Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 03-24-2014, 05:18 PM   #1
Senior Member
 
Huntsvillian's Avatar
 
Join Date: Oct 2012
Location: Ontario, Canada
Posts: 183
ADCO Cover Warranty

Has anyone got experience with the ADCO cover warranty?

I purchased the cover in October 2012 from Camping World, then last spring (2013) I removed the cover and there was two tears on the roof. I did not want to go through the hassle of mailing it back to the US from Canada so I just put the patches on. One year on and the patches did not stay on this winter, they came off before the end of December. In hindsight I should have contacted ADCO straight away, anyway I emailed them yesterday and they got back to me today. They advised to send in pictures, reciept and the tag on the cover with date of manufacture and one of their warranty reps will examine it.

Just wondered if anyone had used the ADCO warranty and what was their experience?

I will post what happens on here when I send in the pictures.

Cheers.
__________________

__________________
__________________________________________
2010 Starcraft Autumn Ridge 186BH
2012 Dodge Ram 1500 Sport, 5.7L Hemi, 3.92 axle.
Huntsvillian is offline   Reply With Quote
Old 03-24-2014, 05:38 PM   #2
Junior Member
 
Join Date: Jul 2013
Location: Oakley
Posts: 27
I'm actually in the process of trying to get my cover warranted. Only had mine 8 months and the material started flaking apart. I've emailed all the information they asked for and am just waiting to hear back at this point.

https://www.jaycoowners.com/forums/sh...ad.php?t=15634
__________________

__________________
2013 Jayco X17Z
2013 Toyota Tacoma
ncooper96 is offline   Reply With Quote
Old 03-24-2014, 06:40 PM   #3
Senior Member
 
RickAE's Avatar
 
Join Date: Apr 2012
Location: Evans, Ga.
Posts: 305
We had a problem with a seam opening up on our Adco cover. We emailed them and explained the problem. They requested pictures and the product code from the label, also a copy of the original receipt. We did have to pay a very small shipping charge but they sent us a brand new cover. Customer service was excellent and everything went very smoothly. Unfortunately, the recent ice storm in GA dropped some tree branches on the new cover and ripped it open in the front. Luckily, there was no damage to the trailer. Now we will have to buy the next one!!
__________________
2016 Ford F-250 Lariat 6.7L V8 Diesel
2013 Jayco Whitehawk 26DSRB
Rick
US Army
VN.71-72
RickAE is offline   Reply With Quote
Old 03-24-2014, 06:50 PM   #4
Senior Member
 
Huntsvillian's Avatar
 
Join Date: Oct 2012
Location: Ontario, Canada
Posts: 183
Here are some pictures of the damage, I have emailed the information to them tonight so I will update when I hear back.

Jim
Attached Thumbnails
Cover Damage - Copy.jpg   Close up of tear (1) - Copy.jpg   Close up of tear (2) - Copy.jpg  
__________________
__________________________________________
2010 Starcraft Autumn Ridge 186BH
2012 Dodge Ram 1500 Sport, 5.7L Hemi, 3.92 axle.
Huntsvillian is offline   Reply With Quote
Old 03-24-2014, 07:04 PM   #5
Senior Member
 
3'senough's Avatar
 
Join Date: Sep 2010
Location: New York
Posts: 2,072
I had one on my first TT it lasted 3 months until it ripped. ADCO had me send the tag cut out as well as a portion of the rip for them to examine. Upon examination I was provided a replacement cover after about 4 weeks. ADCO sent it directly to my house.

Hope you have success with them.
__________________

2014 375 BHFS Eagle Premier
2014 Ram 3500 Longhorn DRW CC
6.7 CTD, Aisin, 4.10's
Yamaha EF3000iSEB
3'senough is offline   Reply With Quote
Old 03-28-2014, 05:56 PM   #6
Senior Member
 
Huntsvillian's Avatar
 
Join Date: Oct 2012
Location: Ontario, Canada
Posts: 183
As an update, ADCO got back to me the next day I have just been too busy to post an update. They are replacing the cover under warranty, they have asked me to look at upgrading the cover to a custom instead of a universal cover.......I am going to check them out this weekend, anyone got a custom ADCO cover?
__________________
__________________________________________
2010 Starcraft Autumn Ridge 186BH
2012 Dodge Ram 1500 Sport, 5.7L Hemi, 3.92 axle.
Huntsvillian is offline   Reply With Quote
Old 03-28-2014, 08:51 PM   #7
Senior Member
 
Threebutchers's Avatar
 
Join Date: Mar 2013
Location: Planet Earth
Posts: 6,818
Just purchased an Adco for my 154BH.... unfortunately, it took 6 weeks to receive and I missed one of the worst winters in recent memory.
Attached Thumbnails
Adco.jpg  
Threebutchers is offline   Reply With Quote
Old 03-31-2014, 06:24 PM   #8
Senior Member
 
Huntsvillian's Avatar
 
Join Date: Oct 2012
Location: Ontario, Canada
Posts: 183
I spoke with ADCO today and they are sending a brand new cover for $50 shipping, it would have been $35USD if it was not in Canada.

Very impressed by the customer service!!!!!
__________________

__________________
__________________________________________
2010 Starcraft Autumn Ridge 186BH
2012 Dodge Ram 1500 Sport, 5.7L Hemi, 3.92 axle.
Huntsvillian is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 11:23 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.