Jayco RV Owners Forum

Thread Tools Display Modes
Old 03-29-2014, 08:18 PM   #1
Junior Member
Join Date: Mar 2014
Location: Ahwahnee
Posts: 17

I expect to buy a Jayco from a dealer not anywhere near me as I want special features and a better price.

How does Jayco handle warranty claims? Do they pay directly to dealer ?
Or do I pay the dealer and then Jayco reimburses me?

What if an authorized dealer is not nearby? A close Jayco dealer ( 60 miles one way ) sells only high end products and nothing like the travel traveler I want which is the Jay flight swift SLX 185. The next closest dealer is 110 miles away and states that I will pay 25 percent of any warranty work?

Offroader53 is offline   Reply With Quote
Old 03-30-2014, 06:07 AM   #2
Join Date: Feb 2014
Location: Poconos of Pennsylvania
Posts: 51
That is new to me, warranty work should cost you nothing. Possibly the dealer is disgrundled about you buying elsewhere, but should still service your unit at no charge for warranty work. They may put you on the bottom of the list though. I would contact Jayco Customer Service and check with them. It would also be nice to know who and where that dealer is, in case someone else is in their area or traveling thru and needs warranty work. Keep us posted to the outcome. Good Luck.

short kid is offline   Reply With Quote
Old 03-30-2014, 09:23 AM   #3
Senior Member
Mustang65's Avatar
Join Date: Nov 2012
Location: Clearwater, FL area
Posts: 4,848
Jayco Pays not you

I had an issue on my front GEL cap (Nov 2013). The cap oxidized to a point where the top of the cap was pure white (should be dark brown) and was spreading down the front. I contacted Jayco and they told me to take it in to an authorized dealer. The one dealer that was about 30 miles away was totally booked and would not have done work until Feb of this year. So I called one in Ocala Fl, which is about 100 miles away. Took it in to be looked at, and they took pictures and sent them to Jayco. Jayco told them to paint the cap (had to be sanded down to the fiberglass and painted). I then requested that they repaint it with a light color that matches the side of the TT. Jayco approved, but stated that the paint would not be on warranty any longer. No problem for me as the paint is warranted for 5 year with the dealer and the Jayco warranty will have ended this August.

The Jayco dealer that did the warranty work billed Jayco and was paid directly by Jayco. Not a penny came out of my pocket for the Warranty work, other than the fuel to take it there and come back home with it.

I would call Jayco Support and tell them about the 25% charge. Jayco needs to be informed of these dealers, as they may be able to re-classify them as not authorized.

2013 Jayco Eagle 284BHS
250Watt Grape Solar Panel, MorningStar MPPT 60 Charge Controller
1500 Watt Ramsond PSI, 2 Trojan T145 Batteries (260Ah)
2 - AirSight Wireless IP Cameras (used as rear view cameras)
EnGenius WI-FI extender, D-Link wireless (n) modem
MagicJack Internet Phone
2012 Ford F150XLT, EcoBoost w/3.73
157" Wheel base, HD Towing Package

Our Solar Album https://www.jaycoowners.com/album.php?albumid=329
Mustang65 is offline   Reply With Quote
Old 03-30-2014, 09:33 AM   #4
Senior Member
Join Date: Sep 2011
Location: Burson, CA In the foothills of the Sierra Nevada Mts.
Posts: 313
I would never pay an "authorized" Jayco dealer one red cent for warranty work. I think Jayco would frown on this also. I have found that Jayco is very easy to work with when it is just not possible to have work done at an "authorized" dealer. I have had warranty work done both ways, pay for the work then submit bills to Jayco for payment and by working with a willing dealer and Jayco to have the work done then Jayco pays the dealer. If it is not a roadside emergency repair you should always notify Jayco first.

On my way home to California from the Jayco plant in Indiana (to have Jayco perform an unrelated repair) I had a wheel bearing go out on the trailer. This happened on a Friday night and I didn't want to sit there all weekend. Good Sam Roadside Assistance had me towed to a repair facility in the next town and the next morning the guy got me back on the road. I paid the bill and when I got home I called Jayco and they just had me send them copies of everything and later sent me a check for the full amount with no hassle what so ever.

I must say also that, even though we have had more issues with this trailer than I would like, Jayco has stepped up each and every time and taken care of the issue. I would buy another Jayco in a heartbeat mainly because they have been such a fantastic company to deal with.


Steve, Berne and Rascal
2012 Jayco 31.5 RLTS
2007 F250 Powerstroke
Panhead is offline   Reply With Quote
Old 03-30-2014, 09:36 AM   #5
Senior Member
Join Date: Oct 2011
Location: "Where we Park It"
Posts: 1,070
I agree, since we fulltime we have not been back to the dealer we purchased our 5th Wheel from, just have not been anywhere close when we have needed warranty work done.

We have always been taken care of by Jayco's dealers across the country with warranty work and never paid anything out of pocket.
Robert & Bale the "Traveling Dog"
2012 GMC 3500HD DRW
Rob_Fla is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.

All times are GMT -6. The time now is 11:09 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.