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Old 08-16-2016, 08:21 AM   #1
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Build plans from Jayco for new trailer still under warranty

Hi Everyone,

I recently bought a 2016 White Hawk 32 DSBH. I emailed Jayco requesting for any available build plans to show where the wiring and/or wall studs are.

Jayco responded that they do not send out plans to customers with trailers still under warranty. However, Jayco said that the dealer can request the plans, and Jayco will send to them.

I've read in this forum that some people had build plans sent to them right away. Is that because their trailer is not under warranty or did they get lucky with a "nice" Jayco rep? Should I try with Jayco again? Did I not word my request to Jayco correctly?

In the meantime, I've emailed the sales man who sold me my trailer, asking if he could request the build plans (as the dealer, like Jayco stated) and forward them to me. Lets see if he follows through, considering he's already made the sale :-)

Thanks!
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Old 08-16-2016, 08:26 AM   #2
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I am in the same position you are in. Jayco refused to send me plans. I have been hounding my sales person who has yet to respond to my request. It just further supports my negative opinion of the dealership I purchased from...
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Old 08-16-2016, 09:42 AM   #3
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jonwaldherr,

Welcome to JOF

Quote:
Originally Posted by jonwaldherr View Post
snip...... I've read in this forum that some people had build plans sent to them right away. Is that because their trailer is not under warranty....... snip
That is correct.

Bob
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Old 08-17-2016, 08:03 PM   #4
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Have a jayco 28rls called service department at jayco and they sent me all of the wiring schematics for my 2016 still under warranty. I must also add that I'm very persuasive and quite demanding, maybe that helped.....lol
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Old 08-17-2016, 08:50 PM   #5
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If you have a cooperative dealer they will request what your looking for. Mine is out of warranty and was shot down for wall drawing for stud locations when I contacted jayco directly. Was adding a TV wall mount and wanted to be sure of a solid mounting. This coupled with some water damage letvalonecthe Thor acquisition is why we are trading early for another brand. Quite disappointed in the sudden lack of support and quality issues after only 2.5 years of ownership.
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Old 08-18-2016, 09:51 AM   #6
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If you have a cooperative dealer they will request what your looking for. Mine is out of warranty and was shot down for wall drawing for stud locations when I contacted jayco directly. Was adding a TV wall mount and wanted to be sure of a solid mounting. This coupled with some water damage letvalonecthe Thor acquisition is why we are trading early for another brand. Quite disappointed in the sudden lack of support and quality issues after only 2.5 years of ownership.


I agree that their acquisition by Thor appears to have changed their service level. They flat out told us that they don't care that we are their customer or if we remain a future customer.
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Old 08-18-2016, 07:48 PM   #7
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Quote:
Originally Posted by Marcm157 View Post
I am in the same position you are in. Jayco refused to send me plans. I have been hounding my sales person who has yet to respond to my request. It just further supports my negative opinion of the dealership I purchased from...
PM me your email address and I will send you a bunch of 2016 28BHBE plans.

I had to ask a couple times and explained why I wanted them and they finally sent me some, I ended up with some others from other members here who got different ones.

I had to be persistent to get what I was asking for but finally got them.
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Old 08-18-2016, 08:06 PM   #8
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It might be the customer rep. I had no issues while under warranty. I had a story all lined up of the said no. The story was going to be I needed to make modification for a medical reason to make the unit usable for a handicapped child. They did not need to know it would have been a lie.
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Old 08-18-2016, 09:23 PM   #9
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Quote:
Originally Posted by MIFL19H View Post
PM me your email address and I will send you a bunch of 2016 28BHBE plans.

I had to ask a couple times and explained why I wanted them and they finally sent me some, I ended up with some others from other members here who got different ones.

I had to be persistent to get what I was asking for but finally got them.
PM sent - Thank You!
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Old 08-20-2016, 06:00 PM   #10
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If I may ask who is thor? And who did they aquire?
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