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Old 05-29-2017, 11:24 AM   #1
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Warranty experience

Hey guys, I just wonder if we are unique here in Northwest, or this is an industry-wide thing with RV warranty...
I have few small issues with my trailer after couple first outings this year, biggest of them was a leak in shower drain. I first reported the issue on Apr 19th to my local jayco dealer, told to bring it in on May 9th to get in line for the shop. Now it's Memorial day, I checked with them on Friday, the trailer haven't seen the shop yet, but they told me it'll be this week.
Now I got a recall notice from Jayco about Led lights that can overheat and melt, they don't have a replacement parts yet, so I have to bring the trailer in again at the end of June to get in line (sit on the lot for July 4th) and hopefully get a fix by Labour day, at which point you probably get where in going...
The good thing, I get a free parking for RV, but I wonder what I am paying for if my rv had to be at the dealer for most of the camping season...
I can compare it with cars, Noone can imagine leaving a new car at the dealer for warranty repairs for 4 months without at least getting a free rental..

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Old 05-29-2017, 11:36 AM   #2
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I've had very good experiences with my Jayco dealer. We've had a our trailers in for warranty service a maybe 3 or 4 times. All have been by appointment, and the work has been completed on schedule. They always ask me for a work deadline, ("How soon do you need it back?") and then they meet the deadline. There are probably times and situations where they can't do that, depending on the warranty work involved, but I've been a very happy camper. (Yes, that's a bad pun.)

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Old 05-29-2017, 11:42 AM   #3
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We've been back to the dealer so far for a beat-up coupler issue, a bad LED awning light, and a bad power jack. We are currently waiting on a new cabinet door because one developed a split all the way through the wood. When that door shows up, we will have the ceiling lights replaced at the same time. Haven't used the trailer a single time yet, so can't wait to see what starts breaking when it's actually used.

When we have an issue, they usually tell us it will be weeks before they will get around to looking at it, but after we express our displeasure with that time frame, they usually get it done in a few days. Just keep calling until you find somebody that gives you the answer you want. And then call some more so they don't forget.


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Old 05-29-2017, 12:50 PM   #4
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Uk_Kozak. You have an abusive dealer. Time to fire the dealer and go someplace else. It may just be they don't want to do anything other than sell RV's. That may be the reason for the treatment you are getting.
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Old 05-29-2017, 03:10 PM   #5
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Quote:
Originally Posted by Ukrainian_Kozak View Post
Hey guys, I just wonder if we are unique here in Northwest, or this is an industry-wide thing with RV warranty...
I have few small issues with my trailer after couple first outings this year, biggest of them was a leak in shower drain. I first reported the issue on Apr 19th to my local jayco dealer, told to bring it in on May 9th to get in line for the shop. Now it's Memorial day, I checked with them on Friday, the trailer haven't seen the shop yet, but they told me it'll be this week.
Now I got a recall notice from Jayco about Led lights that can overheat and melt, they don't have a replacement parts yet, so I have to bring the trailer in again at the end of June to get in line (sit on the lot for July 4th) and hopefully get a fix by Labour day, at which point you probably get where in going...
The good thing, I get a free parking for RV, but I wonder what I am paying for if my rv had to be at the dealer for most of the camping season...
I can compare it with cars, Noone can imagine leaving a new car at the dealer for warranty repairs for 4 months without at least getting a free rental..

Jay flight Slx 174BH Baja
I would not let my trailer sit on a dealers lot mid summer to get some lights fixed, schedule it for after labor day.
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Old 05-29-2017, 03:57 PM   #6
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Originally Posted by Sundancer330 View Post
I would not let my trailer sit on a dealers lot mid summer to get some lights fixed, schedule it for after labor day.
I agree!

If you bought your trailer from Valley in Kent, they are always busy this time of year. You might consider calling Carl at Blade RV in Mt. Vernon re: warranty. They have just expanded their service dept. However, all dealers are extremely busy this time of year.

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Old 05-29-2017, 04:45 PM   #7
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My biggest rant is about RV sitting on their lot for weeks to get in line for the shop... Why can't I bring it when I have my turn. I get that service folks may get busy I don't get why I should not be able to use my RV while I'm waiting for my turn.

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Old 05-29-2017, 06:10 PM   #8
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Just wandering if any one has experienced plywood floor squeaks Plywood not screwed down and separations in the tongue and groove joints in their new 5th wheel? My need $70,000 has major issues and I was told because they are back logged servicing new rv that just came in and sold! Sales now, service repairs in the winter!
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Old 05-29-2017, 06:11 PM   #9
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Just wandering if any one has experienced plywood floor squeaks Plywood not screwed down and separations in the tongue and groove joints in their new 5th wheel? My need $70,000 has major issues and I was told because they are back logged servicing new rv that just came in and sold! Sales now, service repairs in the winter!
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Old 05-29-2017, 06:56 PM   #10
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Our 16 Eagle had a floor split running from dinning room table across to stove.Repair made all flooring covering replaced floor still squeaks.Heading back to warranty!
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