Jayco RV Owners Forum

Thread Tools Display Modes
Old 03-01-2016, 11:11 PM   #1
Junior Member
Join Date: Feb 2016
Location: Clovis
Posts: 10
Customer Service

Hi all! I'm the guy who posted last month wondering where my 23mds was that I'd ordered at the Pomona RV show in mid October. Well, we finally got her last Friday. Picked our new 23mds up at Richardson's RV in Menifee, CA. and am going to do something I've never done in all my 65 years.
Have got to give GIANT kudos to Richardson's RV in Menifee. First we arrived 1 hour early for our PDI appointment but the trailer was already hooked up to water and power. The PDI tech took us right out to the trailer and was very patient with us while we went carefully from stem to stern. Only found 3 minor PDI issues that were fixed within a matter of minutes. But the thing that put the whole buying experience over the top was when the GM informed us that they wanted to install our pro-pride hitch for us at NO CHARGE. 2 of their techs worked on it for a little more than 2 hours. Pro-pride only sells direct so dealerships are very reluctant to install them for customers. Also hooked us up to power on their grounds and let us spend the night. Our satisfaction with our new trailer is on exceeded by our experience with Richardson's RV and their employees.

SteveM is offline   Reply With Quote
Old 03-01-2016, 11:45 PM   #2
Senior Member
Join Date: Jun 2015
Location: Elk city
Posts: 177
Glad you had a good experience!

Mwade is offline   Reply With Quote
Old 03-02-2016, 06:30 AM   #3
Senior Member
Join Date: Jan 2011
Location: Vienna
Posts: 1,645
Great experience! And this goes to show there are exceptional dealers out there. I have one in Albany, GA. TeamRVInc.!

Joe Hinson
2010 Jayco Quest G2(SOLD)
2014 Jayco Eagle 33.5RETS
2007 Ram 2500 5.9L Cummins(SOLD)
2015 Ram 2500 6.7L Cummins 4WD
namusmc65 is offline   Reply With Quote
Old 03-02-2016, 08:37 PM   #4
Senior Member
Join Date: Jan 2011
Location: Arizona City
Posts: 5,075
It is so nice to have something nice to say about a dealership.
2011 jayco 33rlds, 2002 Ford excursion, v-10, 3:73 gears 4x4 mine. 2008 Suzuki sx-4, hers. Retired Air Force, now Retired.
Parcany is offline   Reply With Quote
Old 03-02-2016, 08:44 PM   #5
Senior Member
Join Date: Feb 2016
Location: Abilene
Posts: 453
Nice touch!
Vaquero is offline   Reply With Quote
Old 03-02-2016, 09:01 PM   #6
Senior Member
oldmanAZ's Avatar
Join Date: Dec 2014
Location: AZ
Posts: 7,051
Awesome! If I'd had their name last year, I would have given them a try. It would have been a ~800mi round trip and not the 3600mi trip I made to Middlebury and back.
Sherm & Terry w/rescues Eydie (min Schnauzer) Steve RIP (std Poodle)
2015 Jay Flight 27RLS (Camped: 102 nights '15, 90 nights '16, 70 nights '17 so far)
2006 Ford F350 6.0 PSD, Lariat, 4WD, CC, LB, SRW, auto., Camper pkg.
oldmanAZ is online now   Reply With Quote
Old 03-02-2016, 10:43 PM   #7
Junior Member
Join Date: Feb 2016
Location: Clovis
Posts: 10
Wife and I really were blown away by not only the exceptional customer service we received but were just overall impressed with how polite and friendly everyone was. Matter of fact wife made the comment "if we were treated this well how must they treat their mega motorhome purchasers?" I think everyone gets the kind of treatment we received. Again...... way to go Richardson"s.
SteveM is offline   Reply With Quote
Old 03-02-2016, 11:40 PM   #8
Senior Member
Country_Mouse's Avatar
Join Date: Mar 2015
Location: Southern California
Posts: 570
We also purchased from Richardson's in Riverside. We actually did our order through Indiana RV. Same company. They were just as wonderful with us. Installed our Equalizer hitch for us too that we purchased online. They said they normally don't do that but they did it anyways. Took trailer back there for a warranty repair after first shake down and it went very smooth and only took couple of weeks.

Our first experience there with a salesman wasn't too pleasant but I didn't end up buying through him in the end. Everyone else there was exceptional.

2016 Jay Feather X254
2001 Ford Excursion 6.8L V10 4.30's
Equal-i-zer 1000/10,000 WDH

Previous TV: 2004 Ford Exedition w/ heavy duty tow package[/COLOR]
Country_Mouse is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 11:20 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.