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Old 08-15-2019, 10:53 PM   #1
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Jayco Quality

Purchased a 2018 Jayco Northpoint 381FLWS. We love the RV, layout and most items but I've got some examples of very poor manufacturing to share. In the past 3 months (it is only 9 months old) I have had it in for warranty repair twice and have to return a third time due to parts on order for installation. The furnace control board died and had to be replaced, the water heater control board died and has to be replaced, the awning had to be realigned, 3 of the 6 slides were sticking and needed adjustment, a tire valve stem blew open while we were parked for a week, underlayment had to be re-taped, structural issues with welds, stupid wiring and a host of other issues have plagued us so far.

I don't mind the slides and awning and general items but some of these are just poor manufacturing decisions by Jayco and I am shocked with what we discovered. First, when I fixed the furnace the repair shop told me lots of people are having the same issues. Jayco, if you are still putting the Atwood-Dometic furnace in your RV's you should stop and fix the problems with the boards before torturing any more customers. This is clearly a defect in that particular model. It probably has the same control board with the new one so I expect it to break at any moment. I'm probably going to buy a new one just so I don't get stuck somewhere without a working furnace.

Second, When my tire blew out I changed it and noticed cracks in the welds on the cross beams connected to the suspension. I immediately scheduled an appointment back in my home town for repair as I travelled the 500 miles home. On the drive one beam fell off and dragged on the road. I stopped and tied it back on with some rope and then called a welding shop nearby since I couldn't risk the long drive home. 5 minutes later the second beam fell off. I tied it on and reached the welding shop. The welder said all four weld locations were done wrong and looked like someone didn't know basic welding.

Third, after returning home I had trouble with our bathroom slide and just took it to the shop. They discovered the wiring for the motor to that slide was installed wrong. The wire ran through the wheel well only 1" above the tire instead of the interior of the slide. The cable was chewed up from rubbing on our tire. So now it is a 10 hour job for them to remove the slide and rewire where it should have been in the first place. Who does this stuff? They didn't even bother to attach the cable so it was left to hang down on the tire. Anyone with a brain would know that was doomed to fail eventually. I now have to wait 2-3 weeks for the replacement parts and return to the repair shop again.

We are currently living full-time in our RV so you can visualize the hassle and expense with each trip in for repairs, removing our stuff out of the way, and finding temporary living with very little information about how long it will take in the shop. I don't have a problem with that for typical RV things but some of this stuff should never have passed any kind of inspection.

I had a new travel trainer from Coachmen previously, used it four years and never experienced issues like this. Clearly this is multiple examples of poor workmanship and quality control from Jayco. Jayco, you should be ashamed with this on a brand new fifth wheel.
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wire.jpg   weld1.jpg   weld2.jpg  
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Old 08-16-2019, 12:10 AM   #2
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wow, that just sucks big time, especially while you're full-timing!
Sorry you got a rig with so many problems - it seems after Thor took over their quality has down-graded.
It was a good thing you noticed the weld cracks first so at least you had an idea what to expect and not guessing what happened.
It's a shame that customers put out so much money on a new product and then have their dreams crushed from all the poor workmanship! I feel fortunate that my 2016 doesn't have near as many problems as what I've read on this forum.
I believe if the assemblers at the factory were paid hourly instead of piece work, there would be a much better finished product.
Hope you get all your issues fixed within a reasonable time frame so you're not having to figure out new lodging due to the poor workmanship
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Old 08-16-2019, 05:39 AM   #3
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Wow, gonna keep an eye on this thread as we are thinking about a Jayco 5th wheeler.
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Old 08-16-2019, 06:11 AM   #4
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When I switched out my my Greyhawk I was at my local Jayco dealer looking for something to downsize into. I went into two x23b units, and one x213.

After the third unit we just walked out and left the dealership. Misaligned trim, trim pieces litterally falling off from the ceiling, cheap countertops with banded ends, etc. And the kicker - the 'backsplash' laminate squares were peeling off all 3 of the units. They were litterally sitting on the counter having peeled off the wall b/c of the heat. Just sitting there, sticky side up. Plus they ditched Coleman ACs in those units at some point and went w/ the Dometic units.

My wife and I looked at each other and said 'no way, not again'.

Having been on my 2nd Greyhawk, my first pre-Thor, I can say from experience that the rigs are being cheapened a bit. Simple things we assumed from having owned a Greyhawk prior such as the solid surface countertops (gone unless I think you go to Prestige?), motorized swing arm for the TV (again Prestige?), etc. And don't get my started on the levelers - the Quadra Big Foot systems were superior in every way to the cheap Lippert system that is in the units now. And of course my system failed and needed a full replacement. My seemless front cap (one of the big selling points on Jayco C's in my opinion) developed stress cracks and also needed to be replaced. I had crud under my lino that was pushing through, so a section of my floor needed to be replaced (who knows if the repair will hold up over multiple winters).

Its a shame really. We went up to our dealer ready to go - just show us a floorplan at a length/weight we were looking for and we were a done deal.
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Old 08-16-2019, 07:55 AM   #5
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Disgusting. What's going to fail next?
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Old 08-16-2019, 08:14 AM   #6
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That is terrible. If no one at Thor is watching these threads, they certainly should be. If I had those problems on a new rig, I would probably have an attorney lined up. That is not just a simple mistake, that is down right dangerous workmanship. Thank goodness I bought my last Jayco when it was still Jayco in 2014. I swore by Jayco up until Thor took over. This is definitely my last Jayco.
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Old 08-16-2019, 08:32 AM   #7
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Oh, my hydraulics also fell out the bottom of my coach. The weld securing the resevoir and pump failed.

I came to discover that there was a recall on this, but it only covered up to 2016 or 2017 units. I suppose they'll expand the date range as my dealer said my failure was exactly the same failure that the recall covered - and they repaired it exactly the same way.

Butt welding an 'L' bracket to the chassis frame and leaving the far end unsupported so that my resevoir and pump sorta bounced on the arm wasn't a particularly smart design. However, my wife and I now know what the loud 'clunk' was we heard on the highway.
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Old 08-16-2019, 09:33 AM   #8
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Quote:
Originally Posted by Jopopsy View Post
Oh, my hydraulics also fell out the bottom of my coach. The weld securing the resevoir and pump failed. I came to discover that there was a recall on this, but it only covered up to 2016 or 2017 units. I suppose they'll expand the date range as my dealer said my failure was exactly the same failure that the recall covered - and they repaired it exactly the same way. Butt welding an 'L' bracket to the chassis frame and leaving the far end unsupported so that my resevoir and pump sorta bounced on the arm wasn't a particularly smart design. However, my wife and I now know what the loud 'clunk' was we heard on the highway.
Exact same thing happened to my son's 2017 Greyhawk. He traded it in a few months later on a Vanleigh Beacon...........extremely well made fifth wheel.
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Old 08-16-2019, 11:34 AM   #9
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You do know Thor owns not only Jayco but a host of other RV Manufacturers. We currently have a 2015 Jayco 24FBS. When we first got it we had our host of problems and Jayco was still the Owner. Fortunately I am mechanically capable and was able to resolve the issues. The dealer paid me and those were the last of the problems. It’s a pain to tow the trailer to get repaired every time, so that’s why I elected to make the repairs myself. They still got to make a warranty claim. We just purchased a New Jayco fifth wheel from the same dealer. We pick it up in 2 weeks. I have told them to go through this unit with a fine tooth comb. I also have stated I am not signing any papers until after I inspect it. This is our 4th trailer through them and probably our last for a very long time. I expect minor issues with a new RV, just not like the OP. We will find out what happens.
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Old 08-16-2019, 11:56 AM   #10
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Yes, I like to do most repairs myself and have done several things that I would expect to happen in a new RV. It's just the structural things or major equipment that concern me. I just got my RV back from the initial repair and tried it out the first night. The furnace runs for an hour and then cuts out so they didn't fix that. Since it is the third time I'd prefer to just replace it. I'll never have confidence it will work. Were you able to get reimbursed from Jayco for any work you did yourself? I probably have a decent argument to just replace the furnace with some other brand and would do that if they will reimburse for it. I'm tempted to trade out the water heater as well.
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