Hello. I have a 2018 31R and I have had similar issues. Most often the nuts have loosened from the studs. If you remove the four black screws holding the console in you can easily access them to tighten them - you'll need a 7/16 wrench or 1/4" drive ratchet set. If the stud did separate from the top part of the dash you can use Gorilla two part epoxy to re-secure the stud to the dash panel.
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Charles Fisher
2018 Jayco Alante 31R
2016 Chevy Traverse (Toad)
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