You probably did not order the Sway Command. The new units are prepped for it but the Sway Command is not installed it seems
Our dealer was upfront and mentioned that it was the prep that was done and some more money was needed to make the unit operational.
The way I see it, Jayco might have a PR nightmare with folks feeling duped. They do mention Prep.. but that is a word so short it might be missed
Sway Command | Jayco, Inc.
if its not installed here is how it goes
Which also might help identify what is wrong if you do actually have it installed. Sometimes the lights are hard to see in sunlight.
2012 Honda Ridgeline
2016 195 RB.. 10,500 miles under tires as of today.
Been down many a dirt road in the west. We go where not too many rv'ers go.