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Old 09-16-2015, 06:56 AM   #21
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Originally Posted by tntstanifer View Post
Said the selling dealer should work out with supplier... What a run around...
It is the dealer's responsibility to take of the problem and handle all warranty claims etc. You shouldn't have to call anybody other than them.
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Old 09-16-2015, 08:02 AM   #22
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I had a similar problem with mine. My dealer and Jayco resolved it and Dexter provided the parts. I never had to deal with anyone but my local dealer.
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Old 09-18-2015, 08:58 AM   #23
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Dexter has agreed to send replacement axle. Said if I send back and they find axle defective, they pay for replacement and tires...no thanks to jayco, I had to contact Dexter directly. They were awesome on response, their customer service far exceeds that of Jayco.
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Old 09-18-2015, 10:49 AM   #24
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Originally Posted by tntstanifer View Post
Dexter has agreed to send replacement axle. Said if I send back and they find axle defective, they pay for replacement and tires...no thanks to jayco, I had to contact Dexter directly. They were awesome on response, their customer service far exceeds that of Jayco.
You have a 5 year old unit that was no longer under JAYCO's warranty so why is it JAYCO's responsibility? If they tried to cover disputes between all their manufacturers and customers years after the warranties expired they would have to double or triple their staff.

NORCOLD had a door issue with 06/08 fridges and it was handled directly by NORCOLD and the dealers in 95% of the cases since it was after JAYCO's warranty expired. The only units that I know where JAYCO got involved is when the unit was the Factory Service Center.
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Old 09-18-2015, 11:02 AM   #25
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My unit is less than 4 months old.
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Old 09-24-2015, 05:13 PM   #26
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There's a little mix up as to the age of the unit since the original thread was unintentionally hijacked by a subsequent poster with the same problem.
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Old 09-24-2015, 09:07 PM   #27
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I agree, bad dealer...
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Old 09-24-2015, 09:10 PM   #28
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Hope you not imply I hijacked a post...I only replied, as to I had experienced similar issues...sad about dealers, and customer service..
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Old 09-25-2015, 07:24 PM   #29
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Originally Posted by tntstanifer View Post
Hope you not imply I hijacked a post...I only replied, as to I had experienced similar issues...sad about dealers, and customer service..
Hence the phrase "unintentionally".
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Old 09-25-2015, 08:31 PM   #30
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Next time I see someone hijacked, I be sure to remember unintentional...this forum I thought was something else...
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