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Old 05-26-2016, 12:43 AM   #1
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Red face Unable to get drawings from Jayco?

Hello all, I contacted Jayco in an attempt to get a copy of my campers electrical and mechanical drawings. They replied that because my unit was still under warranty, it would be a liability issue if they sent them to me. Is this normal policy? Thanks for any input. Cos
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Old 05-26-2016, 01:07 AM   #2
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Yep
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Old 05-26-2016, 01:08 AM   #3
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Sounds like a BS answer. Having a schematic drawing of your M&E systems does not make them anymore liable. If the system fails because of a bad design, they are just as liable rather you have a drawing or not.

There concern might be that with the schematics, you could go in and modify the factory systems, but if you did that it would be pretty obvious. And once you did that, it would be my assumption you voided your warranty by modifying the stock system. At the very least it would be a fight.

So they may not want to provide the schematics for that reason. But again, "liable" is the wrong word here. Also, I might note that with vehicles, the manufacturers do not make all this information available for free. Normally you have to buy/get a service manual for detailed schematics.
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Old 05-26-2016, 06:32 AM   #4
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Something's not right... they sent all of my 12v, 120v and water system schematics (PDF) within minutes of me calling them. This on a brand new unit, only had it 2 weeks.
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Old 05-26-2016, 06:38 AM   #5
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Quote:
Originally Posted by wags999 View Post
Yep
I beg to disagree.

I have a 2016 28BHBE purchased in October of 2015.
2 weeks ago (5-10-2016) I called Jayco and asked for the electrical wiring schematic as well as a drawing showing exactly where my tanks were since I have the thermal package and the tanks are hidden.

Later that same day, Jayco e-mailed me both schematics.
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Old 05-26-2016, 08:19 AM   #6
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With out WH I got the drawings no questions asked. With the Eagle I got the same answer as the OP.


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Old 05-26-2016, 08:24 AM   #7
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I emailed a request for drawing a few years back and the PDFs came back via email that same day... Maybe you just got the wrong person on the other end and they was too busy with something else... try again haha...

One of the members on here is a JAYCO rep... Forget which one... Maybe they can help when they read this...

Might have been CRABMAN...

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Old 05-26-2016, 09:10 AM   #8
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I got the same response when I tried to get schematics on our unit which was a year old at the time. As soon as the warranty was out, I made another request and received all the drawings.
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Old 05-26-2016, 07:03 PM   #9
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Quote:
Originally Posted by RoyBraddy View Post
I emailed a request for drawing a few years back and the PDFs came back via email that same day... Maybe you just got the wrong person on the other end and they was too busy with something else... try again haha...

One of the members on here is a JAYCO rep... Forget which one... Maybe they can help when they read this...

Might have been CRABMAN...

Roy Ken
Sorry to disappoint, but Crabman is not affiliated with Jayco in any way. Just JOF.
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Old 05-26-2016, 08:26 PM   #10
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Funny you mention this. When I first bought my camper I asked for the diagrams and got them(for my solar install). Then I went to get them the other day and realized I had lost the printouts AND somehow the email got deleted. Emailed Jayco to get the drawings again and they told me the same EXACT thing. That it's under warranty and they couldn't send them... I think it just depends on the level of laziness of the rep, or the wording of the email.
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