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Old 03-18-2016, 11:23 AM   #11
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General Motors has a rep that monitors the forum called "diesel place" which discuses Chevrolet and GMC diesel pickups. It's a very good forum and the GM rep will occasionally tell an owner with the problem to contact him/her via a personal email or ask for the dealer they are working with to solve the problem. It works well and shows GM is concerned with their customers.
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Old 03-18-2016, 11:57 AM   #12
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These days most companies are very aware of the influence of the Internet. The software company where I work even sells a Social Media Analytics product. I suspect Jayco does monitor JOF postings.
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Old 03-18-2016, 12:13 PM   #13
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Originally Posted by tawoo View Post
With a forum this big and viewed by so many people I wonder why Jayco itself does not respond to complaints. I would think it would be to their benefit to have us feel that at least they hear us.
By not addressing complaints does not make them go away Jayco. I for one would feel comforted knowing they at least acknowledge issues when they are brought up.
They making so much money it doesn't make sense to respond here
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Old 03-18-2016, 12:34 PM   #14
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Idividual "complaints" are handled very well on an individual level... Jayco excels at that! What I do not understand is, when a large number of owners are in agreement about a really glaring issue, Jayco doesn't address it on the forums.

As one poster put it, "It appears that the designers have never camped in their lives". Well, it certainly appears that way some times.

Some examples are:

Why only one outlet powered by the inverter?
Why is the TV amplifier button BEHIND the TV?
Why only one house battery?
Why isn't there a generator start/stop button in the cab?

And one of the reasons that we didn't get an Alante/Precept... a real head scratcher... why is the navigation screen placed where the navigator can neither see or use it?
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Old 03-18-2016, 12:58 PM   #15
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snip....... I asked if Jayco ever read our forum and his answer was, "yes we do"......snip
Dan,

That's been my understanding as well......, and I'm sure they "guest" a number of other RV forums.

Bob
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Old 03-18-2016, 01:20 PM   #16
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Originally Posted by Loboclone View Post
They making so much money it doesn't make sense to respond here
How much do they make?
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Old 03-18-2016, 01:26 PM   #17
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How much do they make?
Privately held Company, however they made enough to buy StarCraft, Enterga, and Open Road (highland Ridge). They don't report earnings just like Camping world.
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2014 Oreion Sand Reeper 4x4 Toy steel everywhere, street legal and licensed, 5 speed manual, 3 cylinder DOHC "Chery" engine and 2 door fun.
2015 Jayco Sesimic 4212 Extreme Weather Package, Dual Pane Windows, Side and rear Patios, 480 watt Zamp Solar Pkg 6 AGM batteries, Residential Fridge, custom Dishwasher, 5500 watt Onan and lot of problems.
https://www.jaycoowners.com/forums/me...albums843.html
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Old 03-18-2016, 01:33 PM   #18
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Check out Grand Design rv forums. I believe GD does get involved to some extent. I do know they have excellent service when it comes problems.
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Old 03-18-2016, 05:32 PM   #19
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Privately held Company, however they made enough to buy StarCraft, Enterga, and Open Road (highland Ridge). They don't report earnings just like Camping world.
So, you're saying that if they "make so much money" that they don't care what their customers say and therefore, don't read the JOF? Not trying to be argumentative, just trying to make a connection.
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Old 03-18-2016, 07:03 PM   #20
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Saying they make so much money they don't care is just foolishness. If they didn't care they would not "make so much money". And since, the company is private and figures are not published, no one really knows how much they make... nor does it make any difference. They make money because they are successful, and they handle issues in private one on one. For anyone to address issues in a public forum is just plain foolish. Maybe 1/10 of 1% of Jayco owners are memebers of this forum, what is to be gained by getting in a stupid back and forth with idiots who may or may not even be Jayco owners. I have never had an issue that was not addressed in private by Jayco in a timely manner.

As far as making units some don't like, you are never going to please everyone. If they were making units that were bad, they would not sell, and that's how they would know it was not liked. They are successful hence, they are doing something correct. Only thing stopping them from giving everyone everything they want is how much money do you have and how much are you willing to spend. You can get exactly what you want, in a custom coach. There are plenty of builders willing to build you anything you wish. But, you have to pay for that customization.
Jayco makes a good product, that meets the requirements of most people at a good price. If your not happy with it, then don't buy it...and if enough stop buying they will change what they offer. But as long as they do make what people are willing to buy, then do your own modifications to make your RV yours. Most anything can be added, changed etc to it fits each of our needs. Everyone has different feelings as to what is "needed" or "important". JMHO.
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