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Old 01-25-2016, 10:08 AM   #11
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To SmokerBill,
On the entry level unit RVs I worked on, all the steps had bolts, and it was expected they would see a lot of use. As you said, all these units seem to have been designed and built with an expected usage in mind. Rental units are special orders. There can also be an issue to how people go in and out, plus the weight of the people involved...and the trend is increasing in weight. Renters often just beat the cxxx out of the units.

Full time units are usually heavy, starting somewhere around 16,000 lbs as I understand it. Invariably the mfgs cut corners to control their price points on the entry level units.

This is a good example of an easy diy fix. Why take a unit in for warranty work and lose more potential usage time?

This is also a good time to learn about lubing the steps. On the kwikee steps there are more lube points than is obvious, but that is all covered in the kwikee manual, including troubleshooting for the electric steps and type of lube.

What amazed me was that I believe historically there has always been a push for hands on experience because most of the technicians that I worked with were not very oriented to book learning. Yet a lot of the items we use are pretty complex these days from A/Cs to even the Kwikee steps. I found that despite my lack of years of hands on experience, that the training I received more than made up for it as I could diagnose problems better than most of the more experienced guys I worked with.

Since we are talking steps, I had one of the top techs spend several hours messing around with a step. He was pretty irritated as he had changed out all the mechanical and electrical components and could not get the step working. It was a simple ground connection that would have been identified quickly if he had followed the Kwikee step troubleshooting procedures. But, like most of the techs they had their list of likely fixes and then just did plug and play until it worked.

Because I had taken A/C training I could diagnose an A/C unit, whereas all of the technicians I worked with at the rental placed just swapped out the units. We had a large special rental premium unit that needed to go out the next day, with one A/C not working. They had no swap out available. I was able to diagnose the unit and we had the needed replacement part in stock. All total was done in 30 minutes. The experienced techs were fizzed at me over it.

We had a lot of heaters that quit working because when they went through the car wash, water got inside of the Atwood. One of the older and experienced techs simply replaced the electronic module. He got fizzed at me for showing him that all he had to do was wipe off and dry the bottom of the module and it would work again.

Way to much attitude going on.
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Old 01-25-2016, 10:29 AM   #12
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Originally Posted by namusmc65 View Post
Anyone have this recall information? I have done a Google search and a NHTSA search and come up with nothing.
Right in the recall thread:

https://www.jaycoowners.com/forums/f3...all-30845.html
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Old 01-26-2016, 10:18 AM   #13
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Our step failed and it was fixed with bolts under recall/warranty. As an added safety measure, we place the orange plastic leveling pads under the bottom step. It stops the movement when using the step. Just makes it more stable.
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Old 01-27-2016, 04:17 PM   #14
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Wish I had known about the recall. Mine failed so replaced the steps my self $180 later
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Old 01-27-2016, 04:56 PM   #15
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Wish I had known about the recall. Mine failed so replaced the steps my self $180 later
I got a letter in the mail. Did your dealer register your unit with JAYCO?
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Old 01-27-2016, 07:42 PM   #16
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What year/ model is your rig?
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Old 01-27-2016, 07:52 PM   #17
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What year/ model is your rig?
If that question is for me it is a 2015.
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Old 01-27-2016, 08:17 PM   #18
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If that question is for me it is a 2015.
Sorry, it was for hotpepperkid.
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Old 01-27-2016, 08:35 PM   #19
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My 2012 Pinnacle steps failed in 2014 so I took them off, replaced the broken rivet and drilled and replaced the rest with grade 8 bolts washers and lock nuts. Also while I had steps out, I repaired all the bad welds as well and repainted. Also, I now have adjustable step stabilizers.
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Old 01-28-2016, 06:09 AM   #20
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My original step hasn't failed, but I am tired of it being so dark when I'm trying to use it at night. I have a motion sensor light I stick outside, but I forget to do that. And I also have to use a portable bottom step most of the time which is a pain so.....

I was lucky to receive a free GlowStep Revolution | scissor steps connect RV to ground level for towables, fifth wheels and side entry campers | Torklift International from Torklift. They picked me and several others from another forum to receive a free one which the understanding it be installed promptly and a review written on the other forum. I originally thought it was a sham, but turned out to be the real deal. I sent them some measurements they ask for and I received the new 4 step GSR in late December. Then my roof issue popped up. My rubber roof membrane was failing and I had to handle that which I wanted to do prior to the step install. This is covered in another thread.

I contacted Torklift about my roof issue and offered to return the step since there was going to be a delay in the install. They were super and said not to worry about it and keep them informed of my progress. My roof was taken care of 3 weeks ago and I'm waiting for my dealer service manager to give me a date when he can install it. He will come to me at my current host site for the install. The reason for him to do the install is the entry door has to be removed to get to the front mount bolt for the existing steps. One of them is rusted and the nut is stuck. Since the bolt is turning, the door has to come off to get to the top of the bolt with a wrench.

I know this step assembly is expensive, but it has the glow strips on each step and my night lighting issue is solved plus I'm getting a 4th step thus eliminating the portable bottom step. And it is aluminum and not rusted "black".

It is sitting in the back of my truck right now and should be installed in the next couple of weeks. I will post pictures of the before/after.
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