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Old 10-12-2015, 02:09 PM   #11
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Well, lets see... of the 12 RV's that I've owned, this was just the second new one.

At my age, I neither needed, or wanted a "fixer-upper", I wanted move in ready, with the longest warranty that was offered.

Our first Jayco was a 25RKS trailer, and had zero defects. Absolutely everything was perfect. Now, 10 years later we switched to a motorhome, and it had many problems. Having said that, the factory service center made everything right, and even mentioned the lack of QC on that unit.

Things happen, and when they do, it's nice that there is a 2 year warranty. A few things I could have fixed myself, but most, I could have not fixed myself.

There are folks who enjoy the challenge of DIY on their RV, and 20 years ago, I would have also... I'm up to the small stuff, but removing slides, showers, tanks, not so much.

To each, his or her own

:-)
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Old 10-12-2015, 02:13 PM   #12
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I suppose I expected that buying a new coach that MSRP's for 125k they would have at least tested things to ensure they were in proper working order. It's precisely what a QC/QA department does in a company. To have one or two items fall through the cracks... It happens, but the major items should all be flawless. If not then what is the point of purchasing one of these new to begin with? As far as the technician side is concerned, I had no idea that it was seasonal work as I assumed that work would still be scheduled throughout the off season.
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Old 10-12-2015, 02:17 PM   #13
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Hi RangerRob,

Unless something has changed, the Factory Service Center was open year round (weather permitting).

I agree about the QC, our units never should have made it out the door.
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Old 10-15-2015, 08:14 PM   #14
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We must have gotten lucky with our Greyhawk as it's had no major issues. Some of the items we noted at the PDI in August 2014 and others became apparent during our first few months of use. The first twelve were taken care of when we put it in the shop that winter. The remaining two on a second trip to the dealer, fortunately only about 30 minutes from the house.

Problems with our Greyhawk included:
1) Overhead light in shower only worked intermittently.
2) Outside shower leaked at fitting.
3) Padded edge of bunk above cab was stretched too tight when installed and was torn.
4) Defect on side upholstery of front dinette seat.
5) Several high spots with debris left beneath the vinyl flooring during assembly.
6) When running only cold water at kitchen faucet, you could hear clicks from the water heater igniter. Diverter valve in faucet was cleaned.
7) Rain leaked past the vertical gasket at rear of slide-out and ran down inside edge of slide onto floor in a storm where the slide was retracted. Slide-out was not square with the walls.
8) Multiple wires hung down beneath the chassis.
9) Chassis frame had rust in numerous places.
10) Poorly stained drawer front in kitchen.
11) Bigfoot alarm indicating a jack was not all the way up sounded on two separate occasions while driving down the road.
12) Fastener was missing on screen in emergency exit window in bedroom.
13) Seat belt restraint bolts beneath dinette and folding sofa that pass through the slide-out floor did not seem to be as tight as needed.
14) Staples in forward dinette seat were pulling out.

To date, all of the items have been repaired or replaced to our satisfaction.

I hope you can get your problems resolved. We really love using our Greyhawk. At this point we'd buy it all over again. Good luck to you.
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Old 10-15-2015, 09:03 PM   #15
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NC what did Jayco or Ford say about the rust.
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Old 10-16-2015, 10:17 AM   #16
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Frame rust

It was light surface rust on the horizontal surfaces of quite a few frame members. The vertical surfaces were fine. It looked to me like the painter at MOR/ryde or Ford sprayed the frame from the sides adequately but did not apply as much paint from beneath to the undersides of the members.

The dealer sanded it and applied a spray undercoating made by 3M as a warranty fix. It looks much between now and I'll be watching it for any reoccurrence.

Attached is a "before" photo.
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Old 10-16-2015, 10:22 AM   #17
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Frame rust (cont'd.)

And as I am unable to attach two images to one post, a second "before" picture follows.
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Old 10-17-2015, 10:34 AM   #18
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"It's precisely what a QC/QA department does in a company." As I understand it, these mfgs don't have real QC/QA depts as you would expect.

These are custom units that move down a production line, not a run of a specific product, but whatever has been ordered. And the line doesn't stop, so production issues happen as the line moves and stays with the coach all the way to the dealership.

The only exception I have heard is paying Newmar something like $3,500 to do a pdi with you at the factory when you go to pick it up at the factory, and that takes over a week with one of their service technicians, as it includes inspections and all repairs.
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Old 10-17-2015, 10:37 AM   #19
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"Unless something has changed, the Factory Service Center was open year round (weather permitting)." I trust you understand that there is a difference between being open year around, and how the technicians come and go.

They only keep a few technicians during the off season and then rehire for the busy season. And traditionally, the techs have come from other industries. The seasonality is common knowledge among RV service technicians...and I am one myself.

Normally, there is one highly experienced tech in the shop and the rest with mixed knowledge and experience.

The trends are upsetting. The number of techs as a percentage is declining relative to the number of expanding owners. So: 1) you can expect service costs to rise and 2) service wait times to extend.

A good diy doesn't do all the work themselves, but roughly 80% can be done out of the shop on your own.

The certifications and designations are expanding for technicians as well. As owners get wise to this, they will begin to inquire about the backgrounds, certifications, and lengths of time with the dealership. This will begin to increase the pressure on dealerships to maintain quality technicians throughout the year...and salaries for techs are already beginning to rise as dealers compete for techs.
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Old 10-17-2015, 01:56 PM   #20
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I noticed last week that our dealer in Raleigh had a sign on the front door, "Technician Wanted," and as we drove past the Camping World in Myrtle Beach this week I saw a large banner on their fence advertising the same.
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