Quote:
Originally Posted by Rock
SloPoke
U talking about there repair work or did they damage ur unit?
Rock
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Oh... I have had so many issues with CW repairs and our Seneca.
Week one - After taking delivery - there was some things that needed to be repaired after our PDI. They had our rig in the shop for almost three weeks after taking it apart and finding they had the wrong parts. When we went to pick it up, the Door to the Water Heater was gone. They took it off of our Seneca and sold it to a Customer who had lost theirs on the freeway.
They expected us to drive it home in the rain with NO door on the Girard. I ended up leaving it in the service drive lane until they found a solution. It took almost two hours of blocking the service drive (where they parked it for me to pick up) for them to cough up a blank(unpainted) cover from the parts department with a followup to paint one that matches the Seneca. That took 3-months to get done.
Week Six - The toilet mechanism that flushes the unit self destructed while camping. The Black Tank was partially full and the ball-valve that closes - would not close. Took it to CW for an already scheduled followup the next week. They had the option of fixing the broken unit (they had the parts kit in the parts department) or replace the entire toilet. They said that they would have to order parts from the manufacturer and it would be 2-weeks before they would arrive. CW also had the exact same toilet on the shelf in the showroom, but they insist that they have to have the parts shipped from Jayco, the parts must arrive there and they will use that part, not the ones they have already in inventory. The parts took 3-weeks to arrive and we had to cancel our vacation because of the absurd length of delays.
In the meantime... countless other visits have resulted in 3-6 weeks to get an appointment for the basic service on our Generator (oil / filter)
...and the most recent visit... Friday we bring the Seneca back home to find someone there took a dump in our toilet and left part of it still in the bowl - dried on after a week sitting there waiting for another Air Conditioner.
We are looking for a competent independent RV service guy in the area to do the Extended warranty work...