Taking Pinnicle to Indy for Repairs Questions

pawags45 · 04-30-2021, 06:59 PM

I have to take my 5th wheel into the Factory for the sidewall repair. Can anyone who has been there answer a few questions.

1) What are the hours
2) Can you drop it off on a Saturday (Like a night drop off) ?
3) Do they have a place to open up the RV and plug in so we can sleep there before returning home ?
4) If question 3 is no then does anyone recommend any Hotels or camp grounds near by ?

Thanks

Grumpy · 04-30-2021, 07:07 PM

Quote:

Originally Posted by pawags45

I have to take my 5th wheel into the Factory for the sidewall repair. Can anyone who has been there answer a few questions.

1) What are the hours
2) Can you drop it off on a Saturday (Like a night drop off) ?
3) Do they have a place to open up the RV and plug in so we can sleep there before returning home ?
4) If question 3 is no then does anyone recommend any Hotels or camp grounds near by ?

Thanks

When we were there they started at 6:00 am. I don't think they will allow you to drop it off unattended since the drop-off lot is open. Once they accept it they move it to a fenced yard. Yes they have elec and water hook-up as well as a dump station. There used to be 2 spaces in front of the Service Center and other spots at the ENTEGRA service building. IIRC the ENTEGRA spots are elec only. There is also a KOA in Middlebury.

pawags45 · 04-30-2021, 07:19 PM

Quote:

Originally Posted by Grumpy

When we were there they started at 6:00 am. I don't think they will allow you to drop it off unattended since the drop-off lot is open. Once they accept it they move it to a fenced yard. Yes they have elec and water hook-up as well as a dump station. There used to be 2 spaces in front of the Service Center and other spots at the ENTEGRA service building. IIRC the ENTEGRA spots are elec only. There is also a KOA in Middlebury.

Thanks Grumpy. Just waiting on a date to drop it off now.

RoadrunnerII · 04-30-2021, 09:13 PM

We visited in March 2018 for a repair. Too chilly to stay in trailer after being south for 2.5 months
They had snow the day before we arrived. As Grumpy said they start early. We met at 7:00am
We chose to stay in shipshiwana about 8 miles away at the Farmstead Inn. We shopped in shipsy and surrounding area. It was very much off season. Check out the cheese place between shipy and Middlebury. Worth the stop if you like cheese. Lots of different varieties and samples.

When warmer we have camped in shipy. Took in the flea market.
One of the wife's favourite places.
If you stick around the area the RV museum can put in a few hours there.

RoadrunnerII

pawags45 · 04-30-2021, 09:21 PM

Quote:

Originally Posted by RoadrunnerII

We visited in March 2018 for a repair. Too chilly to stay in trailer after being south for 2.5 months
They had snow the day before we arrived. As Grumpy said they start early. We met at 7:00am
We chose to stay in shipshiwana about 8 miles away at the Farmstead Inn. We shopped in shipsy and surrounding area. It was very much off season. Check out the cheese place between shipy and Middlebury. Worth the stop if you like cheese. Lots of different varieties and samples.

When warmer we have camped in shipy. Took in the flea market.
One of the wife's favourite places.
If you stick around the area the RV museum can put in a few hours there.

RoadrunnerII

Thanks do you know if they allow dogs at that Hotel ?

RoadrunnerII · 04-30-2021, 10:00 PM

I did not see any in the Inn
There was a quilting bee going on in the hotel. Quilts everywhere. Sewing machines filled a large hall

RoadrunnerII

pawags45 · 04-30-2021, 10:14 PM

Quote:

Originally Posted by RoadrunnerII

I did not see any in the Inn
There was a quilting bee going on in the hotel. Quilts everywhere. Sewing machines filled a large hall

RoadrunnerII

Thanks

Radar57 · 05-02-2021, 05:56 PM

We were just up at the service center in Middlebury the middle of April for our second visit. The first time was last year and we dropped it on Labor day. We had coordinated that with our service advisor. They can be a bit hard to get hold of but are very helpful when you do. I would ask them those questions since they know the area.

There does appear to be a KOA campground north of town on Highway 13 just south of the Indiana toll road, if that's the way you are traveling. The service center is on Highway 13

pawags45 · 05-02-2021, 06:16 PM

Quote:

Originally Posted by Radar57

We were just up at the service center in Middlebury the middle of April for our second visit. The first time was last year and we dropped it on Labor day. We had coordinated that with our service advisor. They can be a bit hard to get hold of but are very helpful when you do. I would ask them those questions since they know the area.

There does appear to be a KOA campground north of town on Highway 13 just south of the Indiana toll road, if that's the way you are traveling. The service center is on Highway 13

Grumpy mentioned the KOA. I am a Thousand Trails Member and saw there is one not to far away. Just have to YouTube that camp ground to see the reviews. With Thousand trails you have to be careful. Some of there Camp Grounds are fantastic and others not so good at all.

RPR · 05-02-2021, 06:40 PM

From your question number 3 looks like you are doing a quick turn a round when dropping off. If so there is a Hampton Inn right there at Hwy 13 and 20. Might check out their rules on dogs.

Grumpy · 05-02-2021, 06:43 PM

Quote:

Originally Posted by rpr

from your question number 3 looks like you are doing a quick turn a round when dropping off. If so there is a hampton inn right there at hwy 13 and 20. Might check out their rules on dogs.

no pets......

pawags45 · 05-02-2021, 07:00 PM

Decided to leave my Wife home with the dogs. ( her idea not mine) Hopefully one of my brothers can go with me to keep me company. If not I used to drive over the road. So 10hrs each way will be ok for me.

I just wish I knew when. But I just got the ok from the Customer service representative last week and she said she would let me know something when she gets the information from the factory service dept.

Grumpy · 05-02-2021, 07:35 PM

Quote:

Originally Posted by pawags45

Decided to leave my Wife home with the dogs. ( her idea not mine) Hopefully one of my brothers can go with me to keep me company. If not I used to drive over the road. So 10hrs each way will be ok for me.

If you do that the Hampton Inn is right across the street from the visitor center and just up the street from the service center.

pawags45 · 05-02-2021, 07:40 PM

Ok thanks.

pawags45 · 05-04-2021, 12:30 PM

Heard back today from Customer service. They are going to replace the entire sidewall with a sidewall that has the expansion joint or beam (not really sure what to call it ?) but they say this will fix it. I think I read on the sidewall crack page that people had this done and it worked. They are shooting for after the season around Oct 25 or after.

pawags45 · 05-05-2021, 06:50 PM

Update : Customer service called back this morning and said January 03, 2022 is my date. I ask if they could help with the fuel cost and they agreed to do so for at least one way. Just hope it does not snow and I can get it there. I really want this work done once and for all. I think they are on the right track now that they are replacing the entire sidewall with one that had the expansion joint built into it.

Going to stay at the Hampton Inn (Thanks Grumpy for the suggestion) Since the Camper will be winterized at that point I don't want to use it.

fsimms · 05-12-2021, 12:25 PM

Do you guys know if the sidewall crack issue was resolved in 2019? Our 2020 Pinnacle 36SSWS is ok thus far however I'm wondering if this is something we have to look forward to?

pawags45 · 05-12-2021, 01:08 PM

Quote:

Originally Posted by fsimms

Do you guys know if the sidewall crack issue was resolved in 2019? Our 2020 Pinnacle 36SSWS is ok thus far however I'm wondering if this is something we have to look forward to?

My 2019 36SSWS I bought in Feb 2019 was ok until Nov, 2020 then one small crack started at the bottom left corner of the Bedroom slide. I then drove it home 490 miles and a larger crack started about a foot or so from the first crack. I don't think it's a matter of if you get it. From what I understand it's a matter of when you get it. I read on the sidewall crack thread that they fixed this in the 2021 Models. The new sidewall that they are giving me is suppose to have this fix in it.

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