I have exactly the same issue, second owner of a 2014, and I am waiting to hear back from Jayco. Love the 30.5 BHLT and it's been rolling since we got it
2000 F250SD SRW 7.3 Long Bed Extended Cab Air Bags
2014 Eagle 30.5BHLT
2007 Layton 245LF (sold)
196? Shasta 16ft
Learn from others mistakes, you'll never live long enough to make them all yourself.