Dealer Location and Warranty work

[Mbranscum]

I am about to purchase a Jayco Octane SL 222 Toy Hauler. I have an authorized dealer in my town but they don't current have that model. I looked at one about 4 hours away at a dealer in that location and got a great price quote.

My question is will my local dealer honor the warranty and do repair work or will they tell me to take it back where I bought it?

[Sundancer330]

If it were me I would call the local dealer to see what they say, most dealers won't do warranty service if they didn't sell it to you.

[jloco]

I agree with Sundancer. You could call the local dealer and see what they say. Heck, they may be willing to order you one and match the price you got from the dealer 4 hours away.

Technically, I don't think the local Jayco dealer can't refuse to service the RV because they ARE in fact a Jayco dealer. What they can do (and what many often do what i've read), is they will put you at the bottom of the service list behind folks that bought from them. This could mean weeks or even months of waiting. This will often discourage 'outsiders' from wanting to wait for service.

[Grumpy]

Originally Posted by jloco

Technically, I don't think the local Jayco dealer can't refuse to service the RV because they ARE in fact a Jayco dealer.

They can refuse, happens at many locations. They are independent dealers, not franchised like a car or truck dealer.

[jloco]

Originally Posted by Grumpy

They can refuse, happens at many locations. They are independent dealers, not franchised like a car or truck dealer.

Thanks Grump... That I did not know.

[clubhouse]

Only your local dealer can answer this question. Dealers are not Franchised as Gumpy points out, therefore they have no mandatory requirement to perform warranty work. It's a perpetual struggle in this industry. The more savy dealers understand performing warranty work for non-locally purchased units would be a good way to establish a relationship with a consumer, however most don't appear to understand this.

[RAurand]

The dealer where I brought my 2016 28BHBE is a 1 hour drive away. The local Camping World is 6 minutes away. The local Camping World sells StarCraft Trailers. SO, Jayco authorizes them to do the warranty work on my 28BHBE. So, 2 weeks ago I called the Camping World and today I dropped off the trailer for the warranty work.

[Mbranscum]

This is very depressing. I found what I want at a great price but it's 4 hours away. No one any closer has the unit and the local dealer can't get anyone to turn loose of a unit.

Not sure I want to buy and have to drive 4 hours for service.

[Sundancer330]

Originally Posted by Mbranscum

This is very depressing. I found what I want at a great price but it's 4 hours away. No one any closer has the unit and the local dealer can't get anyone to turn loose of a unit.

Not sure I want to buy and have to drive 4 hours for service.

If the dealer 4 hours away has what you want at a good price go for it. I have a huge dealer 4 miles from me, they didn't have what I wanted and ordering was going to take forever. I drove 140 miles each way got what I wanted off this dealers lot. Its now been 16 months and I have not returned to the dealer for any repairs. I have had a few problems that the dealer got approved and they sent m the parts. RV dealers don't trade like auto dealers do, they are rivals not partners.

[Larry G.]

Originally Posted by Mbranscum

This is very depressing. I found what I want at a great price but it's 4 hours away. No one any closer has the unit and the local dealer can't get anyone to turn loose of a unit.

Not sure I want to buy and have to drive 4 hours for service.

If you are happy witht he floor plan and the deal go buy it!!

We traveled from our home base in Reno to San Diego to pick up the rig we ordered down there since the dealer in Reno would not deal. We saved $7K and if needed service anywhere in the country Jayco will approve.