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10-07-2021, 08:06 AM
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#1
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Junior Member
Join Date: Oct 2021
Location: Orlando
Posts: 12
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Broken chassis brackets
2017 Alante. Discovered broken chassis brackets and cracked welds on structural beams attaching RV “box” to frame. Anyone have same issue? How and where did you get fixed? I’m located in Central Florida. Already contacted RV and commercial trucking service shops, trailer, frame and axle repair shops. Was Jayco any help?
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10-09-2021, 02:06 PM
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#2
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Member
Join Date: Apr 2018
Location: McKinney
Posts: 65
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I haven't but would like to see any pictures you may have.
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10-10-2021, 10:41 AM
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#3
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Junior Member
Join Date: Oct 2021
Location: Orlando
Posts: 12
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Broken brackets photo
Here is sample of damaged brackets. I’m looking for someplace to either weld or somehow reattach and safely secure chassis. Any ideas…suggestions. Im still in discussions with Jayco engineers.
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10-10-2021, 10:49 AM
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#4
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Senior Member
Join Date: Dec 2020
Location: Spring
Posts: 928
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Do the RV and Trailer Repair shops not want to touch it for liability reasons? Seem like a Trailer Frame Shop would jump right on it.
__________________
2016 Starcraft AR One 18QB
2016 Colorado LT 3.6L V6 Ext. Cab
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10-10-2021, 10:50 AM
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#5
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Member
Join Date: Apr 2018
Location: McKinney
Posts: 65
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Personally I would keep pushing Jayco to get it corrected. How did you find that ? I'll be checking our frame out this week. Please keep the post updated with any resolution.
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10-10-2021, 10:56 AM
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#6
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Senior Member
Join Date: Dec 2020
Location: Spring
Posts: 928
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Jayco probably won’t do anything on a 2017 model, they have a tendancy to wash their hands at the two year mark. Worth a try though. If the trailer is Used, and you are not the 1st owner, forget it.
__________________
2016 Starcraft AR One 18QB
2016 Colorado LT 3.6L V6 Ext. Cab
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10-10-2021, 11:20 AM
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#7
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Member
Join Date: Apr 2018
Location: McKinney
Posts: 65
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I believe he has a motorhome and if by chance he bought it new I would think Jayco should own up. On the other hand perhaps he purchased an extended warranty that might cover this type of claim. In any case I don't think a 4 year old motorhome should have this kind of damage without Jayco incurring the expense. Just my thoughts.
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10-10-2021, 05:38 PM
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#8
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Junior Member
Join Date: Oct 2021
Location: Orlando
Posts: 12
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Broken brackets
It’s a Class A with fuel and propane tanks underneath. Shops don’t want to use welding torches that can cause fire/explosion. We are original owners. Found problems when RV mobile repair person was trying to fix hydraulic jacks. (Still not fixed) Extended warranty claims it’s factory defect and Progressive denied bc it’s not caused by impact accident. Still talking with Jayco who turned over to engineering dept. will keep you posted.
Any suggestions to get repairs greatly appreciated.
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10-10-2021, 08:25 PM
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#9
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Member
Join Date: Apr 2018
Location: McKinney
Posts: 65
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Sounds like the typical he said she said or who's on first game. Hopefully Jayco will own up and take the reins on this. Good luck and please post any updates.
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10-22-2021, 05:32 PM
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#10
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Junior Member
Join Date: Oct 2021
Location: Orlando
Posts: 12
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Alante 31V broken chassis brackets
Quote:
Originally Posted by Pokey
It’s a Class A with fuel and propane tanks underneath. Shops don’t want to use welding torches that can cause fire/explosion. We are original owners. Found problems when RV mobile repair person was trying to fix hydraulic jacks. (Still not fixed) Extended warranty claims it’s factory defect and Progressive denied bc it’s not caused by impact accident. Still talking with Jayco who turned over to engineering dept. will keep you posted.
Any suggestions to get repairs greatly appreciated.
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No Progress in finding someone to repair. Jayco is ignoring my calls and texts. Saying they’ll check with engineering but no follow up. So flustered.
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10-22-2021, 05:33 PM
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#11
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Junior Member
Join Date: Oct 2021
Location: Orlando
Posts: 12
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Anyone else had similar issues?
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10-22-2021, 07:18 PM
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#12
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Senior Member
Join Date: Feb 2019
Location: Pensacola
Posts: 671
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Yes,,,,just drill a small hole in bracket and frame then bolt it to frame..Yes I know it will be tough to drill but if you can not weld it this is your option. Although I guess you could glue it to the frame. I drill my service trucks frames to attach things all the time with nuts and bolts…..
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10-22-2021, 09:12 PM
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#13
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Senior Member
Join Date: Dec 2020
Location: Spring
Posts: 928
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Stiffen it up with some side plates would make it stronger.
__________________
2016 Starcraft AR One 18QB
2016 Colorado LT 3.6L V6 Ext. Cab
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10-23-2021, 06:08 AM
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#14
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Senior Member
Join Date: Dec 2010
Posts: 1,645
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Quote:
Originally Posted by Pokey
... Extended warranty claims it’s factory defect ...
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I don't know much about extended warranties. But, if the extended warranty folks say it's a factory defect, doesn't an extended warranty cover a factory defect? If not, what is an extended warranty for?
__________________
There's lots of advice and information in forums... sometimes it is correct. For example, all of my posts are made by a political appointee who got the job as a reward for contributions to my diesel bill.
2011 Jayco 28.5RLS; 2021 Chevy Duramax; Pullrite Superglide Hitch
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10-23-2021, 08:27 AM
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#15
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,859
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Not a warranty issue but mine may be an insurance claim. While inspecting under my rig before this trip, I found a bent equalizer bracket. I have no idea when this occurred but it appears to be from hitting a curb right between the curb side wheels.
I have an appointment when we get home to have it addressed.
__________________
 Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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10-23-2021, 12:16 PM
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#16
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Junior Member
Join Date: Oct 2021
Location: Orlando
Posts: 12
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Broken brackets
Norty. Hope your insurance accepts claim. My Progressive insurance didn’t because I couldn’t prove how, where & when it occurred. And our extended warranty company denied claim saying it’s Jayco defect.
However, got messages that Jayco Managmenet is now involved and they will contact me Monday or Tuesday. I remain optimistic.
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10-23-2021, 12:21 PM
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#17
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Senior Member
Join Date: Apr 2016
Location: Fortuna Foothills
Posts: 1,863
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That can be welded. Welders and Ironworkers have fire blankets that they use to protect the area around the area to be welded.
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10-23-2021, 12:25 PM
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#18
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Senior Member
Join Date: Mar 2019
Location: Brunswick Hills
Posts: 916
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Quote:
Originally Posted by Pokey
Any suggestions to get repairs greatly appreciated.
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Your family lawyer should be able to craft the necessary letter and signature for each of the entities for around $40. If (he) requires their contracts for review prior to, then it will be another $200 or so. If you don't have a family lawyer, then I can only guess the cost, but my point here is that the three companies you are dealing with are in the business of wearing you down, not cutting checks. Save yourself some extreme amounts of aggravation and time. It's worth the price.
__________________
Experience is what you get when you don't get what you want.
"We'll be friends until we're old and senile,....then we'll be new friends."
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10-27-2021, 02:35 PM
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#19
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Junior Member
Join Date: Oct 2021
Location: Orlando
Posts: 12
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Broken brackets
Major update. Jayco is stepping up big time. They said they will pick up and take RV to their facility in Indiana and fix. Then return it to Florida.
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10-27-2021, 04:13 PM
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#20
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Site Team
Join Date: Apr 2012
Location: Newark, NY
Posts: 15,944
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Very good news!
__________________
Moderator
Think you're too old to cry or swear out loud...walk into your hitch in the dark.
2012 Jay Flight 19RD
2016 Ford F150 XLT 2X4 SC 3.5L Eco Max Tow
2010 Tundra TRD DBL Cab (Traded)
2 new fluffy Corgis, Bayley and Stanley
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