Jayco RV Owners Forum
 



Reply
 
Thread Tools Display Modes
 
Old 03-17-2018, 09:28 AM   #1
Senior Member
 
Join Date: Dec 2015
Location: Arizona
Posts: 1,649
Trailer Life Opinions

Wrote a letter to Trailer Life Resolutions two weeks ago, about our 29 month battle with Jayco on uncompleted warranty work.Attached is the letter they sent to Jayco 03-12-18.Will keep you posted on Jayco's response if any. Thanks
Attached Files
File Type: pdf edit trailer life.PDF (64.7 KB, 110 views)
__________________

bdreinv is offline   Reply With Quote
Old 03-17-2018, 01:46 PM   #2
Senior Member
 
troutslayer's Avatar
 
Join Date: Dec 2012
Location: NW AR (God's Country)
Posts: 2,044
I hope you get a good resolution.
I do find it interesting that Trailer Life is connected with Good Sam who is connected to Camping World, a company who generates a lot of complaints. Nothing to do with your situation, just thought interesting they are helping to resolve complaints.
__________________

__________________
Skip

2012 Eagle Super Lite HT 26.5RKS
2005 GMC 2500 SLT HD D/A
troutslayer is offline   Reply With Quote
Old 03-17-2018, 03:23 PM   #3
Senior Member
 
Join Date: Apr 2015
Location: Michigan
Posts: 2,051
That sure is a very generic cover, seems to me they just do this to make paying customers feel good. I would be very curious if you ever hear back from Jayco. Good Luck.
Sundancer330 is offline   Reply With Quote
Old 03-18-2018, 06:51 AM   #4
Senior Member
 
Join Date: Jun 2012
Location: West Chicago
Posts: 383
Not sure I would think about this approach, hope for positive outcome.
__________________
2012 F250, gas, 3.73
2017 29RKS
wabirch is offline   Reply With Quote
Old 03-18-2018, 08:12 AM   #5
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 5,971
Quote:
Originally Posted by bdreinv View Post
Wrote a letter to Trailer Life Resolutions two weeks ago, about our 29 month battle with Jayco on uncompleted warranty work.Attached is the letter they sent to Jayco 03-12-18.Will keep you posted on Jayco's response if any. Thanks
I hope you mentioned the dealer in your letter since JAYCO does not have direct control over them.
Grumpy is online now   Reply With Quote
Old 03-18-2018, 09:10 AM   #6
Senior Member
 
shadester's Avatar
 
Join Date: Mar 2016
Location: Upstate N.Y.
Posts: 427
Quote:
Originally Posted by Grumpy View Post
I hope you mentioned the dealer in your letter since JAYCO does not have direct control over them.
I Agree, and my impression discussing it with Jayco, What is the solution? With the RV industry and turnover of service personnel. And warranty service of dealers being the lowest priority. I have no clue what the fix is. But I hope you get action with your letters.
shadester is offline   Reply With Quote
Old 03-18-2018, 09:21 AM   #7
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 5,971
Quote:
Originally Posted by shadester View Post
I Agree, and my impression discussing it with Jayco, What is the solution? .......But I hope you get action with your letters.
You have to find a reputable dealer........X-2
Grumpy is online now   Reply With Quote
Old 03-18-2018, 09:33 AM   #8
Senior Member
 
Join Date: Dec 2015
Location: Arizona
Posts: 1,649
I did not know all the connections to Trailer Life! Maybe the reason for so little regulations on the RV industry is one thing! Sales Tax the cities and states rake it in millions and millions of dollars! Who gonna bite the hand that feeds them?In Phoenix there are RV dealers on almost every other corner lol.Thanks
Attached Thumbnails
100_0357.1584.jpg  
bdreinv is offline   Reply With Quote
Old 03-18-2018, 07:44 PM   #9
Member
 
Join Date: Mar 2018
Location: Ankeny
Posts: 87
Jayco is as much or more so to blame for this situation, they are the manufacture and their responsibility to produce a quality product free of defects. As long as we, the customer, except this as a "dealer" issue then it will not be resolved. Taking this directly to Jayco is the proper step and if more customers did the same wonder how long before the noise and static would change their manufacturing methods?

As an example dare anyone to pull their thermostat off the wall, is the access hole in the wall a neatly drilled hole made with degree of professionalism or is it a rough hole randomly knocked out with a hammer? Where else is this approach taken that the end buyer is unaware of, what else is hidden?
TheB2B is offline   Reply With Quote
Old 03-18-2018, 08:16 PM   #10
Senior Member
 
Join Date: Apr 2015
Location: Michigan
Posts: 2,051
Quote:
Originally Posted by TheB2B View Post
Jayco is as much or more so to blame for this situation, they are the manufacture and their responsibility to produce a quality product free of defects. As long as we, the customer, except this as a "dealer" issue then it will not be resolved. Taking this directly to Jayco is the proper step and if more customers did the same wonder how long before the noise and static would change their manufacturing methods?

As an example dare anyone to pull their thermostat off the wall, is the access hole in the wall a neatly drilled hole made with degree of professionalism or is it a rough hole randomly knocked out with a hammer? Where else is this approach taken that the end buyer is unaware of, what else is hidden?
In a prefect world this may be true, but its not and will never happen in this industry, you get what you get. Pull the t-stat off your wall at home, same thing big hole the drywaller made with his hammer to get the wire through. After 30 years of building homes you would not believe what trades people do to get the job done, most of it now hidden behind drywall. If it wasn't for outside inspections and the state licensing board willing to levy 10k fines and revoking a builders license for bad workmanship on a complaint filed by a homeowner. I don't ever see this type of oversight happening in the RV industry, its like the wild west and they do as the wish and answer to no one. Guess I got lucky during my warranty period with only a few small problems that my dealer took care of by sending me the parts I requested, I didn't mind doing my own repairs since it saved me a 280 mile round trip.
__________________

Sundancer330 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 06:10 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.