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Old 07-01-2011, 12:07 AM   #1
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I'm Impressed

We have a leaky kitchen faucet. We are 400 miles from our Jayco dealer. I called the Jayco Factory cust. serv. today & explained our situation. Jayco couldn't be nicer and they are sending a new faucet to the rv park where we are staying. I will install the new faucet when it arrives.
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Old 07-01-2011, 08:33 AM   #2
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That's Jayco for ya. Glad to hear they took care of you. Wonder if other manufacturers would take care of you that fast.
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Old 07-01-2011, 09:24 AM   #3
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Nice! I had a similar situation with my flame sensor in my water heater. It is like a $30 part. I said look - I have to drive all the way there and you have to take all that tech time, can you just send me the part and I will install it. They said sure and I had it 2 days later.
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Old 07-01-2011, 09:26 AM   #4
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You guys are making me more comfortable with my purchase.
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Old 07-01-2011, 09:52 AM   #5
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Well my impression of Jayco is this --- could they do better with some of their quality control? Absolutely....Do they stand behind the product and fix problems within the warranty period? Absolutely.

There are some folks here that have had some issues with Jayco. My impression in most, but not all cases, is it is a disagreement as to what the customer thinks should be fixed and what Jayco believes is a problem. Not saying either side is right or wrong, they are just not agreeing.

As in dealing with most companies, logically explaining the problem without emotion and then telling them how you would like it resolved are key. I know I have often been frustrated dealing with problems, and sometimes it is really hard not to blow up!

Not saying Jayco is perfect by any means. There are examples here that I have disagreed with as well, but I think overall they do a pretty good job taking care of their customers.
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Old 07-01-2011, 10:15 AM   #6
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I totally agree with you tafische. And I'm extremely happy with my dealings with Jayco & very happy with our trailer. I know that every new RV has a few bugs that need to be dealt with. It's just part of owning an RV. I just wish the Service Dept. at our dealership was more thorough.
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Cancer survivor, retired, living life to its fullest with my lovely wife Nancy and our dog Abbey.
2011 Eagle 330RLTS trailer
Reese straight line dual cam
17k wd hitch
2005 GMC diesel
Crew cab long bed
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Old 07-01-2011, 11:38 AM   #7
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Just released - Jayco quality audit video.

I sure would like to have that forklift contraption to jockey my trailer around!

Jayco Audit
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Old 07-01-2011, 02:50 PM   #8
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Nice Video. Our trailer definitely of missed the camping & water audit.
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Cancer survivor, retired, living life to its fullest with my lovely wife Nancy and our dog Abbey.
2011 Eagle 330RLTS trailer
Reese straight line dual cam
17k wd hitch
2005 GMC diesel
Crew cab long bed
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Old 07-01-2011, 02:56 PM   #9
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I just got a call from my local dealer. Took my rig in Monday for a list of warranty items. Got a call on Friday and all items were addressed. Pick it up tomorrow.
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Old 07-02-2011, 12:33 AM   #10
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Great that you contacted Jayco direct so they could get you set up with the warranty stuff local to you. So many members expressed dissatisfaction with having to go far away to a dealer for work, but that's not the case. We have been happy with Jayco authorizing us to get work done locally
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