Jayco RV Owners Forum

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Old 07-16-2012, 11:41 AM   #1
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Jayco quality, or lack of??

I purchased a new 321rlts fifth wheel because I had previously owned a Jayco travel trailer which I must say had only one problem the entire time I owned it. This prompted me to purchase another Jayco, big mistake. I will list the problems I have had with this unit since purchasing in Fall of 2010 just to let any buyers know what they may be in for. Maybe I just got a bad one who knows.
Coran counter top, cracked through from sink to outside, replaced counter top
6" rip in lino where fireplace was installed, sloppy workmanship???
Damage to one of ceiling tiles
11" crack in front nose cap.
Damaged shade on bedroom light
Damaged day night shade in bedroom
These items listed above arrived from factory like this, must have employed blind guy to do QA inspection before unit left.

The remaining problems have occurred since we have started using unit.
Gear case for small living room slide stripped gearbox. Chinese gearbox, more savings for Jayco using chinese junk.
3" crack in bathroom sink, had to replace sink.
Latch for clothes closet in bedroom broke off
Bedroom door kept popping open because of shoddy workmanship of door latch striker plate, looks like they used chisel to make hole resulting in screws falling out.
Lower cowling on left front side of unit came loose resulting in torn tin, had to replace entire piece
Right side lower cowling also had to be reattached as it was also coming free
Rivet popped out of step
Sealing tape on top of both rear slides started to lift and had to be replaced.
Wooden stopper to stop couch from hitting wall fell off.
Screws kept falling out of ceiling fan blades when traveling, had to use locktite to keep them in
Couple of screws have worked loose on underside of goose neck that holds paneling on, again only very small screws installed, more cutbacks???
The level gauges on the black and grey tanks never give an accurate readings but I think this is normal for all units not only Jayco
The large blind in one of the slides fell off, only two small screws holding a blind that is 70" wide, they are even trying to save on screws.
They also advertise this unit as having a spot for an extra battery, which I guess is true as they have an extra battery tray installed but nothing else like some wiring to hook it up, seemed kind of important to me but what do I know.
Jayco has also failed to install any kind of lock on side basement doors to hold them in open position, so we have to use a bungy cord to hold door open to prevent wind damage, more savings by Jayco???

The warranty will be over this fall on this unit so now repairs will be coming from my pocket, so maybe time to ditch Jayco and buy a different unit....maybe Montana??
If anyone has any questions or comments I would be glad to hear them

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Old 07-16-2012, 11:45 AM   #2
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So why not get those issues fixed under warranty.

2 year Jayco warranty and you are waiting for the warranty to expire???


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Old 07-16-2012, 12:19 PM   #3
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Originally Posted by Larry G. View Post
So why not get those issues fixed under warranty.

2 year Jayco warranty and you are waiting for the warranty to expire???
Thanks for reply, I have had all of these problems repaired as unit has spent more time with dealer than with me. The two year warranty is nice but it is still very frustrating to have all these things go wrong with your unit. Every time we venture out we wonder what will go wrong this time, but maybe there is light at end of tunnel as only one blind fell off this last trip out.
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Old 07-16-2012, 01:43 PM   #4
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We have a 2011 Jayco 28.5RLS. We had some of the issues you list. Additionally, we found that only 2 of 4 air conditioner hold down screws were tightened - the other two had never been tightened at all, they were not even touching the inside flange that they tighten against. Also, I decided to remove a window to look how it was sealed. The window cut-outs are 3/8" larger than the window itself. That's OK, but what is not OK is just shoving the window in the hole without spacers - meaning that at the top, and the radius corners, you end up with only 1/16" to 1/8" of the 1/2" window flange sealing against the side to keep the wall watertight. I removed and resealed all of my windows, and only one of them had spacers to keep the window centered in the hole.

My opinion is that all trailers are crap. If under warranty or your work your trailer is finally free of crap, I'd suggest keeping it - the next one will be all crapped up, too.
There's lots of advice and information in forums... sometimes it is correct. For example, all of my posts are made by a political appointee who got the job as a reward for contributions to my diesel bill.

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Old 07-16-2012, 04:34 PM   #5
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We love our 5th wheel...
I purchased the same 5th wheel floorplan in a 2012 Eagle 321 RLTS unit last August. Our unit has been GREAT. I'm a Building Inspector by trade and I can report that this unit has been thus far close to flawless. I owned a 1992 Jayco Designer series 5th wheel and put 55,000 miles on it with only one problem that Jayco stood behind. One of the first units with a slide-out and wouldn't you know we were in a desolate part of Texas 70 miles from the nearest city when the slideout gearbox failed. One call was all it took back to my selling dealer and Jayco overnighted the motor and gearbox assembly to me. The Fed Ex driver said he had never been that far to deliver anything! It was an easy install compared to the units made today. In fact back then you coulkd manually crank the large slide in or out with the supplied crank handle. Needless to say Jayco made a beliver out of my wife and I.

Bottom line it sounds to me like you got a bad unit which happens. Jayco might extend your warranty for the time your unit stayed in the shop. I would certainly ask them about it.

Thanks for the heads up on the ceiling fan screws...I will check them tonight.
"Down the Road"
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2006 Ram 2500 Mega Cab HD 2 WD w/Cummins TD Pull-rite Super slide
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Old 07-16-2012, 05:06 PM   #6
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I have owned 5 new Jayco FW with the most recent being a 2013 Jayco Premier 351MKTS. Although I have had my issues with some of them Jayco has stood behind their product. I have spoke to many of my friends and Jayco isn't the only ones with issues as reported.
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Old 07-16-2012, 07:15 PM   #7
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While we don't have a 5er our 330RLTS has had so many problems that we can't believe it. Even tho Jayco has stood behind most of the problems the things that we have experienced is mostly from lack of quality controll. Our oldest son and family were looking at Jayco bunk house models and we steered him away from Jayco. He bought a new trailer from another company and is happy with it. When we are ready for another trailer in about 5 more years it will NOT be a Jayco. To the OP of this thread, we had a Keystone Montana last time around and won't even consider going back there. Join the Montana Owners Club and read about what has happened there. The MOC is similar to this forum, very informative and not owned by Keystone. Best of luck with your trailer.
2011 Eagle 330RLTS with just about every option.
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Old 07-16-2012, 09:19 PM   #8
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We have had a couple of major things fixed on our trailer and some very minor things go wrong as well. I choose to fix the small stuff myself as the dealer closest to us has a rather sloppy shop and I don't trust the quality of their work. I also don't like my trailer tied up for long periods of time waiting for them. So far I have replaced the thin luan basement wall with thicker plywood and made access panels for access to the wiring, inverter and the central vacuum. Fixed the keyless entry panel, fixed a couple of window shades, and tightened up a few things. All things considered I think this is a pretty good unit especially at the price point we were at for a brand new unit. Given that ours is a "SuperLite" I have to keep in mind that they build these things to give the buyer more trailer at lighter weight and in RVs, light means less. In your case with the full Eagle, you have the heavier construction so some of the challenges we may have shouldn't be a concern for you.


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2012 Jayco 31.5 RLTS
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Old 07-16-2012, 10:09 PM   #9
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Have you had a discussion with Jayco on your concerns? You have certainly had your share of issues, but as others have said - these things can happen on just about any manufacturer.

One suggestion is to ask Jayco if a certified RV mechanic can go through the unit and do a full inspection and once over. Get his opinion and knowledge if you need to be concerned or they have gotten you fixed up.

Let's make sure we keep this thread to trying to help the op resolve his problems. Thx all!
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Old 07-17-2012, 06:44 AM   #10
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Sorry for all the problems with your Jayco.
We had a 05 Jayco Eagle for 7 problem free years.
The 05 Eagle was our first Jayco but over the years we had servral other brands (Sunnybrook, Sunline, Palamino, etc) that were all great trailers too.
When we started shopping for our current 5th Wheel we went to a lot of RV Shows and visisted many dealers, we looked at Heartland, Crossroads, Montana, Redwood, DRV, Open Range and many more. There were a lot of nice RVs out there but in the end we wound up with another Jayco.
We have not regreted our decision at all, our Pinnacle has exceeded our expectations, while it has not been totally problem free, we think it is a great value for the dollar.

Robert & Bale the "Traveling Dog"
2012 GMC 3500HD DRW
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