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Old 07-30-2011, 09:30 AM   #1
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Am I asking for to much?

We took our trailer to the dealer in Menifee Ca. for the same water leak 3 times in a 3 week period before the leak was fixed correctly. We sent a letter 4 weeks ago to the owner of the dealership requesting that they reimburse us $90 for the extra diesel fuel used and never heard back from him. I guess once they get your $$$$ they don't care anymore.
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Old 07-30-2011, 10:39 AM   #2
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Under the circumstances I would have asked for something as well..., maybe a 20% discount from their parts department for the next year!

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Old 07-30-2011, 11:57 AM   #3
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Ernie, I had the same frustration with them regarding our epic "squeeling brakes" issue. After three visits, I got smart realizing that there are just some things an rv tech doesn't get right. Realizing brakes are one of them, I contacted Jayco, who put me in touch with Dexter, who put me in touch with a local shop.... one time with the brake guy and the job was done perfectly!

I can give the old service manager there credit for one thing though; he worked with Jayco to get us the upgraded ladder for free once the oem failed twice. Not sure how knowlegable the new service manager is. We're still concerned about the a/c gurgling, so I plan to contact Jayco to refer me to a local shop with a/c expertise. Unless we change our camping plans to include a trip down to Menifee, from this point on whatever warranty issue we have that comes up until it expires this September, I plan to just ask Jayco to refer us to a local shop. I'm pretty sure we will get better service that way also
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Old 07-30-2011, 01:08 PM   #4
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At least they got it fixed. We had a slide issue and World Wide RV in Arizona just didn't have anyone that was up to the task. The tech finally told me that it was as good as it was going to get. On our way home we stopped in at Bish's RV in Idaho Falls. The tech there had both our big slides adjusted properly in just over an hour. Any more work or extras purchased for our trailer will be at Bish's RV. Like the slide in rack for the rear of the trailer. WW said it wouldn't work because there wasn't enough room. Lots of people seem to have one on the same model as ours. Some dealers are a lot better than others.
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Old 07-30-2011, 01:59 PM   #5
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Quote:
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At least they got it fixed. We had a slide issue and World Wide RV in Arizona just didn't have anyone that was up to the task. The tech finally told me that it was as good as it was going to get. On our way home we stopped in at Bish's RV in Idaho Falls. The tech there had both our big slides adjusted properly in just over an hour. Any more work or extras purchased for our trailer will be at Bish's RV. Like the slide in rack for the rear of the trailer. WW said it wouldn't work because there wasn't enough room. Lots of people seem to have one on the same model as ours. Some dealers are a lot better than others.
If it was fixed right the first time I wouldn't be out $90 for fuel.
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2011 Eagle 330RLTS trailer
Reese straight line dual cam
17k wd hitch
2005 GMC diesel
Crew cab long bed
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Old 07-30-2011, 04:24 PM   #6
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I don`t think you`re asking too much, work should be done right the first time, but I doubt the dealer will do it. But ya never know its worth a try.......
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Old 07-30-2011, 05:46 PM   #7
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I personally do not feel you should be out the extra $90 for go juice nor should you be out your time, especially since the problem was caused by their incompetence. Collecting would be another matter. You could try filing a complaint with the Better Business Bureau. Make sure you thoroughly document why you feel that incompetence was the reason for the repeated trips to get it fixed.

If that fails (and my guess is it will), small claims court would be your next recourse. Your chances here would be slightly better.

Before doing anything, keep in mind that the three closest Jayco dealers to Yucaipa are the Richardson's in Menifee, Riverside, and Temecula and you would probably still have to deal with one of them no matter the outcome. Relations between you and Richardson's will probably be hostile to you in the future, win or lose (and losing is more likely). Do you have the temperment to deal with that? A BBB complaint is fairly painless and, in this case, should involve little or no physical involvement. A small claims court will require physical involvement and will eventually require facing one of Richardson's reps in court. Personally, I would go as far as filing the BBB complaint (small claims court problably wouldn't be cost effective unless CA allows compensation for court related filing, transportation, etc. expenses) and have done so in the past. Not everyone has the temperment (no shame in that) to deal with the hostility that will result from a formal complaint (and, believe me, it will be there, no matter how they sugar coat it). If it would create too much heartburn for you, then it might be better to just write it off. It comes down to what would give you the most heartburn: fighting it or letting it go.
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Old 07-30-2011, 06:10 PM   #8
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What bothers me the most is the owner couldn't take the time to answer my letter (a simple yes or no). He took the time to introduce himself when we bought the traier.
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Cancer survivor, retired, living life to its fullest with my lovely wife Nancy and our dog Abbey.
2011 Eagle 330RLTS trailer
Reese straight line dual cam
17k wd hitch
2005 GMC diesel
Crew cab long bed
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Old 07-30-2011, 11:46 PM   #9
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If it was fixed right the first time I wouldn't be out $90 for fuel.

Ernie, our trip to Bish's RV was just over 100 miles one way out of our way. We had to drive North 100 miles and then back South 100 miles to get where we were going. Right at $100. The only time World Wide RV will ever hear from me is when I mention their incompetence on the forums I go to. I have already advised another person in the Phoenix area to look elsewhere. It may be petty but the thought that they will not make a sale to that person makes me feel good.:hihi: I am out about $100 and they lost several thousand.
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Old 07-31-2011, 08:32 AM   #10
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Ernie, our trip to Bish's RV was just over 100 miles one way out of our way. We had to drive North 100 miles and then back South 100 miles to get where we were going. Right at $100. The only time World Wide RV will ever hear from me is when I mention their incompetence on the forums I go to. I have already advised another person in the Phoenix area to look elsewhere. It may be petty but the thought that they will not make a sale to that person makes me feel good.:hihi: I am out about $100 and they lost several thousand.
And I appreciate the heads up.
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