Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 05-12-2016, 09:53 AM   #1
Senior Member
 
Mr.Oz's Avatar
 
Join Date: Jul 2014
Location: Hebron
Posts: 214
Jayco warranty service is great!

We were having a issue with our front a/c roof unit. Headed down to florida and it quit blowing cold air completely. Thought we could get by with just the rear a/c until we took it back to the factory for some other minor issues. One a/c unit is not enough in 90+ temps. Checked it out and the high side line was cracked at a solder joint and lost all the 410a. Called Jayco and talked to Bill Isley in motorized. I explained what was going on and he had a new a/c unit overnighted to the RV Resort we were staying in florida. A local RV repair came right to our site and replaced the unit. Took about a 1.5 hrs.

A big problem turned into a nothing issue thanks to Jayco!! Thank you to Jayco and I know where we will be purchasing our next RV from!!
__________________

__________________
Dan
2014 Seneca 37 FS
2014 Jeep Wrangler Sahara Unlimited
Mr.Oz is offline   Reply With Quote
Old 05-12-2016, 11:07 AM   #2
Senior Member
 
House of Harview's Avatar
 
Join Date: Apr 2016
Location: La La Land
Posts: 102
That's awesome! It's great to see the positive experiences posted because the negative experiences posted on most venues seem to overwhelm and possibly contribute to a false perception of reality.
__________________

__________________
2017 Octane T32C TH (on order as of 04/08/2016)
TV: 2004 Dodge 2500 QC SB 4X4 CTD w/Timbrens
2007 John Deere Gator 850D Diesel UTV w/Cab
(2) Yamaha EF2000is Inverter Generators
House of Harview is offline   Reply With Quote
Old 05-12-2016, 11:19 AM   #3
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 5,041
Quote:
Originally Posted by House of Harview View Post
negative experiences posted on most venues seem to overwhelm and possibly contribute to a false perception of reality.
Absolutely.

Glad to hear that Mr. Oz had the great response, which has always been my experience as well.
Grumpy is offline   Reply With Quote
Old 05-12-2016, 11:48 AM   #4
Senior Member
 
The Logans's Avatar
 
Join Date: May 2014
Location: Ona
Posts: 630
It's been our experience that most bad warranty experiences are dealer related, we've only had good experiences with Jayco warranty service, both Travel Trailer and motorized!

When they worked on our Jay Flight, they painted the bumper, stairs and frame, just because they had some extra time. Sweet!
__________________
The Logan's
2018 Jayco Alante 31v
Me, Dear Wife,
2 Bluetick Hounds
1 Newfoundland
1 Newfoundland / Black Lab Mix
1 Cairn Terrier
The Logans is offline   Reply With Quote
Old 05-13-2016, 07:29 AM   #5
Senior Member
 
MrJackSprat's Avatar
 
Join Date: Jul 2015
Location: Chicago Area
Posts: 164
Quote:
Originally Posted by House of Harview View Post
That's awesome! It's great to see the positive experiences posted because the negative experiences posted on most venues seem to overwhelm and possibly contribute to a false perception of reality.
True, very true. "When someone does something right no one remembers... when someone does something wrong no one forgets"
__________________
Jack
· · · · · · · · · · · ·
2018 Greyhawk 29MV
To Yosemite... and Beyond!
MrJackSprat is offline   Reply With Quote
Old 05-13-2016, 08:28 AM   #6
Senior Member
 
nma33's Avatar
 
Join Date: Nov 2015
Location: Cherry Hill
Posts: 225
Treat me right!

My 35UN is currently at Jayco getting some warranty service done, and Jayco is changing an accordion door to a sliding pocket door, to make a long story short, I will elaborate on my entire issue in a later post after picking up our coach, Jayco has set up to the plate way beyond all expectations, I have dealt with folks all the way up to the director of service, who has been nothing but awesome to me. Yesterday I received an email saying the door was completed, I asked for a few pictures if she had time, Within a few minutes I was sent a half dozen pictures of newly installed door. Next week They are giving me an oil change and a generator service, They are paying all expenses to and from my home to Jayco, including lodging along the way, fuel, food, everything. I really cannot say enough positive things about Jayco's customer service.
nma33 is offline   Reply With Quote
Old 05-13-2016, 08:42 AM   #7
Senior Member
 
House of Harview's Avatar
 
Join Date: Apr 2016
Location: La La Land
Posts: 102
nma33, WOW! That is what I would define as going way beyond the extra mile in regards to customer service. Sorta kinda gives ya that warm and fuzzy feeling, eh?
__________________
2017 Octane T32C TH (on order as of 04/08/2016)
TV: 2004 Dodge 2500 QC SB 4X4 CTD w/Timbrens
2007 John Deere Gator 850D Diesel UTV w/Cab
(2) Yamaha EF2000is Inverter Generators
House of Harview is offline   Reply With Quote
Old 05-13-2016, 08:55 AM   #8
Senior Member
 
nma33's Avatar
 
Join Date: Nov 2015
Location: Cherry Hill
Posts: 225
Sure does! In fact, here are some more warm and fuzzies, Jayco asked me what our plans were, they were willing to bring the coach to me so I can go camping on a weekend and then pick her back up and take it back to Jayco for the repair, I took her out in February because my schedule allowed for it, they tried to get it in earlier then the May 2nd - 13th service dates, But I didn't see the need for them to do that for a simple weekend, We will stay with our friends in their new Jayco Eagle 360 5er.


I couldn't be more satisfied with everything Jayco has been doing for us, Because of the horrid Delivery we had, Jayco is giving us a delivery by the person who trains dealers on how Jayco wants they delivery done. I am looking forward to heading out on the 26th to Jayco. Great company.
nma33 is offline   Reply With Quote
Old 05-13-2016, 08:58 AM   #9
Member
 
Join Date: Feb 2016
Location: Wickenburg
Posts: 31
Ditto

Good to hear the positive. Our experience with Jayco has been outstanding.
__________________

Rider99 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 07:28 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.