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Old 11-15-2012, 09:25 AM   #11
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thanks Richard,
I just found out about Kustom Koach being a repair depot for jayco. I actually live closer to them.

I finally got somewhat of a reply from jayco this morning.
Quote:
Sean,
With the linoleum being No loner Available , there are two options, one you can pick something that we are currently using in our models or we will authorize you to go locally and find a pattern you would be happy with. Our allotted amount to go locally is $15.00 syd for 19syd. Should the purchased linoleum be more than our allowed amount it would be your responsibility to cover the extra cost.

To address the linoleum repair: we have authorized for the floor buckle to be repaired and that once the repair is complete to install luan throughout, because the linoleum is a full glue there is no way of removing all the linoleum and glue and get a clean surface.. By installing 1/8" luan this will allow for a clean surface for the glue and new linoleum to adhere to. As far as the inside the cabinets, it is our repair that on a linoleum replacement that we only go to the cabinet and install 1/4" trim at the base to keep the linoleum from peeling back.

I know that you have expressed that they would like the linoleum installed inside the cabinets, this is not something that would be covered under warranty. I have asked Traveland if they would be willing to install the extra pieces inside the bases, along with 1/4, should they decline coverage, you may ask for a estimate on a cost for them to install or ask that all extra prices be left in trailer for you to install later.


Thank you,
Vickie Hopper
Jayco Customer Service
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Old 11-15-2012, 11:19 AM   #12
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Sean,

Sounds like you are making some progress and Jayco appears to be working with you on the new floor selection. As long as the lino "inside" the cabinets isn't damaged (if so, this should be a warranty claim issue), I would tend to leave that area alone as I did with my repair (working around plumbing, etc.), also because it would have been my dime .

As far as not removing the existing lino, well, I thought Jayco stopped gluing the lino down..., but I do know that they have gone back and forth on this. I thought gluing the lino down was determined to be problematic (cracking, etc.) with cold weather temp swings (I could be wrong on this). My new lino wasn't glued down and I haven't had any problems with it cracking or visibly moving around with Michigan winters (the old lino was removed).

Anyway, glad that progress is being made.

Bob
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Old 11-15-2012, 12:16 PM   #13
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As I looked at your list of problems I didn't see many of the same issues we had with our trailer. Our list of problems is at least as long as yours is. Jayco has fixed MOST problems to our satisfaction.
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Old 11-15-2012, 10:06 PM   #14
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Sean597, sorry to hear about your issues. Couple of questions, Do you believe your repair issues are with Jayco or the local dealer. I do know some dealers seem to want to sell them but are not skilled at repairing them. As another member posted there appears to be a few dealers a little farther away. It may be worth a few phone calls and speak with the service managers, to see if they may be able to help you better. It also sounds like you have had a few water leaks, has anyone addressed where the water is coming in? It may be also be worth a call to your insurance company as they have a great set of lawyers, and maybe able to help guide you towards lemon law type solution for where you live.

Sorry for my rambling below;
Here is a story I had dealing with a major electronics corporation regarding a PDA. The claim was definitely a lot smaller than yours, however, persistence and patents can and will pay off. I purchased this PDA and at the time they had a deal that you purchased it and mailed in a rebate like card and they sent you a deluxe cover for free. Great! Less than a year later the screen broke because the cover had a snap closure directly over the glass screen. I called and sent it as instructed. They mailed it back telling me the damage was my fault. After a few more calls and a few more times sending it in, I got really frustrated; I know the damage was caused by their poorly designed cover. I knew the unit was fairly cheap ($300?), and lawyer fees for the electronics company would be great if I took them to small claims court. I did a little research and found the info I needed from the company. I that I was going to need to take them to Federal Court as it would be an interstate lawsuit, it also required some kind of vendor ID number (do not recall what it was called anymore). I called up to ask for the information. I explained the situation calmly, and what I was planning to do. The gentlemen on the other end explained that he was not the admin that I called but the VP of the division and only answered the phone as it was ringing on the main line for their office. He requested I sent it directly to him and I had a new one within a week or two.

The moral of my long ramble. It does take patents sometimes and finding the correct people to get the task done. Making an international call to Jayco maybe a pain and expensive. But I would speak with the service representative and keep working your way up the ladder until you can find the right person to help you.

Good Luck be patent and diligent, I know I would be very frustrated too.
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Old 11-16-2012, 09:43 AM   #15
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Jagiven,
thanks for the input
In Canada we do not have lemon laws and the consumer protection agency can only arbirtrate the case. The dealer i take my unit to sells more Jaycos than anyone else around here and are only 25 minutes from my house.
I did find another authorized service depot but they do not have any jaycos on their lot, mostly springdales. I'm not too sure if they would be any better.
The rv dealer i bought it from we very good at the time of sale, however nat the service level it seems that they really couldn't care less. there are so many jaycos in their service lot that i couldn't count them all. It takes 2-3 weeks just to get an appointment with them.
As for jayco customer service.... i have called 4 times now and have sent 5 emails and only got i response from them.
I have now sent them a email informing them that when i get my unit back... to me, jayco just doesn`t care.

Jayco did tell me that i could go pick out different lino if i don`t like what the are proposing and they will pay 15.00 a yard. the cheapest i found last night that was close to the original was 22.95 a yard. That means that i have to cough up the other 7.95per yard my self(need 19 yds) and the dealer wants 95.00 per hour to install it under cabinets, or free if they just ``but`` it up to them.
Still not going to see my TT for at least another 7-9 days.
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Old 11-16-2012, 04:19 PM   #16
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Quote:
Originally Posted by Rustic Eagle View Post
As far as not removing the existing lino, well, I thought Jayco stopped gluing the lino down..., but I do know that they have gone back and forth on this. I thought gluing the lino down was determined to be problematic (cracking, etc.) with cold weather temp swings (I could be wrong on this). My new lino wasn't glued down and I haven't had any problems with it cracking or visibly moving around with Michigan winters (the old lino was removed).
Bob, how did you determine that your lino wasn't glued down? The reason I ask is that in our bathroom we have a spot that feels like it is not contacting the subsurface and may have debris under it. I am a bit concerned about how they would go about repairing it. I am hoping to avoid an rip and replace of glued-down lino.

Thx,

Mike
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Old 11-16-2012, 09:54 PM   #17
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Bob, how did you determine that your lino wasn't glued down? ....snip
Mike,

My repair on my '05' Eagle took place in '07'..., and my Jayco dealer already had the new lino in place and was installing the quarter round when I came for a status visit. The tech made the comment "that the old lino came up easy after making the razor knife perimeter cuts, and since they (Jayco) don't glue the lino down anymore we have to use the quarter round to hold the lino in place (in lieu of the cabinets)".

To answer your question directly, I would call Jayco with your VIN and ask them if they glued the lino in your TT. Another way would be to remove the metal entry door floor molding (I believe it is screwed in place) and see if there is evidence of the lino being glued. Or, open up one of the floor cabinet doors and look for a pipe going through the floor and check for signs of glue around the lino (may have to cut the lino with a blade and pull it back a little).

Hope this helps.

Bob
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Old 11-18-2012, 03:22 AM   #18
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Sean597,
I bought my first trailer from Kustom Koach, a Wilderness bunk model. This trailer had lots of issues and was forever being fixed and was one of the reasons I went with Jayco this time. Kustom Koach does sell lots of Jayco tent trailers, however you'll notice that no two dealers sell the same line of trailers in our area. I do agree with the fellow who mentioned that finding the right person at Jayco is key to having a good outcome. Sometimes we have to compromise when it comes to situations like this. Try and get the best deal you can out of Jayco and look at it as an opportunity to change it to a style you might like even better than the origional.
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Old 11-19-2012, 10:10 AM   #19
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Quote:
Originally Posted by Rustic Eagle View Post
Mike,

My repair on my '05' Eagle took place in '07'..., and my Jayco dealer already had the new lino in place and was installing the quarter round when I came for a status visit. The tech made the comment "that the old lino came up easy after making the razor knife perimeter cuts, and since they (Jayco) don't glue the lino down anymore we have to use the quarter round to hold the lino in place (in lieu of the cabinets)".

To answer your question directly, I would call Jayco with your VIN and ask them if they glued the lino in your TT. Another way would be to remove the metal entry door floor molding (I believe it is screwed in place) and see if there is evidence of the lino being glued. Or, open up one of the floor cabinet doors and look for a pipe going through the floor and check for signs of glue around the lino (may have to cut the lino with a blade and pull it back a little).

Hope this helps.

Bob
Great info Bob, thanks. I will take a peek in the floor cabinets next trip to the TT.

Mike
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Old 11-22-2012, 10:30 AM   #20
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still no response from Jayco as to what they are willing to do for us. My unit is still at the dealer with no work complete.
I go in on saturday to discuss the possibility of a new TT. The service manager has told us that our TT is really not worth repairing and there is no trade in value.there are too many problems and will take weeks to finish. Jayco has only authorized for some of the repairs to be done. The are not replacing the carpet that is falling apart, but sent it out for repair. go figure. If we can make some sort of deal with the dealer on a new one...they are going to put the old lino back down. Was told that there was no sense on putting new lino down.
I have reported Jayco to BBB(US site) as well as consumer protection agency here in Canada
I'll keep you all posted as to what happens.
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