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Old 04-08-2015, 11:28 PM   #11
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We just did our inspection and pick up our new white hawk yesterday from Camping world. There were a few small things we found that were fixed on the spot. But there was a small chunk taken out of the molding on the inside of the slide. The service guy said that they ordered a new replacement molding from jayco and it would be there in about two weeks. I signed the paper work and took it home and will take it back in 2 weeks when it's in. I figure I would rather it sit on the side of my house where I can start playing with it rather than it sit at the dealer ship for two weeks. I hope this wont bite me in the butt when it comes time to get it fixed.
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Old 04-09-2015, 06:02 AM   #12
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You'll be fine. Give them a chance to make it right and I'm confident they will.
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Old 04-09-2015, 06:46 AM   #13
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Being informed is the best thing.

On forums, you don't hear much of the thousands of buyers who have no problems or minor things that are fixed on or before turnover.
The horror stories IMO are not the norm but we can learn from all of them.

I had a few minor problems that were fixed before I took possession or were fixed by my great local dealer as soon as id'd. I did have a brake problem that was corrected as soon as identified.
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Old 04-09-2015, 08:39 AM   #14
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Thanks to all for responding. One thing I noticed in the repsonses were most of the issues were seemed to be small and easy fixes which is a good sign.

On another note: I actually called Jayco yesterday and left a message for the Rep for my area (Texas) as I had acouple of questions about my order. I could have called the dealer but I wanted to see the response I got by calling Jayco. The Rep called me back first thing morning, he was VERY friendly and I could tell he wanted to help get the info I wanted. That's already a plus in my book.
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Old 04-09-2015, 11:15 AM   #15
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On the PUP we have now (not a Jayco, but we're coming back to Jayco soon), the upholstery on the dinette seats was pretty loose, and one of those little sticky feet on the stove cover was missing, and there was a small hole in the canvas over the dinette - but we took her home anyway 'cause we had a trip coming up, on which we knew it wasn't going to rain, so those problems weren't going to get in the way. We had everything but the loose upholstery fixed later. I don't think the shop guys understood about the upholstery, or had no idea how to fix it. (I haven't bothered to take it anywhere else. I just keep smoothing it out.)
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Old 04-09-2015, 11:25 AM   #16
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We sort of ordered a new Jayco - our dealer said if we don't want it when it comes in, he'll just keep it for on the lot - so we're playing the waiting game now. (It's a 2016 and they haven't quite started production yet!) In the meantime, I've checked with another local dealership (20 miles away rather than 80) to see if they have any advance pix of the new exterior/interior graphics/upholsteries, anything that the farther-away guys haven't shown us.

So ... I put that I'm looking for advance pix in the live chat box on their website, and the guy comes back with "Do you have a trade-in?" I explained that we do, but are not ready to buy yet, and want to know if they have access to advance pix. He asks if we're going to pay cash or finance.

The other dealer, 80 or so miles away, has been answering questions for us since November, with never a sigh or an exasperated look, and without ever bringing up anything about money. They are an indy dealership, not part of a national chain, and they only sell Jaycos 'cause they think Jaycos are better than anything else out there. They've never pushed or pressured, not in e-mail or in person. They've gone out of their way to show us features, in models we're not looking for, that match the features that will be on the 2016s. (And they are nice to our dog. People at the national chains tend to ignore the dog completely.)

We will be driving the extra few miles to the small dealership, even if we could - who knows? - get a better price at the larger, closer place. We think it's really important to have a dealership you like and trust. The other one has a fine rep and I'm sure they're nice people, but we're still goin' with the smaller, more personable place. We had our first PUP (a Jayco) from them and they were fine for service, too.
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Old 04-09-2015, 11:51 AM   #17
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Quote:
Originally Posted by Jim-n-Ash View Post
We sort of ordered a new Jayco - our dealer said if we don't want it when it comes in, he'll just keep it for on the lot - so we're playing the waiting game now. (It's a 2016 and they haven't quite started production yet!) In the meantime, I've checked with another local dealership (20 miles away rather than 80) to see if they have any advance pix of the new exterior/interior graphics/upholsteries, anything that the farther-away guys haven't shown us.

So ... I put that I'm looking for advance pix in the live chat box on their website, and the guy comes back with "Do you have a trade-in?" I explained that we do, but are not ready to buy yet, and want to know if they have access to advance pix. He asks if we're going to pay cash or finance.

The other dealer, 80 or so miles away, has been answering questions for us since November, with never a sigh or an exasperated look, and without ever bringing up anything about money. They are an indy dealership, not part of a national chain, and they only sell Jaycos 'cause they think Jaycos are better than anything else out there. They've never pushed or pressured, not in e-mail or in person. They've gone out of their way to show us features, in models we're not looking for, that match the features that will be on the 2016s. (And they are nice to our dog. People at the national chains tend to ignore the dog completely.)

We will be driving the extra few miles to the small dealership, even if we could - who knows? - get a better price at the larger, closer place. We think it's really important to have a dealership you like and trust. The other one has a fine rep and I'm sure they're nice people, but we're still goin' with the smaller, more personable place. We had our first PUP (a Jayco) from them and they were fine for service, too.
We are actually purchasing our unit from a dealer 6 hours away from us. We looked at the two dealers in our area, one of them kept trying to sell us something we didn't want just because it was in stock. The other dealer told us if we ordered a unit from them we needed to give them a non-refundable deposit. We were ordering because we wanted a genset and a particular colored interior (not in lot stock). I had no problem giving a deposit, but the dealer told us if something happened and we had to cancel the deal we would lose our deposit. When I questioned that, the owner of the place very rudely informed me that he would remove the genset when the unit came in and I could come get it instead of my deposit.
After that I found the place we actually ordered from online, they have been very helpful, no pressure sales and we saved a nice bit of money going with them. When I asked about the deposit I was told if the order could be stopped I would get my deposit back at that point. If he had to take delivery of the unit, once he sold it I would get the deposit back. Fair enough I thought.

It's amazing how some places operate and still stay in business.
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Old 04-09-2015, 01:08 PM   #18
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I'm going to +1 a couple points mentioned in here:
1) "Treat them like toddlers". I completely agree with that point. Not that I think technicians need to be treated like children, they are professionals after all, but you need to be VERY specific about what you want and need. Get it all in writing and clarify repeatedly. At the end of the conversation, summarize everything you talked about making sure everyone is on the same page. This went a LONG way in getting what I wanted when I took my trailer in for a couple repairs.
2) IMHO it's a good idea to purchase from the dealer who will treat you right even if it's more money. There will most likely be some level of warranty work on your unit, unfortunately that's just the way it is. I would MUCH rather pay a little more for my trailer, and create a relationship with my dealer than to pay a rock bottom price and be ignored completely the moment I leave the lot. I probably could've negotiated the price of my trailer down some, but I feel like I got a fair deal, and to me it's worth it to be treated better.

I've been lucky with my dealer, but it didn't just come. I work at keeping a relationship with the GM of my dealership, and he knows me. He knows I know what I'm talking about and that I'm an "easy" customer (I'm not going to waste his time). The only thing I regret is that I don't know anyone in the market that I can refer over to him; none of our close friends/family are into RVing or they already have their rigs.

Relating to the OP, I didn't have any problems with my trailer when I picked it up. I've had a couple problems since I've owned it, but they've been addressed quickly and to my satisfaction by the dealer. If I noticed something at the PDI, I would have asked that it be fixed before we took delivery depending on the severity.

One of the first rules is to check your emotions at the door (or gate in this case). Don't get all excited about bringing your trailer home and using it right away. Don't plan a trip for the weekend after your PDI on Thursday. You're liable to overlook something or let something slide because of the excitement of the new toy or the trip you planned and dreamed about for a few weeks or months while you were waiting to go pick up the rig.
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Old 04-09-2015, 01:29 PM   #19
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Originally Posted by Camper_bob View Post
I'm going to +1 a couple points mentioned in here:
1) "Treat them like toddlers". I completely agree with that point. Not that I think technicians need to be treated like children, they are professionals after all, but you need to be VERY specific about what you want and need. Get it all in writing and clarify repeatedly. At the end of the conversation, summarize everything you talked about making sure everyone is on the same page. This went a LONG way in getting what I wanted when I took my trailer in for a couple repairs.
2) IMHO it's a good idea to purchase from the dealer who will treat you right even if it's more money. There will most likely be some level of warranty work on your unit, unfortunately that's just the way it is. I would MUCH rather pay a little more for my trailer, and create a relationship with my dealer than to pay a rock bottom price and be ignored completely the moment I leave the lot. I probably could've negotiated the price of my trailer down some, but I feel like I got a fair deal, and to me it's worth it to be treated better.

I've been lucky with my dealer, but it didn't just come. I work at keeping a relationship with the GM of my dealership, and he knows me. He knows I know what I'm talking about and that I'm an "easy" customer (I'm not going to waste his time). The only thing I regret is that I don't know anyone in the market that I can refer over to him; none of our close friends/family are into RVing or they already have their rigs.

Relating to the OP, I didn't have any problems with my trailer when I picked it up. I've had a couple problems since I've owned it, but they've been addressed quickly and to my satisfaction by the dealer. If I noticed something at the PDI, I would have asked that it be fixed before we took delivery depending on the severity.

One of the first rules is to check your emotions at the door (or gate in this case). Don't get all excited about bringing your trailer home and using it right away. Don't plan a trip for the weekend after your PDI on Thursday. You're liable to overlook something or let something slide because of the excitement of the new toy or the trip you planned and dreamed about for a few weeks or months while you were waiting to go pick up the rig.
Points taken, thanks.
We plan to do the PDI, address any immediate issues and hopefully have them resolved at that time if possible. Then we are going to stay (2) nights in a CG down the road from the dealer. If anything else comes up it will be back for the fix before we leave town. I've already given this plan to the owner of the dealership and he agreed completely.
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Old 04-10-2015, 10:18 AM   #20
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Points taken, thanks.
We plan to do the PDI, address any immediate issues and hopefully have them resolved at that time if possible. Then we are going to stay (2) nights in a CG down the road from the dealer. If anything else comes up it will be back for the fix before we leave town. I've already given this plan to the owner of the dealership and he agreed completely.
That's a fantastic plan.

One of the dealerships I shopped had their own CG behind the dealership. When you came to pick up your trailer, they would let you stay there for free one night, help you set up your trailer for the night, and address any issues the next day right on the spot. I thought that was a pretty neat idea, but I didn't get along with the salesman at all, and I wasn't impressed with their service department. Just my experience.
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