most recent one I found is when my fresh water pump went bad; the outlet of the pump is connected directly to the rigid PEX piping. This is against the pump installation instructions, there should be flexible tubing used for the inlet and outlet to reduce vibration and noise...this is a $5 expense to do it right and it makes a HUGE difference in quieting the pump.
Anyway, Jayco does take responsibility and my dealer has fixed most issues with no argument, but they are really hurting their brand by not doing things right the first time.