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Old 02-20-2012, 04:18 AM   #11
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My father-in-law had a similar problem with staples coming up and Fleetwood had to replace the rubber roof after removing all the staples. Jayco seems to stand behind their products pretty good from what I've seen.
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Old 02-20-2012, 07:29 PM   #12
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Here`s hoping they come through for you. I have seen the pics at RVnet and I can tell you my roof looks nothing like that, it is neat and tight. I would think your roof is an exception and not the norm, which I know is little comfort to you, but maybe in the end they will make it right. I wonder just what sort of debris that stuff is that is poking up like that..........
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Old 03-08-2012, 09:00 PM   #13
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Well it is now official, Jayco's reply to the servicing dealer is that there is no issue with my roof and that it is a perfectly acceptable roof. I had also sent pix to the rubber roof material company (Alpha Systems) and they said they couldn't get involved between me and Jayco (this is what I expected would happen) but they were going to forward my information on to Jayco. The servicing dealer was really of little help here as their opinion was that the roof looked "normal" to them. So I guess sloppy workmanship is the new "normal".

For those of you who may not have seen the pix they are here:

https://www.rv.net/forum/index.cfm/f...pging/1/page/4 Just scroll down to see them, these are but a few of the areas.

I'm not sure what my next course of action will be at this time but if you have any ideas or suggestions I would appreciate the input(PLEASE NO SUGGESTIONS OF LEGAL ACTION).

Tell me, is it me? Am I expecting to much from Jayco? Would this be "perfectly acceptable" to you? I'm really concerned about the large areas along the door side of the trailer where the rubber is not down on the plywood.

Should I:

1. Write a ceritfied letter to the CEO with photos?

2. Put a large sign in the back window that says "ASK ME ABOUT MY JAYCO ROOF" and then take a picture of it and send to Jayco telling them that this is how my trailer travels until my roof is fixed?

3. Call the local Network TV consumer line (Call Curtis and Call 3 in this area) and ask for their help?

4. Call the Better Business Bureau?

5. Sit down, shut up, and live with this roof until we get rid of the trailer and hope nothing goes wrong?

Thanks for reading

Steve
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Old 03-08-2012, 09:09 PM   #14
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Did you see Jayco's reply? Who at Jayco is it from?
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Old 03-08-2012, 09:24 PM   #15
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Anyone else with roof issues on here?

Pick up our new Pinnacle next Thursday and although not fond of heights (and I use to fly airplanes for a living) will take a look up there during the walk through.
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Old 03-08-2012, 09:45 PM   #16
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Can you do some preventive maintenance and put a patch of eternabond on it BEFORE it becomes a bigger problem? My opinion is with you, they should fix it but that doesn't help you any. Stinks to have a "patch" on your new roof but since they say you're on your own it couldn't hurt. I have something under the flooring poking up between the stove and dinette on my new TT. Feels like a staple.(and alot of crookedly driven screws everywhere and other minor details) If they would slow down just a bit I think they would make a lot better product. Sorry about your roof. Best of Luck
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Old 03-08-2012, 10:08 PM   #17
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Quote:
Originally Posted by Panhead View Post

5. Sit down, shut up, and live with this roof until we get rid of the trailer and hope nothing goes wrong?
Steve, go camping. Quit stressing. You've done all you could. Time to move on.
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Old 03-09-2012, 05:05 AM   #18
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Have you thought about posting a picture to their Facebook page? If you are going to go "public" with it, this would be a good first step. I've noticed they are responding to their page a lot quicker lately. Pick the picture that best shows the junk that has the most potential of rubbing/poking through. And ask them about it without too much emotion in your text if you can. I can't. But maybe you can.

Along with a letter and pictures to the CEO would be my next moves.

Because I would not just move on. Moving on means I have could have a huge headache later on with the roof that could have been prevented if I hung in a little longer. Ask my husband, I'm the worry wart of the family. Cosmetic stuff, don't care; structural items, I can't stop worrying.

I really hope Jayco comes through for you on this without you having to go to the media, only because that is a hassle for you.
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Old 03-09-2012, 07:18 AM   #19
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...Because I would not just move on. Moving on means I have could have a huge headache later on with the roof that could have been prevented if I hung in a little longer....
I have a couple of bumps under my roof membrane.

The trailer is over 9 years old and they have not rubbed though (yet). If they do, I'll slap a piece of Eternabond over it.

Jayco is not going to fix it. It's a common issue that rarely results in roof membrane tears. Most trailers have similar problems and it goes unnoticed because folks don't study their roof as close as others.

Jayco could prevent the problem, but it would increase their price point.
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Old 03-09-2012, 07:55 AM   #20
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When we bought our 04 SunnyBrook I looked on the roof the day we picked it up. I had many of the same thoughts and feeling expressed here. Lots of places that looked loose, many spots where "something" was under the membrane, many places where someone with hob nail boots walked on the roof while the glue was still wet.etc. I took it to the dealer and they responded the same way. I took pictures and documented how it looked.

8 years later, we traded it in and we never had any problems with the roof.

I am glad I did not worry about it for 8 years.
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